•Problem: PIM (Personal Information Manager) items sent from Windows 7 operating system cannot be received correctly into the address book of any other
Solution: Windows 7 operating system sends PIM items in XML format, but most
Problems with the keyboard and other pointing devices
The following are the most common problems with keyboards and other pointing devices.
UltraNav problems
Problem: The pointer drifts when the computer is turned on or after it resumes normal operation.
Solution: The pointer might drift when you are not using the TrackPoint pointing device during normal operation. This is a normal characteristic of the TrackPoint pointing device and is not a defect. Pointer drifting might occur for several seconds under the following conditions:
•When the computer is turned on
•When the computer resumes normal operation
•When the TrackPoint pointing device is pressed for a long time
•When the temperature changes
Problem: The TrackPoint pointing device or touch pad does not work.
Solution: Make sure that the TrackPoint pointing device or touch pad is enabled in the UltraNav Device Setting window.
Note: To open the UltraNav Device Setting window, Click Start ➙ Control Panel ➙ Hardware and Sound
➙Mouse, and then click the UltraNav tab.
Keyboard problems
•Problem: All or some keys on the keyboard do not work.
Solution: Make sure that the correct device driver is installed.
1.Click Start ➙ Control Panel. Change the view of the Control Panel from Category to Large icons or Small icons.
2.Click Keyboard.
3.Select the Hardware tab. In the Device Properties section, make sure that the Device Status is This device is working properly.
If keys on the keyboard still do not work, have the computer serviced.
•Problem: All or some keys on the external numeric keypad do not work.
Solution: Make sure that the external numeric keypad is correctly connected to the computer.
Display and multimedia devices
This section includes the most common display and multimedia devices problems which are Computer screen, External monitor, Audio, and Optical drive. Check these topics to learn more information.
Computer screen problems
• Problem: The screen is blank.
