Does not print, 105 | Lexmark 3600, 4600 manual

RECONNECT THE POWER SUPPLY

1Press to turn the printer off.

2Disconnect the power cord from the wall outlet.

3Gently remove the power supply from the printer.

4Reconnect the power supply to the printer.

5Plug the power cord into the wall outlet.

6Press to turn the printer on.

TEMPORARILY DISABLE SECURITY PROGRAMS IN WINDOWS

1Close all open programs.

2Disable any security programs.

3Do one of the following:

•In Windows Vista, click .

•In Windows XP and earlier, click Start.

4Click Computer or My Computer.

5Double-click the CD or DVD drive icon.

6If necessary, double-click setup.exe.

7Follow the instructions on the computer screen to install the software.

8When the installation is completed, enable the security software again.

Page does not print

These are possible solutions. Try one or more of the following:

CHECK MESSAGES

If an error message appears, then resolve the error before trying to print again.

CHECK POWER

If the light is not on, then make sure that the power cord is properly connected to the printer and plugged into a known working electrical outlet that other electrical devices have been using.

REMOVE AND THEN RELOAD PAPER

CHECK INK

Check the ink levels, and then install new print cartridges if necessary.

Troubleshooting

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Lexmark 3600, 4600 manual Does not print, 105

Contents

November Series Users Guide Contents Loading paper Scanning Copying 103 Maintaining the printer 126 137139 Safety info rm ation Intro du ction Finding information about the printerPublications Customer support Limited Warranty Date purchased Store where purchased Introduction Setting up the printe r Bypassing security warnings during software installationSetting up the printer as a copier only Page Page Page Page Page Page Use Understanding the parts of the printer Setting up the printer Using the printer control panel Using the printer control panel buttons and menus Using the printer menus Menus List Setup menu Copy menu Using the Copy menu Using the Photo menu Using the Scan menu Using the Setup menu Using the PictBridge menu Saving settings Temporary settings Changing temporary settings into new default settingsTo change the temporary settings into new default settings To disable the settings timeout feature Installing printer software Using the printer software Click  Computer Installing the optional XPS driver Windows Vista users onlyClick  Control Panel Click Have disk Using the Windows printer software Using the Macintosh printer software Switching from a desktop computer to a laptop computer Windows VistaWindows XP and earlier Using Macintosh Wireless network compatibility Wireless installation instructions France only Installing the printer on a wireless networkUsing Windows Using Macintosh Configuring an IP address manually Interpreting the colors of the Wi-Fi indicator lightChoose Connect to another network, and then click Continue Changing wireless settings after installation Click Tools  Lexmark Wireless Setup UtilityDouble-clickLexmark Wireless Setup Assistant Installing the printer on other computers Using the Network Setup menuWireless Setup menu TCP/IP menu Advanced wireless setup Creating an ad hoc wireless networkClick Control Panel Click Network and Internet Click All Programs Click Enable, if it appears in the pop-up menu For Mac OS X version Select View Available Wireless NetworksFor Mac OS X version 10.4 and earlier Click All Programs or Programs Adding a printer to an existing ad hoc wireless network Frequently asked questionsWhat is a network? How are home networks configured? Wireless network examples Wired network example Internet How do I attach the installation cable? Why do I need an installation cable? Characteristics How can I improve wireless signal strength? Finding the signal strength Remove Obstacles Between the Access Point and the Printer Arrange the Network to Reduce Signal AbsorptionRemove Sources of Interference What is a MAC address? What is an SSID? What is an IP address? What is TCP/IP?How do I find the MAC address? How to locate a computer IP address using Macintosh How to locate a computer IP address using WindowsHow to locate a printer IP address How do I locate IP addresses? What is a key index? Load in g pape r Heavyweight matte paper, photo paper, glossy paperLoading paper Loading various paper types Envelopes LabelsTransparencies Iron-on transfers Greeting cards, index cards, photo cards, postcardsCustom-size paper Banner paper Loading original documents on the scanner glass Using the automatic paper type sensor Prin ting Click Properties, Preferences, Options, or SetupPrinting basic documents Printing a document Collating printed copies Printing multiple copies of a document For Mac OS X versions 10.5 Printing the last page first reverse page order Printing documents from a memory card or flash drive Printing multiple pages on one sheet N-Up Printing specialty documents Wireless connection selected models onlyChoosing compatible specialty paper types USB connection Printing envelopes Tips on loading label sheets Printing labels Saving and deleting print settings Click Profiles, and then click Save your current settingsPrinting on custom-size paper Windows XP Click Control Panel Under Hardware and Sound, click PrinterClick Printers and Faxes Using the printer folder in Windows Using the taskbar in WindowsResuming print jobs Windows Using Mac OS X version Canceling print jobsUsing Mac OS X version 10.4 and earlier Using the printer control panel Using the taskbar in Windows Inserting a memory card Working with p ho to s Inserting a flash drive Retrieving and managing photos Wireless connection selected models onlyTransferring photos from a memory device to the computer USB connection Using the Lexmark Network Card Reader in Macintosh Using Lexmark Productivity Studio in WindowsUsing the default Image Capture application in Macintosh Click Lexmark Productivity Studio Printing photos using the printer control panel Printing photosTransferring photos from a memory card to a flash drive Select Lexmark Productivity Studio Printing photos from the computer using the printer software If you are using Macintosh If you are using WindowsPage Camera detected. Press OK to change settings Printing photos from a PictBridge-enabled digital camera Press to print the photos Working with photos Printing photos from a digital camera using Dpof Making copies Cop yingCopying photos Enlarging or reducing images Making a copy lighter or darker Adjusting copy quality Repeating an image on one Collating copies using the printer control panel Copying multiple pages on one sheet N-Up Canceling a copy job Scanning original documents Scan ning Using Windows Scanning photos for editing Scanning color or black-and-white original documents Canceling scan jobs Faxing Sending a fax using the computer Receiving a fax Mac OS X version Click Print & FaxClick Receive Options Select Receive faxes on this computer Installing print cartridges Main taining the prin t erMaintaining print cartridges Removing a used print cartridge Using genuine Lexmark print cartridges Refilling print cartridgesClick Report a non-Lexmark print cartridge Aligning print cartridges Cleaning the print cartridge nozzles Checking ink levels Wiping the print cartridge nozzles and contacts Select Lexmark Service Center Cleaning the exterior of the printer Cleaning the scanner glassPreserving the print cartridges 100 Ordering supplies Ordering print cartridges101 Resetting all settings Resetting to factory settingsResetting menu settings Ordering paper and other supplies Setup troubleshooting Using the printer troubleshooting software Windows onlyTroublesho oting Incorrect language appears on the display Power button is not lit Software did not install104 105 Does not print Check Printer Default and Pause Settings Using Windows106 Check Cartridges Disconnect and Reconnect Power Supply Using Macintosh107 For Mac OS X version Solving printer power problems Removing and reinstalling the software108 Enabling the USB port in Windows Click Control Panel  Performance and Maintenance  SystemWindows XP 109 Wireless troubleshooting checklist Wireless troubleshootingClick Settings  Control Panel  System Windows Printing a network setup Check the USB cable111 Cannot print over wireless network Move Your Access Point to Minimize Interference112 113 Using Macintosh with an AirPort base stationWindows Vista Mac OS X version 114 WEP keyCheck Your WEP KEY or WPA Passphrase Cannot print and there is a firewall on the computer Wi-Fi indicator light is not lit115 WPA or WPA2 passphrase Click Settings Printers Enable the PrinterSelect the Wireless Printer 116 Select the Wireless Port Make Sure the Access Point is on117 If you are using WEP security If you are using WPA security118 Click Control Panel Click Network Connection 119 Make Sure the Wireless Access Point is on RUN the Wireless Setup AgainMove Your Wireless Access Point to Minimize Interference 120 121 Mac OS X versionCheck the MAC Address 122 Wi-Fi indicator light is still orangeMac OS X version 10.4 and earlier Double-clickNetwork Utility Check Network Name 123 124 Wireless print server not installed 125 Product information Edition notice126 Trademarks 127Lexmark International, Inc. All rights reserved Industry Canada compliance statement Exposure to radio frequency radiationAvis de conformité aux normes de l’industrie du Canada Industry Canada notice 129 European Community EC directives conformity 130 131 Noise emission levels Power consumption Temperature informationProduct power consumption 132 Off mode Power Saver133 Total energy usage 134 135 136 137 Netwo rking glo ssar y 138 WPA Wi-Fi Protected Access 139 Index 140 141 Dpof 82 printing using printer Software 77 TCP/IP 142 143