Troubleshooting
Troubleshooting
When a malfunction occurs, it may not be serious and can be corrected easily. The following describes the most common problems and solutions. Please refer to the following before calling Lorex Technical Support:
Error | Possible Causes | Solutions |
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• System is not | • Power cable is loose or is | • Confirm that all cables are connected correctly |
receiving power, or is | unplugged | • Confirm that the power cable is securely connected to |
not powering up |
| the back of the unit |
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| • Power switch is set to OFF (•) | • Confirm that the power switch is in the ON (I) position. |
| position |
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| • Cables are connected, but | • Confirm that the system is powered on (LED indicators |
| system is not receiving sufficient | on the front should be ON) |
| power | • If the unit is connected through a power bar or surge |
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| |
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| protector, try bypassing the bar and connecting the |
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| power directly to the wall outlet |
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| • Confirm that there is power at the outlet: |
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| • Connect the power cable to another outlet |
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| • Test the outlet with another device (such as a lamp |
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| or phone charger) |
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• Remote control is | • Battery in the remote control is | • Install two fresh AAA alkaline batteries in the remote |
not detected | drained | control |
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| • There are no batteries in the |
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| remote control |
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• Hard drive is not | • Hard drive cables are loose or | • Remove the housing and check that hard drive cables |
detected by the | not properly connected | are firmly connected |
system |
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| • There is no hard drive in the | • Open the housing and install a 3.5" SATA hard drive. |
| system | For details, see “Appendix B: Installing or Replacing the |
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| Hard Drive” on page 156. Make sure to format the drive |
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| after installing. |
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• Hard drive is full | • Overwrite is not enabled | • |
and the unit is no |
| Overwrite is checked and click Apply. |
longer recording |
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• There is no picture | • Monitor/TV not detected by NVR | • Power off the monitor/TV and NVR. Power on the |
on monitor/TV after |
| monitor/TV, and then power on the NVR |
connecting it to the |
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NVR |
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| • Input channel for NVR not | • On the monitor/TV, select the input channel the NVR is |
| selected on monitor/TV | connected to |
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| • Video cable is loose or has | • Check the video cable connection to the NVR and |
| become disconnected | monitor/TV |
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