Troubleshooting

Troubleshooting (Continued)

Error

Possible Causes

Solutions

 

 

 

• Mouse not detected

• Mouse cable is not firmly

• Firmly connect the mouse cable to the USB Mouse

by system

connected to the system

port on the front panel

 

 

 

 

• Mouse is not connected to the

 

 

system

 

 

 

 

 

• System needs to be reset

• Power off the system using the power switch. Firmly

 

 

connect a USB mouse to one of the USB ports. Power

 

 

the system back on.

 

 

 

• There is no picture

• Cameras may take up to 1

• After connecting the camera to the NVR, wait up to 1

on selected channels

minute to power up after

minute. If there is still no picture, follow the

/ camera picture is

connection

troubleshooting steps below.

not being displayed

 

 

 

 

 

 

• Camera cables have become

• Check the Ethernet cable connection at the camera

 

disconnected

and system end

 

 

• Disconnect and reconnect the cable at the system and

 

 

at the camera

 

 

• Try moving the camera to another channel or use

 

 

another cable

 

 

 

 

• Syncronize IP Camera is not

• Right-click and then click Menu>Camera. Ensure

 

checked or other NVR settings

Syncronize IP Camera is checked.

 

have been changed

• Reset the NVR to Factory Default Settings. Right-click

 

 

and then click Menu>Maintenance>Default. Click OK

 

 

to reset the NVR to factory default setting.

 

 

WARNING: This will erase all configuration

 

 

changes you have made to the system. It should be

 

 

done as a last resort to ensure that no settings

 

 

have been changed that may affect camera

 

 

connectivity.

 

 

 

• The system beeps

 

• The beep at startup is normal

at startup

 

 

 

 

 

• The system beeps

• Motion detection is enabled and

• To disable the Audible Warnings for motion detection,

during motion

the alarm Audible Warnings are

see “Configuring Motion Detection Alarm Settings” on

detection

activated

page 59.

 

 

 

• I am not receiving

• Email notification is disabled

• Ensure you have configured email notification. For

email notifications

 

details, see “Configuring Email Alerts” on page 70

 

 

 

 

• Default setting is disabled, but

• If you want to use your own SMTP server, select the

 

you have not entered your own

Enable box, and enter your SMTP Server address, Port,

 

SMTP information

User name, and Password in the respective fields

 

 

 

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