Appendices 117
Appendix E: Troubleshooting, continued
NetCommand
Symptom | Remarks | |
1. | Cannot see the A/V Receiver menu. | The A/V Receiver is not connected to any video input of the TV. |
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| To check the A/V Receiver menu, temporarily plug into an unused |
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| input of the TV, such as Input 3. Exit the Auto Input Sensing screen |
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| and select Input 3 from the Input Selection menu. Press MENU. |
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2. | NetCommand unable to learn specific device | • Device does not use IR format for remote control signal. ITT |
| keys. | and RF formats cannot be learned. |
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| • Room lighting may affect the signal. Have the remotes very |
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| close (6 inches or less) to the TV during Learning. |
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| • If learning a Mitsubishi remote control, make sure slide switch |
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| is not set to TV position. |
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| • Some, but not all, device key functions can be learned by |
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| NetCommand. For example, POWER and PLAY may be |
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| learned, but other functions may not. |
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| • The signal from the remote control may not be strong |
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| enough. Insert fresh batteries and try Learning again. |
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3. | The A/V Receiver is the selected audio | Check to see if the A/V Receiver power is turned on. After the |
| source but there is no sound. | power is turned on, redisplay the Input Selection menu and press |
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| ENTER to allow NetCommand to correctly select the A/V Receiver |
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| input. |
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TV Guide On Screen
(see the separate TV Guide On Screen® Interactive Program Guide User’s Manual for detailed information)
| Symptom | Remarks |
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1. | TV Guide On Screen® system shows no | • Program listings are downloaded while the TV is off and the |
| program listings. | cable box is left on. It may take up to 24 hours to begin to |
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| receive TV program listings. It may take up to one week to |
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| receive all eight days of TV program listings. |
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| • Invalid ZIP code was entered at the initial TV Guide On Screen |
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| system setup. Select NetCommand from the main TV menu, |
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| then Guide and enter the correct ZIP code. |
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| • Check the connections between the TV and the TV Guide On |
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| Screen input (cable, antenna or cable box and IR cable). At |
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| least one antenna connection must be associated with the TV |
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| Guide On Screen system to receive program listings. |
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| • When using CableCARD™, the cable company may have |
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| converted the TV Guide On Screen host channel to a digital |
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| format and lost the information. Connect an antenna to |
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| ANT 2 and memorize the antenna channels in the TV Setup |
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| menu. Add ANT 2 to the TV Guide On Screen setup in the |
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| NetCommand menu. You may be able to download from the |
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| antenna information for both cable and antenna. |
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2. | TV Guide On Screen system program list- | • Incorrect ZIP code was entered at initial TV Guide system |
| ings don’t match actual programs | setup. Select NetCommand menu, then Guide to enter the |
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| correct ZIP code. |
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| • For cable programs, there may be more than one cable |
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| company in your ZIP code. Refer to the TV Guide On Screen |
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| system manual for instructions on the Setup Service. |
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3. | TV Guide On Screen system does not | • Cable box is not set up in NetCommand. The TV Guide On |
| change channels on the cable box. | Screen system uses NetCommand to control the cable box |
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| and VCR. To correct, select the cable box in the Input Selec- |
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| tion menu, open the NetCommand menu, and select Learn. |
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| See chapter 3, “TV Setup.” |
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| • NetCommand IR emitter is not in place or properly positioned |
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| in front of the cable box remote sensor. |
