Motion Computing M1300, M1200 manual Interface/Ports

Appendix B Troubleshooting and Support

PROBLEM	CAUSE	SOLUTION
PEN (CONTINUED)
The Pen button doesn’t work. I	The right-click option for the Pen	Re-activate the right-click option:
can’t get it to right-click.	button may be deactivated.	Double-click the Tablet and Pen
		Settings icon, select Pen Options,
		and reselect Use pen button to
		right-click. Select Apply>OK.
	You may not be correctly timing	To right-click, hold the Pen button
	clicking the Pen button and	down and then tap on the display.
	tapping the Pen on the display.
The buttons on the Tablet PC	Button functions have been	Double-tap the Tablet and Pen
don’t do what I expect them to do.	changed.	Settings icon, then Tablet
		Buttons. You can reset the
		buttons to the defaults. Note:
		Button functions are associated
		with the orientation in which
		they’re programmed.
INTERFACE/PORTS
The system doesn’t recognize the	The card is incorrectly inserted.	Eject the card and re-insert it with
PC card I’ve inserted.		the label side up.
	The device is not supported.	Check Windows XP compatibility.
The system doesn’t recognize a	Windows XP may take a short	Wait until Windows XP recognizes
USB or IEEE 1394 device.	time to recognize the device.	the device.
	The accessory isn’t connected to	Check the connection cable and
	the Tablet PC correctly.	be sure it is inserted into the
		correct port on the Tablet PC and
		the accessory device.
	The correct driver isn’t built into	Use the device’s installation CD or
	Windows XP.	check the manufacturer’s website
		for the correct driver.
The Tablet PC is sitting in the	The Tablet PC isn’t fully seated in	Reseat the Tablet PC in the
Motion M-Series FlexDock, but	the Motion M-Series FlexDock.	Motion M-Series FlexDock.
the system doesn’t recognize any
accessory devices, such as the
external monitor or CDROM.
AUDIO
The built-in microphone doesn’t	The built-in microphone is not	For speech recognition, attach a
seem to hear my voice correctly.	intended for dictation.	headset microphone. A DSP
		headset provides good results.
No sound is coming from the built-	Connecting a headset or external	Disconnect the headset or
in speakers.	speakers mutes the built-in	external speakers if not in use.
	speakers.
No sound is coming from any	Audio volume is too low or has	• Open the Motion Dashboard
speakers.	been muted.	and adjust the speaker volume
		by sliding the volume slider.
		• Uncheck the Mute button .

Motion Computing M1200 and M1300 Tablet PC User Guide x