Motion Computing M1200, M1300 manual Appendix B Troubleshooting and Support

Appendix B Troubleshooting and Support

Appendix B

Troubleshooting and Support

All Motion Computing Tablet PCs have passed a rigorous series of performance and quality-control tests, but now and then a problem may occur. If you don’t see a solution among the following system and software issues, check the Support Options listed at the end of this chapter or go to our website at www.motioncomputing.com/support.

SOLUTIONS
PROBLEM	CAUSE	SOLUTION
POWER
The Tablet PC won’t start when I	The Power switch hasn’t been	Slide and hold the Power switch
slide the Power switch.	fully engaged.	for at least a half-second, but no
		more than three seconds.
	Fully discharged battery or no	Connect the AC adapter to
	battery and no AC power.	operate the Tablet PC and charge
		the battery.
The Tablet PC won’t shut down.	An application has locked up the	Slide and hold the Power switch
	Tablet PC.	for at least 5 seconds to force a
		shutdown of the Tablet PC.
The Tablet PC won’t enter	Hibernation isn’t enabled.	Enable Hibernation through Power
Hibernation mode.		Option Properties.
The Tablet PC won’t come out of	Fully discharged battery and no	Connect the AC adapter to
Hibernation mode when running	AC power.	provide power to the Tablet PC
on battery power.		and charge the battery.

Motion Computing M1200 and M1300 Tablet PC User Guide vii