Appendix B Troubleshooting and Support
PROBLEM | CAUSE | SOLUTION | |
OPERATING SYSTEM |
|
| |
I’ve forgotten my BIOS password | The Tablet PC will let you enter a | Turn the Tablet PC off and back on | |
and can’t access my system. | certain number of incorrect | and try | |
| passwords (five) before it locks | (you can do this as many times as | |
| the system. | needed). If you have forgotten | |
|
| your password, contact your | |
|
| Motion Computing reseller or | |
|
| Motion Computing Technical | |
|
| Support for information about | |
|
| unlocking your system. | |
|
|
| |
The program I’m working in has | The program has crashed. | Press the Security button (small | |
stopped responding, but the |
| button with a key icon) on the | |
cursor moves and other programs |
| Tablet PC front panel to open the | |
work. |
| Task Manager and end the non- | |
|
| responsive program. | |
|
|
| |
The system keeps showing the | Wrong time zone is selected. | Check that the time zone is | |
wrong date and time even after I |
| correct and reset it as needed. | |
reset it. |
|
| |
The system memory (CMOS) | Contact your Motion Computing | ||
| |||
| battery on the mainboard may | Reseller or Motion Computing | |
| need to be replaced. | Support at | |
|
| www.motioncomputing.com/ | |
|
| support | |
|
|
| |
The system seems to be operating | The hard drive is full or nearly full. | Run the Disk Cleanup utility to | |
more slowly than usual. |
| clear out unnecessary and | |
|
| temporary files. Remove | |
|
| unneeded programs and files. | |
|
| Consult the “Performance and | |
|
| Maintenance” section of the Help | |
|
| and Support Center. | |
|
|
| |
| The disk needs defragmenting. | Run Disk Defragmenter to | |
|
| consolidate files and folders on | |
|
| the hard drive. Consult the | |
|
| “Performance and Maintenance” | |
|
| section of the Help and Support | |
|
| Center. | |
COMMUNICATIONS |
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| |
The wireless communication | The default setting is On. | Uncheck the Wireless | |
keeps connecting even when I |
| Communications checkbox in the | |
don’t want it to. |
| Motion Dashboard. | |
Data doesn’t transfer through the | The Ethernet cable is not | Reconnect and check the activity | |
wired Ethernet cable. | connected correctly. | LEDs next to the LAN | |
|
| port. They should flash green and | |
|
| amber. | |
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|
