Service Information | Moxa Technologies AWK-1100, MOXA AirWorks

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Service Information

This appendix shows you how to contact Moxa for information about this and other products, and how to report problems.

In this appendix, we cover the following topics.

MOXA Internet Services

Problem Report Form

Product Return Procedure

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Moxa Technologies AWK-1100, MOXA AirWorks user manual Service Information

Contents

First Edition, July Moxa AirWorks AWK-1100 User’s Manual Trademarks Copyright NoticeDisclaimer Table of Contents Page Introduction Product Features Package ChecklistProduct Specifications Overview Mechanical Page Getting Started ‰ Confirming the Settings of the AP and Client Computers First-Time Installation and Configuration AP/Bridge Select the Operational Mode for AWK-1100AP Client Review and Apply Settings Configure AWK-1100’s Ieee 802.11 settings Setting up Client Computers Deploying the Access Point APConfiguring Ieee 802.11g-related Settings Configuring TCP/IP-related Settings Confirming the Settings of the AP and Client ComputersChecking if the Ieee 802.11g-related Settings Work To check if a client computer can assess the Internet Checking if the TCP/IP-related Settings WorkPage ‰ Viewing Status Web Console Configuration Menu Structure Home and Refresh Buttons Save, Save & Restart, and Cancel Buttons Viewing Status Associated Wireless ClientsCurrent Dhcp Mappings System Log Specifying the Operational Mode Link Monitor AP Client mode onlyGeneral Operations STA-AP Managing the Firmware Administrative PasswordUpgrading Firmware by Http AP/Bridge AP Client Upgrading Firmware by Tftp Backing up and Restoring Configuration Settings by Http Choose Tftp as the Firmware management protocol Backing up and Restoring Configuration Settings by Tftp Resetting the Configuration to Factory Defaults Configuring TCP/IP-related SettingsAddressing Basic Dhcp Server AP/Bridge modes onlyStatic Dhcp Mappings Communication Configuring Ieee 802.11g-related SettingsLink Integrity Association Control Wireless Distribution SystemAP Load Balancing Sample wireless bridge network topology Security STA Shared Key , and Auto Set the Access control type to exclusive MAC-Address-Based Access ControlSet the Access control type to inclusive Click Download Ieee 802.1X/RADIUS AP mode only Internet Packet Filters Configuring Advanced SettingsEthernet Type Filters IP Protocol Filters TCP/UDP Port Filters ManagementUPnP System Log Snmp Page Default Settings Management LAN InterfaceSnmp read community Snmp write community Wireless Settings Problems TroubleshootingWireless client computer cannot associate with an AWK-1100 AP does not respond to ping from the client computer TCP/IP Settings Problems Unknown Problems Moxa AirWorks AWK-1100 User’s Manual Federal Communication Commission Interference Statement Regulatory StatementTTE Compliance Statement Moxa AirWorks AWK-1100 User’s Manual Regulatory Statement Service Information Following services are provided Moxa Internet Services Moxa Product † AWK-1100-US † AWK-1100-EU Serial Number Problem Report Form Product Return Procedure