Troubleshooting | Moxa Technologies AWK-1100, MOXA AirWorks specs

B

Troubleshooting

Check the following first:

yMake sure that the AWK-1100’s power is on and the Ethernet cables are connected firmly to the RJ45 jacks of the AWK-1100.

yMake sure the LED WLAN of the AP is blinking to indicate that the RF is working.

yMake sure you are using the correct types of Ethernet cables. Keep in mind that there are two kind of Ethernet cable—normaland crossover.

Wireless Settings Problems

The wireless client computer cannot associate with an AWK-1100.

yIs the wireless client set in infrastructure mode?

¾Check the operating mode of the WLAN NIC.

yIs the SSID of the WLAN NIC identical to that of the prospective AWK-1100?

¾Check the SSID setting of the WLAN NIC and of the AWK-1100.

yIs the WEP functionality of the prospective AWK-1100 enabled?

¾Make appropriate WEP settings of the client computer to match those of the AWK-1100.

yIs the prospective AWK-1100 within range of wireless communication?

¾Check the signal strength and link quality sensed by the WLAN NIC.

Image 43

Moxa Technologies AWK-1100, MOXA AirWorks user manual Troubleshooting, Wireless Settings Problems

Contents

First Edition, July Moxa AirWorks AWK-1100 User’s Manual Trademarks Copyright NoticeDisclaimer Table of Contents Page Introduction Overview Package ChecklistProduct Features Product Specifications Mechanical Page Getting Started ‰ Confirming the Settings of the AP and Client Computers First-Time Installation and Configuration AP/Bridge Select the Operational Mode for AWK-1100AP Client Review and Apply Settings Configure AWK-1100’s Ieee 802.11 settings Setting up Client Computers Deploying the Access Point APConfiguring Ieee 802.11g-related Settings Configuring TCP/IP-related Settings Confirming the Settings of the AP and Client ComputersChecking if the Ieee 802.11g-related Settings Work To check if a client computer can assess the Internet Checking if the TCP/IP-related Settings WorkPage ‰ Viewing Status Web Console Configuration Menu Structure Home and Refresh Buttons Save, Save & Restart, and Cancel Buttons System Log Associated Wireless ClientsViewing Status Current Dhcp Mappings STA-AP Link Monitor AP Client mode onlySpecifying the Operational Mode General Operations AP/Bridge AP Client Administrative PasswordManaging the Firmware Upgrading Firmware by Http Upgrading Firmware by Tftp Backing up and Restoring Configuration Settings by Http Choose Tftp as the Firmware management protocol Backing up and Restoring Configuration Settings by Tftp Resetting the Configuration to Factory Defaults Configuring TCP/IP-related SettingsAddressing Basic Dhcp Server AP/Bridge modes onlyStatic Dhcp Mappings Communication Configuring Ieee 802.11g-related SettingsLink Integrity Association Control Wireless Distribution SystemAP Load Balancing Sample wireless bridge network topology Security STA Shared Key , and Auto Set the Access control type to exclusive MAC-Address-Based Access ControlSet the Access control type to inclusive Click Download Ieee 802.1X/RADIUS AP mode only Internet IP Protocol Filters Configuring Advanced SettingsPacket Filters Ethernet Type Filters System Log ManagementTCP/UDP Port Filters UPnP Snmp Page Default Settings Snmp write community LAN InterfaceManagement Snmp read community Wireless Settings Problems TroubleshootingWireless client computer cannot associate with an AWK-1100 AP does not respond to ping from the client computer TCP/IP Settings Problems Unknown Problems Moxa AirWorks AWK-1100 User’s Manual Federal Communication Commission Interference Statement Regulatory StatementTTE Compliance Statement Moxa AirWorks AWK-1100 User’s Manual Regulatory Statement Service Information Following services are provided Moxa Internet Services Moxa Product † AWK-1100-US † AWK-1100-EU Serial Number Problem Report Form Product Return Procedure