Napoleon Fireplaces BGD42CFN BGD36CFG TROUBLE SHOOTING GUIDE, Symptom, Problem, Test Solution

Models: BGD42CFN BGD36CFNTR BGD36CFGN

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Pilot lights

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BGD36CFG TROUBLE SHOOTING GUIDE

 

SYMPTOM

 

 

 

PROBLEM

TEST SOLUTION

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Pilot lights

 

- Wiring / Connection

Inspect all wires, ensure good tight connections. Verify that all wiring is

 

 

Stops sparking

 

 

 

 

installed exactly as specifi ed.

 

/ pilot remains lit

 

- Wiring harness

Inspect the wiring harness, and verify the harness is tightly connected

 

but burner will

 

 

 

 

to the module. Verify that you have 7 wires and they are connected in

 

 

 

 

 

the right order.

 

not turn on

 

 

 

 

 

 

- Module or Valve

Conduct the following test to verify if the problem is the module or valve.

 

 

 

 

 

 

 

 

 

To measure voltages, turn multimeter to "DC" place the red lead from

 

 

 

 

 

 

multimeter on the screw on the terminal block for the wire you are check-

 

 

 

 

 

 

ing, touch black lead to ground (valve body).

 

 

 

 

 

 

Importantly, a "Zero" volts reading does not automatically indicate a bad

 

 

 

 

 

 

module, there may be too little resistance in the valve solenoid. Check

 

 

 

 

 

 

the Green wire disconnected from valve that the voltage output from the

 

 

 

 

 

 

module should be between 2 and 3 volts

Exhaust fumes smelled in

 

 

 

- Fireplace is spilling.

Check all seals.

room, headaches.

 

 

 

 

 

 

Carbon is being deposited

 

 

- Air shutter has become blocked

Ensure air shutter opening is free of lint or other obstructions.

on glass, logs or combus-

 

 

- Flame is impinging on the

Check that the logs are correctly positioned.

tion chamber surfaces.

 

 

logs or combustion chamber.

Open air shutter to increase the primary air.

 

 

 

 

 

 

Check the input rate: check the manifold pressure and orifi ce

 

 

 

 

 

 

size as specifi ed by the rating plate values.

 

 

 

 

 

 

Check that the door gasketing is not broken or missing and

 

 

 

 

 

 

that the seal is tight.

 

 

 

 

 

 

Check that both vent liners are free of holes and well sealed

 

 

 

 

 

 

at all joints.

 

 

 

 

 

 

Check that minimum rise per foot has been adhered to for

 

 

 

 

 

 

any horizontal venting.

Flames are very aggres-

 

 

- Door is ajar

Tighten door clamps

sive.

 

 

 

 

 

 

 

 

- Venting action is too great.

Restrict vent exit with restrictor plate. See Restricting Vents.

 

 

 

 

 

Main burner flame is a

 

 

- Blockage in vent.

Remove blockage. In really cold conditions, ice buildup may occur on

blue, lazy, transparent

 

 

 

 

the terminal and should be removed as required.

fl ame.

 

 

 

 

Refer to Figure 24 to ensure correct location of storm collars.

 

 

 

 

 

 

 

 

 

 

- Incorrect installation (vertical

 

 

 

 

 

 

 

termination only).

 

 

White / grey fi lm forms.

- Sulphur from fuel is being de

 

posited on glass, logs or

 

combustion chamber

 

surfaces.

Clean the glass with a recommended gas fi replace glass cleaner. DO NOT CLEAN GLASS WHEN HOT.

If deposits are not cleaned off regularly, the glass may become perma- nently marked.

W415-0661 / C / 02.20.08

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Napoleon Fireplaces BGD42CFN, BGD36CFGN BGD36CFG TROUBLE SHOOTING GUIDE, Symptom, Problem, Test Solution, Pilot lights