Napoleon Fireplaces BGD36CFNTR BGD36CF / BGD42CF TROUBLE SHOOTING GUIDE, Symptom, Problem, cool

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BGD36CF / BGD42CF TROUBLE SHOOTING GUIDE

BEFORE ATTEMPTING TO TROUBLESHOOT, PURGE YOUR UNIT AND INITIALLY LIGHT THE PILOT AND THE MAIN BURNER WITH THE GLASS DOOR OPEN.

	SYMPTOM		PROBLEM		TEST SOLUTION
Main burner goes out;		Pilot fl ame is not large enough or		-	turn up pilot fl ame.
pilot stays on.		not engulfi ng the thermopile		- replace pilot assembly.
		Thermopile shorting		- clean thermopile connection to the valve. Reconnect.
				- replace thermopile / valve.
		Remote wall switch wire is too		-	shorten wire to correct length or wire gauge.
		long; too much resistance in the
		system.
		Faulty thermostat or switch.		-	replace.
	Main burner goes out;	Refer to "MAIN BURNER GOES OUT; PILOT STAYS ON"
pilot goes out.
		Vent is blocked		-	check for vent blockage.
		Vent is re-circulating		-	check joint seals and installation.
		4" fl exible vent has become dis-		-	re-attach to fi replace.
		connected from fi replace.		-	7"ø cap was not replaced
	Pilot goes out when the		System is not correctly purged.	-	purge the gas line.
	gas knob is released.
			Out of propane gas.	-	fi ll the tank.
	The gas valve has
			Pilot fl ame is not large enough	-	turn up the pilot fl ame.
	an interlock device
			Pilot fl ame is not engulfi ng the	- gently twist the pilot head to improve the fl ame pattern around the thermo-
	which will not allow
	the pilot burner to be		thermocouple.	couple.
	lit until the thermo-	Thermocouple shorting / faulty.		-	loosen and tighten thermocouple.
	couple has cooled.			-	clean thermocouple and valve connection.
	Allow approximately			-	replace thermocouple.
	60 seconds for the			-	replace valve.
	thermocouple to	Faulty valve.		-	replace.
	cool.
Pilot burning; no gas to		Themostat or switch is defec-		-	connect a jumper wire across the wall switch terminals; if main burner lights,
main burner; gas knob		tive.		replace switch / thermostat.
is on 'HI'; wall switch /		Wall switch wiring is defective.		- disconnect the switch wires & connect a jumper wire across terminals 1 & 3; if
thermostat is on.				the main burner lights, check the wires for defects and / or replace wires.
		Main burner orifi ce is plugged.		-	remove stoppage in orifi ce.
		Faulty valve.		-	replace.
Pilot will not light.			No spark at pilot burner	-	check if pilot can be lit by a match
				-	check that the wire is connected to the push button igniter.
				-	check if the push button igniter needs tightening.
				-	replace the wire if the wire insulation is broken or frayed.
				-	replace the electrode if the ceramic insulator is cracked or broken.
				-	replace the push button igniter.
		Out of propane gas		-	fi ll the tank.
		Spark gap is incorrect		- spark gap should be 0.150" to 0.175" (5/32" to 11/64" approx.) from the electrode
				tip and the pilot burner. To ensure proper electrode location, tighten securing nut
				(fi nger tight plus 1/4 turn).
		No gas at the pilot burner		-	check that the manual valve is turned on.
				-	check the pilot orifi ce for blockage.
				-	replace the valve.
				-	call the gas distributor.
Pilot goes out while		Gas piping is undersized.		- turn on all gas appliances and see if pilot fl ame fl utters, diminishes or
standing; Main				extinguishes, especially when main burner ignites. Monitor appliance
burner is in 'OFF'				supply working pressure.
position.				-	check if supply piping size is to code. Correct all undersized piping.

W415-0661 / C / 02.20.08