REMOVING PAPER JAMS
•To avoid damage to rollers, always remove jammed paper gently.
•Try to remove jammed paper without tearing it. Any pieces of media left in the printer, whether large or small, can obstruct the paper path and cause further jams.
If, after clearing the paper jam, the jam message on the Operator Panel persists, open and close the Top Cover. This should clear the jam message.
If Jam Recovery is enabled (see page 70), once the jammed paper is removed and the printer is online, the printer should resume printing the job from the page where the jam occurred.
Misfeed Jams
Misfeed jams happen in Paper Tray 1 or 2. A misfeed jam may be as simple as a sheet of media not being picked up, or it may be that the paper was picked up but not fed properly. Access to this area is through the tray slot.
1.Remove the paper tray.
2.Pull out the jammed media.
3.Make sure the paper is lying flat in the tray and that the stack does not exceed the media limit mark inside the tray.
4.Slide the tray back into the printer.
