TROUBLESHOOTING FOR MACOS
•Is the Macintosh computer connected to the network through Ethernet, and has the correct network port been selected? For more information on Macintosh setup see the SuperScript Color Laser Network Guide.
•Did you select the correct printer driver, zone, and printer name in the Chooser?
•If you renamed the printer in the Apple Utility, you must turn the printer off then on, and then reselect the printer under its new name in the Chooser.
•If you placed the printer in a new zone, be sure you reselected the zone and the printer name in the Chooser.
In the following example the printer’s name changed. The default name for the printer is SuperScript 4650N # , where # is the sequential number of 4650N printers installed. If a user changes the name of SuperScript 4650 2 to Mary’s Printer, the last printer in line will be reassigned the name Superscript 4650 2, and the print path must be changed using the Chooser for the system to work again
WINDOWS OS PARALLEL PRINTING PROBLEMS
This section describes solutions to problems that might appear when a computer is locally connected (with a parallel cable) to the printer. Only Windows and UNIX computers can be locally connected.
Nothing Printed
The printer does not indicate that a print job was received and nothing was printed.
Solution
Assure the bidirectional parallel cable is attached securely.
Nonsense is Printed
Content appears cryptic and does not make any sense.
Solution
•Assure that an IEEE 1284 compliant bidirectional cable is used.
•Assure that the computer provides an IEEE 1284 compliant parallel port.
Error Messages with Little or Nothing Printed
This may be a data communications problem between a Windows 95 or higher computer and the printer.
Solutions for Windows 95 or Higher Computers
One of, or a combination of, the following solutions may resolve the problem.
•With the printer driver open, click the Details tab to move it to the front. Click Spool Settings to open the Spool Settings dialog box. Clear the Disable bidirectional support for this printer radio button.
•From the Spool Settings dialog box, select Print directly to the printer radio button.
•Put the printer into unidirectional mode.
1.From the printer Operator Panel, press the OFFLINE button.
2.Press MENU.
3.Press NEXT until COMMUNICATIONS appears.
