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NETGEAR JNR1010 Wireless Connectivity, Restore the Factory Settings and Password

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Troubleshooting

91

N150 4-Port Wireless Router JNR1010

Wireless Connectivity

If you are having trouble connecting wirelessly to the router, try to isolate the problem, as

follows:

• Does the wireless device or computer that you are using find your wireless network?

If not, check the WiFi LED on the front of the router. It should be lit. If it is not, you can

press the WiFi On/Off button on the side of the router to turn the router’s wireless radio

back on.

If you disabled the router’s SSID broadcast, then your wireless network is hidden and

does not show up in your wireless client’s scanning list. (By default, SSID broadcast is

enabled.)

• Does your wireless device support the security that you are using for your wireless

network (WPA or WPA2)?

• If you want to view the wireless settings for the router, use an Ethernet cable to connect a

computer to a LAN port on the router. Then log in to the router, and select Wireless see

(Basic Wireless Settings on page 25).

Note: Be sure to click Apply if you make changes.

Wireless Signal Strength

If your wireless device finds your network, but the signal strength is weak, check these

conditions:

• Is your router too far from your computer, or too close? Place your computer near the

router, but at least 6 feet (1.8 meters) away, and see whether the signal strength

improves.

• Is your wireless signal blocked by objects between the router and your computer?

Restore the Factory Settings and Password

This section explains how to restore the factory settings, changing the router’s administration

password back to password. You can erase the current configuration and restore factory

defaults in two ways:

• Use the Erase function of the router (see Erase on page 60).

• Use the Reset button on the back of the router. See Factory Settings on page 94. If you

restore the factory settings and the router fails to restart, or the green Power/Test LED

continues to blink, the unit might be defective. If the error persists, you might have a

hardware problem and should contact technical support at

http://www.netgear.com/support.

Contents

Main Page Contents Chapter 1 Hardware Setup Chapter 2 Getting Started with NETGEAR genie Chapter 3 genie Basic Settings Chapter 4 genie Advanced Home Chapter 5 Security Chapter 6 Administration Chapter 7 Advanced Settings Chapter 8 Troubleshooting Appendix A Supplemental Information Appendix B Notification of Compliance Index Getting to know your router Unpack Your Router Position Your Router Hardware Features Front Panel Table 1. Front panel LED descriptions Hardware Setup N150 4-Port Wireless Router JNR1010 Side Panel The router left side panel has the Wireless button and the WPS/FastLane button. Page Connecting to the router Router Setup Preparation Use Standard TCP/IP Properties for DHCP Gather ISP Information Wireless Devices and Security Settings Types of Logins NETGEAR genie Setup Use NETGEAR genie After Installation Upgrade Router Firmware Router Dashboard (Basic Home Screen) Join Your Wireless Network WPS Method Manual Method NETGEAR genie App and Mobile genie App Page Your Internet connection and network Internet Setup Internet Setup Screen Fields Attached Devices Parental Controls Page Basic Wireless Settings Wireless Settings Screen Fields Page Guest Networks Guest Network Wireless Security Options WPA Encryption FastLane Page Specifying custom settings Setup Wizard WPS Wizard Setup Menu WAN Setup Default DMZ Server Change the MTU Size LAN Setup LAN Setup Screen Settings Use the Router as a DHCP Server Address Reservation Quality of Service (QoS) Setup Enable WMM QoS for Wireless Multimedia Applications Set Up QoS for Internet Access Set Up QoS for Applications and Online Gaming Set up QoS for a Router LAN Port Set up QoS for a MAC Address Edit or Delete an Existing QoS Policy Keeping unwanted content out of your network Keyword Blocking of HTTP Traffic Block Services (Port Filtering) Page Schedule Blocking Security Event Email Notifications Managing your network Upgrade the Router Firmware View Router Status Router Status Internet Port Page Wireless AP View Logs of Web Access or Attempted Web Access Manage the Configuration File Back Up Settings Restore Configuration Settings Erase Set Password Page Advanced Wireless Settings Restrict Wireless Access by MAC Address Wireless Repeating Function (WDS) Page Wireless Repeating Function Set Up the Base Station Set Up a Repeater Unit Port Forwarding and Triggering Remote Computer Access Basics Port Triggering to Open Incoming Ports Port Forwarding to Permit External Host Communications How Port Forwarding Differs from Port Triggering Set Up Port Forwarding to Local Servers Add a Custom Service Edit or Delete a Port Forwarding Entry Application Example: Making a Local Web Server Public Set Up Port Triggering Page Dynamic DNS Page Static Routes Remote Management Universal Plug and Play Page Traffic Meter Page Quick Tips Sequence to Restart Your Network Check Ethernet Cable Connections Wireless Settings Network Settings Troubleshooting with the LEDs Power LED Is Off or Blinking Internet or Ethernet Port LEDs Are Off Wireless LED Is Off Cannot Log In to the Router Cannot Access the Internet Your Router Cannot Obtain an IP Address from the ISP Your Router Can Obtain an IP Address from the ISP But Cannot Access the Internet Troubleshooting PPPoE Troubleshooting Internet Browsing Changes Not Saved Wireless Connectivity Wireless Signal Strength Restore the Factory Settings and Password Troubleshoot Your Network Using the Ping Utility Test the LAN Path to Your Router Test the Path from Your Computer to a Remote Device A Factory Settings Technical Specifications Supplemental Information Table 4. JNR1010 Router specifications Table 3. Factory default settings (Continued) Table 4. JNR1010 Router specifications (Continued) B B. Notification of Compliance NETGEAR Wireless Routers, Gateways, APs Regulatory Compliance Information Europe EU Declaration of Conformity EDOC in Languages of the European Community Notification of Compliance N150 4-Port Wireless Router JNR1010 Notification of Compliance Interference Reduction Table Index A B C D G H I K L Q R S T U