NETGEAR JNR1010 Troubleshooting with the LEDs

Troubleshooting

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N150 4-Port Wireless Router JNR1010

Troubleshooting with the LEDs

After you turn on power to the router, the following sequence of events should occur:

1. When power is first applied, verify that the Power LED is on.

2. After approximately 30 seconds, verify the following:

• The Power LED is solid green.

• The Internet LED is on.

• A numbered Ethernet port LED is on for any local port that is connected to a

computer. A lit Ethernet port LED indicates that a link has been established to the

connected device.

The LEDs on the front panel of the router can be used for troubleshooting.

Power LED Is Off or Blinking

Check the following:

• Make sure that the power cord is securely connected to your router and that the power

adapter is securely connected to a functioning power outlet.

• Check that you are using the 5V DC, 1A power adapter that NETGEAR supplied for this

product.

If the Power/Test LED blinks slowly and continuously, the router firmware is corrupted. This

condition can happen if a firmware upgrade is interrupted, or if the router detects a problem

with the firmware. If the error persists, you have a hardware problem. For recovery

instructions or help with a hardware problem, contact technical support at

www.netgear.com/support.

Internet or Ethernet Port LEDs Are Off

If either the Internet LED or the Ethernet port LEDs do not light when the Ethernet connection

is made, check the following:

• Make sure that the Ethernet cable connections are secure at the router and at the modem

or computer.

• Make sure that power is turned on to the connected modem or computer.

• Be sure that you are using the correct cable:

When connecting the router’s Internet port to a cable or DSL modem, use the cable that

was supplied with the cable or DSL modem. This cable could be a standard

straight-through Ethernet cable or an Ethernet crossover cable.

Contents

Main Page Contents Chapter 1 Hardware Setup Chapter 2 Getting Started with NETGEAR genie Chapter 3 genie Basic Settings Chapter 4 genie Advanced Home Chapter 5 Security Chapter 6 Administration Chapter 7 Advanced Settings Chapter 8 Troubleshooting Appendix A Supplemental Information Appendix B Notification of Compliance Index Getting to know your router Unpack Your Router Position Your Router Hardware Features Front Panel Table 1. Front panel LED descriptions Hardware Setup N150 4-Port Wireless Router JNR1010 Side Panel The router left side panel has the Wireless button and the WPS/FastLane button. Page Connecting to the router Router Setup Preparation Use Standard TCP/IP Properties for DHCP Gather ISP Information Wireless Devices and Security Settings Types of Logins NETGEAR genie Setup Use NETGEAR genie After Installation Upgrade Router Firmware Router Dashboard (Basic Home Screen) Join Your Wireless Network WPS Method Manual Method NETGEAR genie App and Mobile genie App Page Your Internet connection and network Internet Setup Internet Setup Screen Fields Attached Devices Parental Controls Page Basic Wireless Settings Wireless Settings Screen Fields Page Guest Networks Guest Network Wireless Security Options WPA Encryption FastLane Page Specifying custom settings Setup Wizard WPS Wizard Setup Menu WAN Setup Default DMZ Server Change the MTU Size LAN Setup LAN Setup Screen Settings Use the Router as a DHCP Server Address Reservation Quality of Service (QoS) Setup Enable WMM QoS for Wireless Multimedia Applications Set Up QoS for Internet Access Set Up QoS for Applications and Online Gaming Set up QoS for a Router LAN Port Set up QoS for a MAC Address Edit or Delete an Existing QoS Policy Keeping unwanted content out of your network Keyword Blocking of HTTP Traffic Block Services (Port Filtering) Page Schedule Blocking Security Event Email Notifications Managing your network Upgrade the Router Firmware View Router Status Router Status Internet Port Page Wireless AP View Logs of Web Access or Attempted Web Access Manage the Configuration File Back Up Settings Restore Configuration Settings Erase Set Password Page Advanced Wireless Settings Restrict Wireless Access by MAC Address Wireless Repeating Function (WDS) Page Wireless Repeating Function Set Up the Base Station Set Up a Repeater Unit Port Forwarding and Triggering Remote Computer Access Basics Port Triggering to Open Incoming Ports Port Forwarding to Permit External Host Communications How Port Forwarding Differs from Port Triggering Set Up Port Forwarding to Local Servers Add a Custom Service Edit or Delete a Port Forwarding Entry Application Example: Making a Local Web Server Public Set Up Port Triggering Page Dynamic DNS Page Static Routes Remote Management Universal Plug and Play Page Traffic Meter Page Quick Tips Sequence to Restart Your Network Check Ethernet Cable Connections Wireless Settings Network Settings Troubleshooting with the LEDs Power LED Is Off or Blinking Internet or Ethernet Port LEDs Are Off Wireless LED Is Off Cannot Log In to the Router Cannot Access the Internet Your Router Cannot Obtain an IP Address from the ISP Your Router Can Obtain an IP Address from the ISP But Cannot Access the Internet Troubleshooting PPPoE Troubleshooting Internet Browsing Changes Not Saved Wireless Connectivity Wireless Signal Strength Restore the Factory Settings and Password Troubleshoot Your Network Using the Ping Utility Test the LAN Path to Your Router Test the Path from Your Computer to a Remote Device A Factory Settings Technical Specifications Supplemental Information Table 4. JNR1010 Router specifications Table 3. Factory default settings (Continued) Table 4. JNR1010 Router specifications (Continued) B B. Notification of Compliance NETGEAR Wireless Routers, Gateways, APs Regulatory Compliance Information Europe EU Declaration of Conformity EDOC in Languages of the European Community Notification of Compliance N150 4-Port Wireless Router JNR1010 Notification of Compliance Interference Reduction Table Index A B C D G H I K L Q R S T U