This product is protected by certain intellectual property rights of Microsoft Corporation. Use or distribution of such technology outside of this product is prohibited without a license from Microsoft or an authorized Microsoft subsidiary.
Limited Warranty
Roku SoundBridge is covered by a one year parts and labor warranty.
Roku SoundBridge Limited Warranty
1.Warranty. ROKU, LLC (“ROKU”) warrants your SoundBridge and any included accessories against defects in material or workmanship as follows:
For a period of one (1) year from the date of purchase (“Warranty Period”), if ROKU determines that the SoundBridge is defective, ROKU will repair the unit or replace the unit (with either a new or rebuilt SoundBridge unit), at its option, at no charge and, if applicable, will pay the labor charges incurred by any SoundBridge authorized service facility. If the Warranty Period has expired, the customer is responsible for the payment of all labor charges and may obtain parts from ROKU authorized service facilities or a SoundBridge service center at his or her own expense.
2.Warranty Service Process. To obtain warranty service, you must first obtain an RMA number (Return Merchandise Authorization) from a Technical Support Representative at ROKU. A Technical Support Representative may be reached by emailing support@rokulabs.com or calling our toll free number for customer care
In addition, all accessories must be returned with the defective SoundBridge. A new or factory refurbished set of accessories will be furnished with the replacement SoundBridge. Failure to return any of the accessory items could result in a delay in receiving the replacement SoundBridge, and/or result in an invoice for the missing accessories.
Important: When emailing for an RMA number, please provide the following information:
a.model number
b.serial number
c.problem description
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