Nortel Networks NN47250-500 Table 46: WSS setup problems and remedies (continued)

Appendix A:Troubleshooting a WSS 767
Nortel WLAN—Security Switch 2300 Series Configuration Guide
Client cannot access the
network. This symptom has more than one possible cause:
• The client might be failing
authentication or might
not be authorized for a
VLAN.
1. Type the show aaa command to
ensure that the authentication rules
on the WSS allow the client to
authenticate. (See “Displaying the
AAA configuration” on page 620.)
2. Check the authorization rules in the
switch’s local database (show aaa)
or on the RADIUS servers to ensure
the client is authorized to join a
VLAN that is configured on at least
one of the WSSs in the Mobility
Domain. (See “Assigning
authorization attributes” on
page 594.)
• If the client and switch
configurations are correct,
a VLAN might be
disconnected. A client
connected to a
disconnected VLAN is
unable to access the
network.
1. Type the show vlan config
command to check the status of
each VLAN.
2. If a VLAN is disconnected (VLAN
state is Down), check the network
cables for the VLAN’s ports. At
least one of the ports in a VLAN
must have a physical link to the
network for the VLAN to be
connected.
Configuration information
disappears after a software
reload.
The configuration changes
were not saved. 1. Retype the commands for the
missing configuration information.
2. Type the save config command to
save the changes.
Mgmt LED is quickly
blinking amber.
CLI stops at boot prompt
(boot>).
The WSS was unable to load
the system image file. Type the boot command at the boot prompt.
Table 46: WSS setup problems and remedies (continued)
Symptom Diagnosis Remedy