In order to supply the best Service and Support when necessary, Packard Bell will ask you for registration information
when you contact Packard Bell. The Customer will provide Packard Bell with the correct date of purchase in order to
obtain the Warranty Period. In case of doubt, the Customer will provide Packard Bell with a copy of the proof of purchase
(invoice or delivery note).
Packard Bell will keep a record of all registrations of personal data in order to provide appropriate Service and Support and
adequate assistance to you during the Warranty Period. Packard Bell will protect this personal data to its best effort and
may transfer this personal data to third party in order to ensure Service and Support is carried out.
3. WARRANTY COVERAGE
Packard Bell warrants that the Product is free from defect in material and workmanship for the Warranty Period set out
below and in the Country set out below. This Warranty is limited to the replacement of the Product or part recognised as
defective with an identical or comparable Product or part, new or equivalent to new.
This Warranty covers the repair, parts and labour included or exchange, as set out below, during the Warranty Period. If
you have purchased the Product together with a Packard Bell computer, then the Warranty Period documented in your
Packard Bell computer's warranty documentation applies. You can find this information on the Warranty & Service Sheet
included with your computer.
A different Warranty period may apply:
1. If the dealer where you have purchased your computer has supplied warranty documentation, then the Warranty
Period documented in the dealer's Warranty documentation applies.
2. If the Product has been purchased as stand-alone, then the Warranty Period depends on the country of purchase:
2 years:Austria, Belgium, Denmark, Finland, Germany, Norway, Portugal, Sweden, Switzerland
1 year:All other countries
Specifically for Liquid Crystal Display (“LCD”) screens:
Packard Bell strives to provide the highest quality LCD display products in the industry. Your Product meets the Class 2
specifications under the ISO 13406-2 industry guidelines for LCD monitors.
LCD monitors use a technology based on pixels. A pixel is a combination of three sub-pixels (red, green and blue) that
produce a specific colour. There are millions of these sub-pixels on each LCD screen. Pixel faults on LCD screens can be
comprised of whole pixels or sub-pixels either going dark, staying permanently lit or flashing.
The ISO 13406-2 standard allows for a certain number of pixel faults based on the number of total pixels in the monitor (deter-
mined by the screen size). Packard Bell will replace an LCD monitor during the Warranty Period if it meets the following criteria:
Type 1: A full pixel is always visible on the screen, resulting in a white point.
Type 2: A full pixel does never illuminate at all, resulting in a dark point.
Type 3: One or two sub-pixels are always switched on or switched off, resulting in a pixel of one of the basic colours (red,
green, blue, cyan, magenta, yellow). Or a continuously blinking pixel occurs.
Faulty Cluster 1: Within a field of 5x5 pixels there are several malfunctions of Type 1 or Type 2.
Faulty Cluster 2: Within a field of 5x5 pixels there are several malfunctions of Type 3. Whenever this is reasonable and at
the sole discretion of Packard Bell or when this is mandatory by national consumer legislation of the
Country, Packard Bell may limit or extend the Warranty Period on the Product.
4. WARRANTY EXCLUSIONS
This Warranty does not apply when:
• defective accessories, consumable items and/or peripherals have not been delivered in the factory packaging of the
Product or have been purchased separately from the Product;
• problems are caused by hardware or software which have not been delivered in the factory packaging of the Product;
• the original identification marks have been altered or removed from the Product;
Size Number of pixels Type 1 Type 2 Type 3 Faulty Cluster 1 Faulty Cluster 2
Bright Dark Subpixel Cluster of
errors type 1 or
2 in 5X5 pixels
Cluster of
errors type 3
in 5X5 pixels
15" 1 024 x 768 786 432 2 2 4 1 2
17" 1 280 x 1 024 1 310 720 3 3 7 1 3
19" 1 280 x 1 024 1 310 720 3 3 7 1 3
3