Packard Bell CT500P Limitation of Liability, Warranty Upgrades, Service & Support Intervention

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•defects or failures are due to accident, neglect or misuse, failure of or defect in electrical power, external electrical cir- cuitry, unusual physical or electrical stress, air conditioning or environmental controls, the effects of weather influ- ences; the use of items not provided by Packard Bell;

•the Customer, any third party to Packard Bell or any third party to its authorised service provider has modified, adjusted, repaired, serviced or installed the Product;

•the use or installation of the Product is not in compliance with Packard Bell’s documentation;

•the Product defect is due to any reason which in Packard Bell’s sole discretion is not a result of a defect in material or workmanship;

•the Customer has not followed all procedures set out in this guide.

5.LIMITATION OF LIABILITY

This Warranty replaces all other warranties, whether express or implied, including but not limited to implied warranty of mer- chantability and fitness for a particular purpose with respect to the Product and its documentation. Packard Bell’s liability here- under is limited to the repair of the Product or the replacement thereof. In particular, Packard Bell shall not be liable to replace or repair the Product if the Warranty is not applicable due to the reasons set out in section 4. In any event, Packard Bell shall in no circumstances be liable for any other costs, charges, expenses, loss or damage of any nature whatsoever: direct or indirect, consequential or incidental, including but not limited to loss of business profits or any other commercial damages, loss of data, arising out of the use of the Product or of the Service & Support intervention.

Save with regard to death or personal injury caused by the negligence of Packard Bell, its employees or service provider, this limited liability represents Packard Bell’s entire liability with respect to the Product and with respect to goods or services sup- plied herein and Packard Bell shall have no other obligation, duty, or liability whatsoever in contract, tort (including liability for negligence) or otherwise to the Customer. However, this limitation of liability does not in any way affect or limit the Customer's statutory rights under the national legislation governing the sale of consumer goods in the Country.

Packard Bell shall not be liable for any failure or delay in performance due to any cause beyond its control. Such circumstances include, but are not limited to, interrupted telephone service, airport closures that interrupt parts delivery, acts of god, weather conditions, labour strikes, and the inability to contact you to confirm scheduling.

6.WARRANTY UPGRADES

Depending on the Country of purchase of the Product, it may be possible to purchase an Extended Warranty. Please con- tact the store where you purchased Your Product for more details. If you have purchased such an Extended Warranty, the general conditions applicable to this Extended Warranty will prevail over this Warranty.

7.HOW TO OBTAIN PACKARD BELL WARRANTY SERVICE AND SUPPORT

In the unlikely event of a Product incident, you should contact Service and Support in the Country using the “Contact Information” as set out below in section 11, and have the following information available:

•The serial number of the Product;

•The original proof of purchase of the Product;

•Details of any software or hardware modifications made to the Product;

•All non-Packard Bell hardware components are removed from the Product;

•Assure that the problem is not caused by third party hardware or software;

•Exact description of all failure messages;

•If contact is made by phone, you should be in front of your Product and this is turned on (if possible).

A Packard Bell technician will provide Service & Support to diagnose and if possible correct the defect over the telephone. If the failure cannot be resolved by telephone support, Packard Bell will repair the Product as per the applicable service level to the Product. A procedure will be agreed upon between you and the technician.

Packard Bell reserves the right to charge parts and labour if Packard Bell discovers no defect or problem in the Product or if Customer has not complied with one of the conditions set out in this section.

If the Customer requests Service & Support in another country than the Country and/or when the Warranty Period on the Product is finished, Service & Support will be invoiced to the Consumer.

8.SERVICE & SUPPORT INTERVENTION

If, to the sole opinion of the Packard Bell Service & Support technician, intervention is required, Packard Bell will, according to the technician’s decision, repair or replace the Product, PROVIDED THAT:

•You follow all procedures set out in this guide;

•You remove all non-Packard Bell hardware components. Each service level is limited to the Country of purchase of the Product. If you or an authorised representative are not at the agreed location at the time and date of the appointment, you may be charged for any subsequent visits. Packard Bell reserves the right to refuse to provide the service to any location at which, to Packard Bell’s sole opinion, the safety of Packard Bell’s technical representative or the ability to provide the Service & Support described herein would be jeopardised.

4 User’s Guide