Performing a hard reset | Palm 650 instruction

1.Press the Battery Door Release button and slide the battery door downward to remove it from your Treo.

2.While pressing and holding Up , use the tip of the stylus to gently press the reset button on the back of your Treo.

3.When the Palm Powered logo appears, release Up .

4.Delete the third-party application that you suspect is causing the problem.

5.Perform a soft reset. The wireless features of your phone are not available until you complete this step.

Performing a hard reset

A hard reset erases all information and third-party software on your Treo. Never perform a hard reset without first trying a soft reset and a system reset. You can restore previously synchronized information the next time you sync.

A hard reset can tell you whether a problem stems from your Treo or from an application installed on it. If you do not experience the problem after you perform a hard reset, the problem may be related to software you installed. See “Third-party applications” on page 187 for suggestions on diagnosing third-party software issues.

1.Press the Battery Door Release button and slide the battery door downward to remove it from your Treo.

2.While pressing and holding Power/End , use the tip of the stylus to gently press the reset button on the back of your Treo.

3.Continue pressing and holding Power/End . First the palmOne logo appears with a progress bar, and then the circular Palm Powered logo appears. When the

circular Palm Powered logo appears, release Power/End .

4.When the “Erase all data?” prompt appears, press Up to confirm the hard reset.

5.If a language selection screen appears, select the same language you selected for your desktop software.

Some third-party applications do not create a backup on your computer when you synchronize. If you perform a hard reset, you may lose data in these applications and you will need to reinstall the application after the hard reset. Please contact the developer to find out which data is backed up during synchronization.

Resetting your Treo :: 169

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Palm 650 manual Performing a hard reset

Contents

Using your Treo 650 smartphone Copyright Disclaimer and limitation of liability Contents First month managing applications When you’re ready customizing your Treo Requires service contract with Cingular Wireless WelcomeWelcome If you read nothing else Read this now getting started Getting started What you’ll need Treo smartphone overview Treo smartphone overviewHardware Documentation and software Treo 650 handset features Page Page Installing the battery Charging the battery Indicator lightCharging the battery Charging the battery Inserting the SIM card SIM card SIM tray Notches SIM slotInserting the SIM card Turning Treo on and off Turning Treo on and offTurning your phone on and off Waking up the screen Making your first call Making your first call Look here for your phone number Adjusting call volumeVolume button Side button What’s my number?Page First day learning the basics Learning the basics Scrolling through screens Moving around the Treo screen Highlighting items Selecting or activating items Accessing command buttons Selecting options in a pick list Selecting menu items Using the keyboard backlight Using the keyboard Entering lowercase and uppercase letters Entering other symbols and accented characters Symbols and accented characters Then press Alt Ï Î Opening applications Secondary application System requirements Setting up your computer USB sync cable HotSync button Setting up your computer Connecting your Treo to your computer Setting up your computer Synchronizing contacts and other information If you installed You use Battery life Maximizing battery lifeBattery life For a quick introduction Where to learn moreWhile using your Treo Where to learn more First week using phone, web, and messaging Using phone, web, and messaging Accessing the Phone application Phone overviewPhone overview Phone overview Phone overview Dialing by contact name Dialing using the onscreen Dial PadDialing calls Dialing with the keyboard Dialing from a web page or message Dialing with a favorite button Redialing a recently called number Receiving calls Receiving calls Voicemail notification Using voicemailSetting up voicemail Using voicemail Managing active calls Caller’s name and number Current duration of callManaging active calls Ending a call Saving phone numbers Returning to an active call from another application More ways to manage calls More ways to manage callsMaking a second call Answering a second call call waiting Forwarding all calls Making a conference call Forwarding calls under certain conditions Viewing minutes usage Barring calls Defining favorite buttons Defining favorite buttons Creating a speed dial favorite button Editing or deleting an existing favorite button Creating other types of favorite buttons Speaker Microphone Headset button Using a phone headset Headset specifications Connecting to devices with Bluetooth wireless technology Connecting to a headset with Bluetooth wireless technology Connecting to devices with Bluetooth wireless technology Creating trusted pairs Sending information over a Bluetooth wireless connection Receiving information over a Bluetooth wireless connection Sending an application over a Bluetooth wireless connection Transferring settings from an existing account Windows only Sending and receiving emailSending and receiving email Setting up an account on your computer Windows only Setting up an account on your phone Creating and sending messages Attaching Word, Excel, and PowerPoint files Attaching photos and videosAttaching ringtones Receiving and viewing messages Attaching other types of files Viewing attachments Replying to or forwarding messages Deleting selected messages from the Inbox Managing your messages Switching accounts Customizing your email settingsDeleting messages by date Selecting alert tones Scheduling Auto Sync Setting preferences for getting messages Working with Microsoft Exchange ActiveSync Attaching a signature to a message Working with the Xpress Mail mail service What is Xpress Mail?Xpress Mail Enterprise Edition Downloading the Xpress Mail application Xpress Mail Network Edition Xpress Mail Personal Edition Xpress Mail buttons and navigation Creating and sending a text message Messaging MPEG4 Creating and sending a multimedia message Messaging Receiving messages Viewing/playing a multimedia message Using links in messages Managing your messages Chatting with Messaging Customizing your Messaging settings Select OK Selecting alert tones Browsing the web Viewing a webBrowsing the web Saving a Creating a bookmark Viewing bookmarks or saved pages Editing or deleting a bookmark or savedArranging bookmarks and saved pages Downloading files from a web Using the History list Copying text from a webFinding text on a web Customizing your Web browser settings Browsing the web Taking photos and videos Taking a photoTaking photos and videos Recording a video Viewing a photo Viewing a videoViewing a slide show Copying photos and videos Sending a photo or video + indicates photo is in album Organizing photos and videosSaving a photo as wallpaper Deleting a photo or video Customizing your Camera settings Viewing photos and videos on your computer Page First two weeks using organizer features Using organizer features Managing contacts Adding a contactManaging contacts Viewing or changing contact information Deleting a contactDefining your business card Viewing your SIM Phonebook Calendar Displaying your calendarCreating an event Adding an alarm reminder to an event Selected dateSelected day Creating an untimed event Color-coding your scheduleType of time units Number of time units Scheduling a repeating event Editing or deleting an event This icon indicates a repeating event Customizing display options for your calendar Calendar Selecting alarm tones Tasks Adding a taskTasks Private Check this box to mark this task private Select OK Setting task priority, due date, and other details Checking off a task Organizing your tasksDeleting a task Customizing Tasks Memos MemosCreating a memo Deleting a memo Listening to music Transferring MP3 files from your computerListening to music Transferring music from a CD to your phone Save Tracks Listening to music on your Treo Creating a playlist Progress indicator Continuous play Random play Editing a playlist World Clock Setting your home cityWorld Clock Home city Setting an alarm Selecting remote citiesAdding cities Calculator Switching between Basic and Advanced Calculator ModesSelecting functions in Advanced Calculator Mode Calculator Calculator Looking up contacts and other information Looking up contactsLooking up contacts and other information Using Find Beaming information Beaming a recordBeaming information Beaming an application Receiving beamed information Page First month managing applications Managing applications Installing applications Installing applications from the InternetInstalling applications Installing applications from a Windows computer Installing applications from a Mac computerGetting help with third-party applications Removing applications Removing applications Viewing application info Viewing application info Using expansion cards Using expansion cardsInserting and removing expansion cards Notch Copying applications to an expansion card Opening applications on an expansion card Viewing expansion card information Renaming an expansion cardFormatting an expansion card Page Customizing your Treo When you’re ready customizing your Treo Phone settings Phone settingsSelecting ringtones Selecting Alert Volume and Vibrate settings Adjusting call or music volumeAdjusting ringer volume Assigning a caller ID photo Selecting wallpaper for the Phone application Assigning a caller ID ringtone System sound settings System sound settingsSetting the ringer switch Setting system volume levels Small font Small bold font Large font Large bold font Adjusting the brightnessDisplay and appearance Changing the screen font Changing the system color scheme Aligning the screen Displaying applications by category Applications settingsApplications settings Arranging applications by category Button settings Button settingsSetting Buttons Preferences Setting default applications Date and time settings Setting the date and timeDate and time settings Setting date and time formats Power Preferences Power Preferences Using Keyguard Locking your phone and infoLocking your phone and info Using Phone Lock Using Auto-Keyguard and touchscreen lockout Using system password lock Working with private entries Setting Owner Preferences Hiding or masking all private records Viewing all private recordsViewing private entries in a specific application Security and Palm Desktop software Windows Connecting to a virtual private network Locking your phone and info If something happens help Help Upgrading from another Palm Powered device Pressing Option , and then pressing Shift/Find Upgrading from another Palm Powered device Trouble installing the desktop software? Resetting your Treo Resetting your TreoPerforming a soft reset Performing a system reset Performing a hard reset Replacing the battery Screen Screen appears blankScreen Treo won’t connect to the mobile network Signal strength is weakTreo hangs up when I hold it to my ear Network connection Treo won’t connect to the Internet Can’t tell if data services are available Can’t send or receive text or multimedia messages Network connection Synchronization HotSync Palm Desktop does not respond to HotSync attemptSynchronization HotSync Synchronization starts but stops without finishing Synchronization HotSync My appointments show up in the wrong time slot after I sync Have duplicate entries in Microsoft Outlook after I sync Synchronization HotSync Have problems sending and receiving email Have problems using my account Auto Sync is not working Have problems sending email My vCard or vCal email attachment isn’t forwarding correctly Page Secure site refuses to permit a transaction Can’t access aWeb An image or map displays too small on the Treo screen Camera Camera preview image looks strangeCamera Third-party applications Getting more helpThird-party applications Error messages Making room on your Treo Making room on your Treo Is your voice too quiet on the other end? Voice qualityIs the other person hearing an echo? Are you hearing your own voice echo? Glossary GlossaryPage USA FCC FCC FCC Hands-Free Capability Index Index Index Index Index Index Index 203 Specifications 204