Problem

Check points

Mosaic-like noise

≥ If the Recording Mode is set to [1920k1080/60p], mosaic-like

appears and movement

noise may appear on the screen, and movement may not seem

is jagged when viewing

smooth.

 

 

the live view screen.

 

 

 

 

 

 

A motion picture file is

≥ Recording in [Slow motion mode] (l 24) will create a motion picture

created that is longer

file that is longer than the recording time. For example, the playback

than the recording time.

time of a motion picture recorded in [640k360/240fps] (1/8 slow-

 

motion) will be 8-times longer than the actual recording time.

 

 

 

This unit does not

≥ When this unit is recording a movie, Image App cannot change to

change to playback

playback mode.

 

 

mode.

 

 

 

 

 

 

Files cannot be played

≥ If a high-quality motion picture is copied to a smartphone, it may

back.

not be able to be played back on the smartphone. (l 24)

 

 

 

 

Power of this unit does

≥ The power of this unit can be turned OFF by tapping

 

#

 

not turn OFF, even after

[Camera function] # [Camera power off] from the Image

App

closing Image App.

screen.

 

 

 

 

 

The Image App screen

≥ Image App changes to changes to recording mode if pressing the

suddenly changes to

recording start/stop button or photoshot button on this unit while

recording mode.

Image App is in playback mode.

 

 

 

 

 

 

When the USB cable is

≥ To disconnect the USB cable safely, double-click the

icon in the

disconnected, an error

task tray and follow the instructions on the screen. (Windows)

message will appear on

 

 

 

the PC.

 

 

 

 

 

 

When connected by the

≥ If the power of this unit is OFF, this unit starts charging when it is

USB cable, this unit is

connected to a PC.

 

 

not detected by the PC.

≥ After re-inserting the microSD card into this unit, reconnect the

 

supplied USB cable.

 

 

 

≥ Select another USB terminal on the PC.

 

 

 

≥ Check the operating environment. (l 45, 46, 50)

 

 

 

≥ Connect the supplied USB cable again after restarting the PC and

 

turning on this unit again.

 

 

 

 

 

Cannot see the PDF

≥ You will need Adobe Acrobat Reader 5.0 or later or Adobe

operating instructions

Reader 7.0 or later to read the PDF operating instructions for

for HD Writer WE 1.0.

HD Writer WE 1.0.

 

 

 

 

 

It cannot connect to the

≥ Check how to connect to the access point and how to set the

access point or

security settings.

 

 

smartphone.

≥ If it takes time to complete the connection, the Wi-Fi connection will

Radio waves get

be aborted. Reset the connection settings. (l 41)

 

 

≥ Make sure the SSID and password have been correctly input.

disconnected.

(l 44)

 

 

 

 

 

 

≥ When the radio waves are interrupted, the condition may improve

 

by moving the location or changing the angle of the access point.

 

≥ Is any device, such as microwave oven, cordless phone, etc., that

 

uses 2.4 GHz frequency operated nearby? Radio waves may get

 

interrupted when used simultaneously. Use them sufficiently away

 

from the device.

 

 

 

 

 

 

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Panasonic HX-A100 Problem Check points Mosaic-like noise, Appears and movement, Is jagged when viewing, This unit does not