Useful Information
Helpline Tel. No.: U.K. 0844 844 3898 219
TroubleshootingIf problems occur while operating the handset and the base unit, you can refer to the check
list below. For up-to-date support information, visit http://www.panasonic.co.uk. Please
refer to it along with this guide for troubleshooting.
Base Unit:
Top Menu:
Problem Cause/Solution
I do not know the base
unit IP address.
LWhen the UPnP function is ON, access the base unit by
clicking on the KX-WPA102 icon shown in:
My Network Places folder in the Start menu (for
Windows XP);
or Network folder in the Start menu (for Windows Vista).
Refer to page 212.
LThe handset shows the IP address assigned to the
base unit (page 110).
LWhen the Internet connection mode is DHCP, Static or
PPPoE, confirm the base unit’s IP address using
Windows command.
1Click [Start]. i [All Programs] i
[Accessories] i [Command Prompt].
LCommand Prompt window is displayed.
2Enter “ipconfig /all”.
Default Gateway stands for the base unit’s IP
address.
LWhen the Internet connection mode is AP
(Bridge), switch the Mode selector to “HOTEL” and
restart the base unit. You can confirm the base
unit’s IP address using Windows command as
above.
I forget my user name
and/or password for the
Top Menu.
LPress and hold the “FACTORY DEFAULT RESET”
button on the bottom of the base unit with a pointed
object until all the Indicators go out. The settings are
reset to default (page 204).
The Update Firmware
page is displayed.
LThe base unit firmware may be defective and requires
an update firmware (page 202).
WP1050E.book Page 219 Thursday, March 29, 2007 11:31 AM