Troubleshooting | Panasonic KW-WP1050E guide

Useful Information

Troubleshooting

If problems occur while operating the handset and the base unit, you can refer to the check list below. For up-to-date support information, visit http://www.panasonic.co.uk. Please refer to it along with this guide for troubleshooting.

Base Unit:

Top Menu:

Problem	Cause/Solution
I do not know the base	L When the UPnP function is ON, access the base unit by
unit IP address.	clicking on the KX-WPA102 icon shown in:
	My Network Places folder in the Start menu (for
	Windows XP);
	or Network folder in the Start menu (for Windows Vista).
	Refer to page 212.
	L The handset shows the IP address assigned to the
	base unit (page 110).
	L When the Internet connection mode is DHCP, Static or
	PPPoE, confirm the base unit’s IP address using
	Windows command.
	1 Click [Start]. i[All Programs] i
	[Accessories] i[Command Prompt].
	L Command Prompt window is displayed.
	2 Enter “ipconfig /all”.
	Default Gateway stands for the base unit’s IP
	address.
	L When the Internet connection mode is AP
	(Bridge), switch the Mode selector to “HOTEL” and
	restart the base unit. You can confirm the base
	unit’s IP address using Windows command as
	above.

I forget my user name	L Press and hold the “FACTORY DEFAULT RESET”
and/or password for the	button on the bottom of the base unit with a pointed
Top Menu.	object until all the Indicators go out. The settings are
	reset to default (page 204).

The Update Firmware	L The base unit firmware may be defective and requires
page is displayed.	an update firmware (page 202).


Helpline Tel. No.: U.K. 0844 844 3898		219

Image 219

Panasonic KW-WP1050E operating instructions Troubleshooting, Top Menu Problem Cause/Solution

Contents

This product is designed for use in the following countries Wi-Fi Phone for SkypeTM Introduction Managing History Index Hands free speakerphone Feature highlightsWi-Fi Phone for Use with Skype*1 Wireless Travel Router Base Unit Skype System What is Skype?How do the units work? Telephone Landline Trademarks SkypeOutSkypeIn Skype Voicemail Important safety instructions Battery Installation If you have any problems For United Kingdom Before use How to replace the fuse Security cautions User Name and Password Protection Introduction Countries permitted to use this product Open Source Software Routine care For best performanceBase unit location/avoiding noise Environment Obstacles during Wireless Connection Included accessories Accessory information Packing the accessories Additional/replacement accessories Model No DescriptionChanging the AC mains lead while travelling Base unit Wireless travel router ControlsFront view Rear view Charge/Ringer indicator HandsetReceiver # / Line feed key*1 Base unit Key Name To turn on/off the handsetKey functions Keypad lock MUTE/CLEAR Contacts Indicator Status Type Colour Pattern Base unit status indicators Introduction Contacts iSelect Symbols used for operationsSending voicemail messages Add contact Screen shots used for operations For Handset System requirementsFor your computer For Base unit A hotel room At home Setup flow Installing the base unit Internet While you are in a hotel room Getting Started AP Bridge mode Router modeWhile you are at home To LAN port Switch the Mode selector to Home Computer Router mode With a Modem only Getting Started Getting Started Creating a new Internet connection profile Initialization Setup flow If Initialization Setup window is not displayed Initialization Setup Setting Description User Name PasswordRetype Getting Started Getting Started Static When the Mode selector is set to HomeSetting Description Settings in step When the Mode selector is set to Hotel Getting Started Getting Started Click Restart Getting Started Setting Description DNS Server Configuring the Internet connection settings Domain Name Setting Description Host Name Setting Description IP Address Default GatewaySubnet Mask Service Name Domain name 1 255 characters in this data field Setting Description Connection Mode Default Gateway For AP-StaticIP Address For AP-Static Connection Problem Solution Troubleshooting for installation IP address or http//kxwpa.webpage Initialization Setup Problem Solution Internet access Problem Solution Battery installation/replacement Setting up the handset Battery charge Panasonic battery performance Operation Operating time Battery level Status Not charging Charging Text entry screen Text entry Basic operation Text entry Screen Symbol tableCharacter table Phone Starting up for the first time Turning on the handset Signing in to Skype Starting up for the second time Create new account iSelect Creating a new account Idle screen Handset displays Icon Meaning Handset status icons Icon Your status Skype online statusDisplay backlight Skype online status in the Idle screen Main menu Settings Idle mode option screen Setting the time and date Contact list Using your contact list Managing Contacts Icon Status Skype status icons in contact list Adding Skype contacts Adding contacts Adding SkypeOut numbers Phone number iSelectSave Searching for Skype contacts Removing contacts See Unblocking contacts onRemove only Contact list options Viewing a contact profile Blocking contacts Blocking contactsUnblocking contacts Options Call iSelect Making a call using the contact listMaking calls Making a call from the contact’s profile Country code + area code + local phone number Making a call using HistoryMaking a direct regular phone call SkypeOut History iSelect Making a direct Skype-to-Skype call Answering calls Adjusting the ringer volumeSettings iSelect Ring volume iSelect Conference Rejecting the call Useful features during a call To reject 2nd call To answer 2nd call Yes iSelect Setting the call divert destinationDiverting calls Diverting to other numbers To play your welcome message Setting your welcome messageSettings iSelect Call divert iSelect Voicemail iSelect Diverting to voicemail box Select iOptions iMy greeting iSelect To record a new welcome messageOptions Record new iSelect Skype Voicemail Listening to voicemail messageHistory iSelect Voicemails iSelect Send voicemail iSelect Missed calls, incoming calls, outgoing calls History Voicemails Play*1Details*1 Authorization requests Decline Accept New missed calls notification Notification screen New voicemails notification New authorization requests notification Contact list full notification New available software notification 105 Change status iSelect Setting your profilePersonal Skype online status and profile Changing your status Sign out iSelect Signing out of SkypeDetails shown to all Private details Personal Skype settings Changing your passwordSettings iSelect General iSelect Change password iSelect Privacy settings View wireless network status Wireless network connection Connect to a wireless network Find wireless networks For WPA-PSKTKIP or WPA2-PSKAES security network For WEP security network Back To connect to a wireless network that is not found in rangeAdd manually iSelect Network security iSelect 114 Preferred networks list Wireless network settingsSettings iSelect Network iSelect Preferred networks iSelect Networks in range Select TCP Iphome or TCP Iphotel Advanced setting Select Advanced setting iSelectNetwork name Network security Connection type iSelect iDHCP WPA-PSKTKIP or WPA2-PSKAESiSelect To add a network to preferred networks list Advanced settingAuthentication Ssid broadcast Auto-connect to open networks list Auto-connectiSelect Auto sign General settingsChange password Settings iSelect General iSelect Software updates iSelect Http//panasonic.co.jp/pcc/cs/en/telecom/wi-fi/firmlink.htm To update the Panasonic firmware 123 Computer Click Update 125 Reset Tones Brightness Phone settingsSettings iSelect Phone settings iSelect Brightness iSelect Register the handset Handset Information Settings iSelect Information iSelect Advanced settings Software updateNetwork proxy User name Password Recovering the handset 133 Viewing the service information Service information Locating the handset Base unitHandset Registering the handset Setting the base unit from Top Menu Menu items Creating a new Internet connection profile Network Connection Modifying the existing network connection profile 141 Modifying the wireless information Renewal interval Setting Description WPA-PSK/WPA2-PSK Settings Network KeyData Encryption Session-Key Updating the firmware Base Unit 145 Tab Advanced Setup Menu Sub menuTab Menu Sub menu1 Sub menu2 148 149 Basic settings Internet ConnectionClick the Basic tab, then click Internet Connection 151 Click Delete MAC Address Clone Setting Description MAC Address Clone Original MAC AddressCloned MAC Address Advanced settings LAN/DHCP ServerClick the Advanced tab, then click LAN/DHCP Server Number Dhcp ServerStarting IP Address Static Dhcp IP Address Reservation Setting Description MAC Address Click Restart Port Forwarding Click the Advanced tab, then click Port Forwarding Protocol Status/PortForwarding Forwarding IP DMZ Select whether to enable or disable the DMZ feature UPnP Easy Security Packets with Setting Description TransmissionNot work well, select Enable Except Ident Packets Reception Click the Advanced tab, then click Packet Filtering Packet Filtering 166 Direction Status/PacketFiltering Action Log Output SettingDescription Routing Gateway Setting Description StatusDestination Network/Mask Wireless Basic Wireless 172 Click the Wireless tab, then click Wireless Security Wireless Security 174 To enable or disable MAC address filtering feature Click the Wireless tab, then click MAC Address FilteringMAC Address Filtering Click the Wireless tab, and then click MAC Address Filtering To configure MAC address filtering entry 177 Status ARP Table WAN Interface StatusLAN Interface Status Routing Table Dhcp Lease Table Dhcp Server Status UPnP Port Mapping Table Bssid Wireless Status Handset Status Version Information Maintenance Password Click Restart Click the Maintenance tab, then click Update Firmware Update Firmware 188 Reset to Factory Default Click the Maintenance tab, then click Save Settings Save Settings Click the Maintenance tab, then click Load Settings Load Settings Restart Packet Filtering Log Click the Maintenance tab, then click Packet Filtering Log UPnP Port Mapping Log Click the Maintenance tab, then click UPnP Port Mapping Log Connection Log Click the Maintenance tab, then click Connection Log Help Support Support Link 198 199 Static IP Address 201 On the base unit On your computer Mode selector Reset button Default settingsInternet Connection Mode Advanced Setup Wireless Connection Settings Select Internet Protocol TCP/IP, then click Properties Setting your computerObtaining an IP address automatically on your computer Click Start, then click Control Panel Select Obtain an IP address automatically Setting the static IP address on your computer 208 209 Changing the proxy server settings on Web browser 211 Using your computer on a wireless LAN Setting UPnP to display the shortcut 213 Headset optional Additional accessories Error messages Phone serviced This feature canNetwork Please try again Later This feature is not Hardware Error This device can Battery errorPress OK to power Off your device Occurred Greeting message Battery levelUpdate process Device must be Updated before it Troubleshooting Top Menu Problem Cause/SolutionClick Start. iAll Programs Accessories iCommand Prompt Problem Cause/Solution XXX.XXX.XXX.XXX Computer communication Problem Cause/Solution Base unit Indicators Problem Cause/Solution Battery charge Problem Cause/Solution Network connection Problem Cause/SolutionContact list Problem Cause/Solution Making/Answering calls Problem Cause/Solution Sign in to Skype Problem Cause/Solution Handset Indicator Problem Cause/Solution Handset locator Problem Cause/Solution Updating Firmware Handset Problem Cause/Solution Contact Important Safety InformationFor European Union EU Declaration of Conformity For business users in the European Union Household waste FCC RF Exposure Warning FCC and other information FCC Warning Responsible party RF Exposure Warning Industry Canada IC and other information Entretien de routine Règles d’Industrie Canada et autres renseignementsAvis Conditions ambiantes 233 Feature SpecificationsBase unit Router feature AP Bridge feature Other feature Wireless feature Network feature Handset Skype feature 237 Index 239 Sales and support information Customer Care CentreCopyright