Operations
Fax – sending
I cannot send documents.
●The telephone line cord is connected to the “EXT” jack on the unit. Connect to the “LINE” jack (p. 16)
●The other party’s fax machine is busy or has run out of recording paper. Try again.
●The other party’s machine is not a facsimile. Check with the other party.
●The other party’s fax machine rings too many times. Send the fax manually (p. 30).
The other party complains that letters on their received document are distorted or not clear.
●If your line has special telephone services such as call waiting, the service may have been activated during fax transmission.
Connect the unit to a line that does not have these services.
●The extension telephone on the same line is off the hook. Hang up the extension telephone and try again.
●Try copying the document. If the copied image is clear, there may be something wrong with the other party’s machine.
The other party complains that dirty patterns or black lines appear on their received document.
●The glass or rollers are dirty. Clean them (p. 81).
I cannot send a fax overseas.
●Use the overseas transmission mode of feature #23 (p. 64).
●Add two pauses at the end of the telephone number or dial manually.
Fax – receiving
I cannot receive documents.
●The telephone line cord is connected to the “EXT” jack on the unit. Connect to the “LINE” jack (p. 16)
●When you have a single telephone line and subscribe to a telephone company’s voice mail service, you must also subscribe to the Distinctive Ring Service (p. 46).
I cannot receive documents automatically.
●The receiving mode is set to TEL mode. Set the receiving mode:
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(continued)
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●The time taken to answer the call is too long. Decrease the number of rings: feature #06 (p. 62), #30 (p. 65) and #78 (p. 71).
●The greeting message is too long. Shorten the message (p. 50)
The display shows the following, but faxes are not received.
CONNECTING.....
●The incoming call is not a fax. Change the receive mode:
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A blank sheet is ejected.
●If a blank sheet is ejected after the received document is printed out, the receiving reduction rate is not programmed correctly. Program the proper rate in feature #36 (p. 65).
●The other party placed the document in their fax machine the wrong way. Check with the other party.
A white line or a dirty pattern appears on your recording paper.
●The glass or rollers are dirty. Clean them (p. 81).
The printing quality is poor.
●The other party sent a faint document. Ask them to send a clearer copy of the document.
●The thermal head is dirty. Clean it (p. 81).
●Some paper has instructions recommending which side to print on. Try turning the paper over.
●You may have used paper with a cotton and/or fibre content that is over 20%, such as letterhead or resume paper.
The other party complains that they cannot send a document.
●The memory is full of received documents due to a lack of recording paper or a recording paper jam. Install paper (p. 15) or clear the jammed paper (p. 79).
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