ProblemCause and Remedy | Panasonic KX-TC1871NZB, KX-TC1871ALB

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ProblemCause and Remedy

The unit does not display the ³You do not subscribe to a Caller ID service.

caller’s phone number. ³Other telephone equipment may be interfering with your phone. Disconnect it and try again.

³Other electrical appliances connected to the same outlet may be interfering with the Caller ID information.

³Telephone line noise may be affecting the Caller ID information.

³Some PABX units do not support Caller Display.

The handset display goes to ³Do not pause for over 60 seconds while

the standby mode while	searching.
viewing the Caller List.	³(DIGITAL\SP-PHONE) was pressed.
When a second call is	³The line mode selection is incorrect.
received during a	See page 18.
conversation, the unit does	³Your Caller ID service provider does not
not display the new caller’s	support this feature.
phone number.

(LOCATOR/INTERCOM) does ³The handset is too far from the base unit.

not function.	³The handset is engaged in an outside
	call or is viewing the Caller List/directory
	list. Wait until the IN USE/CHARGE
	indicator light goes out.

You cannot redial by	³If the last number dialled was more than
pressing (REDIAL/PAUSE) or	32 digits long, the number will not be
(REDIAL).	redialled correctly.
	³Access numbers entered after pressing
	(TONE) will not be included when
	redialling.
You cannot have a	³When the optional headset is connected
conversation using	(p. 17), you must use the headset to
the handset.	talk with the caller. To have a normal
	cordless phone conversation,
	disconnect the headset.

You cannot have a	³Make sure that the optional headset is
conversation using	connected properly (p. 17).
the headset.

Useful Information

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Panasonic KX-TC1871NZB, KX-TC1871ALB operating instructions ProblemCause and Remedy

Contents

KX-TC1871NZB Charge the battery for about 6 hours before initial use Accessories included Before Initial UseFor your future reference Battery Charge For Best PerformanceBase Unit Location/Noise Contents Remote Operation with the Handset How to Use the Pause Button Recall Button p Volume , Buttons Ringer Button pLocation of Controls Base unit MIC Microphone p , 32 23, 38 Handset Location of Controls 0222333444 1120A JAN.12 a3 Ann 0266667777 Waiting DisplaysCommon prompts for the handset and the base unit No items stored Recharge battery New calls 43 1=Directory DisplaysHandset only Preparation Base unit only Answering SUN 1200AM 5 new calls Message full Connections Settings Fully charged Medium Low ﬂashing Needs to be recharged Installing the Battery in the HandsetBattery strength Display prompt Battery strength Recharge Standby ModeSettings Battery information To attach the belt clip To remove the belt clip Using the Belt ClipUsing the Optional Headset Connecting the optional headset to the handset Make sure the unit is in the standby mode Selecting the Line Mode Programmable Functions ProgramDuring programming Programmable Functions Setting the Auto Talk FeatureRinger volume 1Program 43 1=Yes Points to Talk switching To turn the ringer ON, press Ü or Ý in step Make sure the unit is in the standby mode ³To select High preset or LOWWith the base unit Preparing the Answering System Ò Greeting MessageTo record a greeting message To erase the recorded greeting message Flash Memory Message BackupPreparing the Answering System Greeting message sample To store a pager number, press # Unit must be in the standby mode before programmingProgramming Summary for the Answering System To select the caller’s recording time , press ¢=AM/PM #=Day Day and Time Adjustment For Caller ID service users p To check the day/timeRepeat steps 1 to 6 on Recording time 3min Selecting the Caller’s Recording Time Press Base unit display Selecting the Number of RingsToll saver Points to TAD program To redial the last number dialled on the handset Making CallsWith the Handset If noise interferes with the conversation Backlit LCD display To select the receiver volumeTo dial after conﬁrming the entered number To redial after conﬁrming the last number dialled With the Base Unit Digital Duplex Speakerphone Making calls To put a call on hold To adjust the speaker volume 8 levels while talkingHands-free Digital Speakerphone To redial the last number dialled on the base unit Useful information Simultaneous Keypad Dialling Lift the handset off the base unit and press Answering CallsWith the Base Unit Auto Talk 0244448888 Caller ID ServiceHow caller information is displayed when a call is received Private name display Press Ý or Ü to turn the display on To check the number of new callsHandset display While the handset is off the base unit To check who has called, follow the steps below Using the Caller ListViewing the Caller List With the handset 0355566677 1120A JAN.12 a3 Calling Back from the Caller ListDisplay meaning Press Ý or Ü repeatedly to ﬁnd the desired caller Press FWD/EDIT ß Edit key to select a pattern Using the Caller ListEditing the Caller’s Phone Number Unit can edit a phone number into one of 3 patterns Cordless Telephone To call back, press DIGITAL\SP-PHONEp Press CALLER\ID to enter the CallerList Press GREETING/EDIT to select a pattern Storing Caller List Information in the Directory Edit 1Save directory 43 1=Yes Enter name 21 4=Next21 4=Next Cindy Turner =Save Using the Caller List Erasing Caller List Information 0246813579 1220A JAN.12 √Clear To erase all entries in the Caller List One-Touch Dialler Storing a Phone Number in the Direct ButtonPress Ý Next key Dialling the Stored Number in the Direct Button One-Touch DiallerTalk 1234567890123456 00-00-00 Storing Names and Numbers Directory Using the Directory Enter name 21 4=Next Tom Jones Enter phone no 0398765432 Using the Directory1Save directory Calling pager 43 1=Yes Directory= 20 items Press Ý Next key Enter a phone number, up to 22 digits Cordless Telephone Steps for Entering Names and Symbols If you make a mistake while entering a nameNumber of times key is pressed Keys For example, to enter Tom Jones Press Ý or Ü repeatedly until the desired item is displayed Finding Items in the DirectoryEnter the directory list Press Ý or Ü Displayed Press Directory to enterDirectory list Repeatedly until the desired item is Dialling from the Directory Index tableKeys Index Editing an Item in the Directory Press SKIP/FF Yes key or Erasing an Item from the Directoryﬁnd the directory item you Want to erase p Intercom Paging the base unit from the handsetPaging the handset from the base unit Handset locator From the base unit to the handset Transferring a Call Using the IntercomIntercom From the handset to the base unit Automatic Security Code Setting Special Features For Call Waiting Service Users in New Zealand How to Use the Pause ButtonSpecial Features For Analog PBX Line/Long Distance Service Users Selecting the recall time Recall Button Recall time 100ms Press ANSWER\ON to turn on the answering system Setting the Unit to Answer CallsAutomatic Answering Operation Monitoring incoming calls Press and hold NEW\MESSAGE until playback starts Listening to MessagesListening to only new messages Listening to all recorded messages During playback Listening to Messages From the Handset Erasing Messages Erasing a speciﬁc messageErasing all messages Make sure that the unit is in the standby mode Pager CallStoring a Pager Number Access code, if required by your pager company, and press Press #Enter pager no Repeat steps 1 through 6 on page 71. Û INTERCOM/CLEAR Û Pager CallTo conﬁrm the stored pager number To erase the stored pager number Setting the Unit to Call a Pager PressTo turn off the pager call mode, repeat steps 1 through Summary of remote operation Remote Operation from a Touch Tone Phone Setting the Remote Code To check the remote codeNumber Voice Menu Remote Operation from a Touch Tone PhoneShaded boxes are voice prompts Erasing All Messages All Message PlaybackNew Message Playback Recording a Memo Message Direct Remote Operation Direct commands Skipping the greeting message Turning on the answering system To end remote operation, press RECALL/PLAYBACK Enter the desired direct commands pRemote Operation with the Handset Voice menu Turn on or off Command within 15 seconds, or³Each time you press 3, the mode will Voice menu will start p Wall mounting adaptor, then Wall MountingWall Template Tuck the telephone line cord inside Handset holder as shown To charge the batteryTo remove the handset holder Place the handset on Battery Replacement Adding Another Phone Cordless Telephone Problem Cause and Remedy Before Requesting HelpClearer channel ProblemCause and Remedy ³Memory is full. Erase some, or all, Answering System Problem Cause and RemedyBefore Requesting Help Message full is General Problem Cause and Remedy Problem Cause and Remedy For New Zealand Customers May have been pressed when youRecharge battery is Picked up the handset. Press Placement Safety InstructionsSafety Installations Environment Medical Safety Instructions For New Zealand Users Only Installation Important Information For Australia onlyInstructions to customer Service difficulties PQQX12877ZA FF0900HK0 D 62, 4-chome, Minoshima, Hakata-ku, Fukuoka 812-8531, Japan