Call Center, Log-in/Log-out, Wrap-up | Panasonic KX-TDA50 manual

1.8 Call Center

1.8Call Center

1.8.1Log-in/Log-out, Wrap-up

You can control your status in an incoming call distribution group. When in the Log-out mode, incoming calls to the group will not ring at your extension. When you return, calls will again ring at your extension. (Default: Log-in)

Even if your extension is logged-in, you can have a specified time period (wrap-up time) when you will not receive calls after completing a previous call. This time can be used for you to write a report and so on. You can also manually select "Not Ready" mode to temporarily leave a distribution group.

Talk.

Ready

Wrap-up

Log-out

Log-in

Not Ready

To set Log-in/Log-out

PT/SLT/PS	ICD Group: Incoming Call Distribution Group
		7	3	6	0	Log-out
		7	3	6	OR
					OR
					1	Log-in
Off-hook.		Enter	736.		Enter 0 or 1.
ICD Group		Specified
extension no.		Specified
extension no.
	OR				C.Tone
					C.Tone
		All
Enter ICD Group					On-hook.
extension number or .

User Manual

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Image 85

Panasonic KX-TDA50 user manual Call Center, Log-in/Log-out, Wrap-up, To set Log-in/Log-out

Contents

Model No. KX-TDA50 Hybrid IP-PBX Wireless System This Manual Important Information Important Safety Instructions Savethese Instructions Product service When you ship the product For your future reference Ringer Equivalence Number REN Notification to the Telephone CompanyIncidence of Harm to the Telephone Lines Trouble with this equipment Combined Use with Alarm Equipment For Cell Station Table of Contents 110 Display Proprietary Telephone 100Personal Programming 116 131Page Section Operation Before Operating the Telephones Feature NumbersBefore Operating the Telephones What Kind of Telephone Can Be Used? Tone Using a Navigator Key/Jog Dial/Volume KeyDisplay Examples Icon Descriptions Fixed Buttons When You Use a Panasonic Proprietary Telephone Buttons Feature Programmable Feature PFCustomized Buttons Buttons Feature Buttons Feature Calling Another Extension How to Follow the Steps Connection Example This diagram shows you a connection example Basic Calling Making CallsCalling Another Extension Intercom Call CO Line Group Access Automatic Line AccessCalling an Outside Party To select the specified CO line To call TIE Line Access Account Code Entry Easy Dialing Personal Speed Dialing One-touch DialingTo store a phone number Hot Line System Speed DialingTo dial Quick Dialing To set/cancel Redial When the Dialed Line is Busy or There is No AnswerLast Number Redial Automatic Callback Busy To set for both extension and CO line Automatic Callback Busy CancelTo answer the callback ringing from an idle extension To answer the callback ringing from an idle CO line Message Waiting Call WaitingFor a caller To leave a message waiting indication To call back To leave/cancel a message waiting indicationTo clear message waiting indications left on your extension To join Executive Busy Override DND Override Call MonitorFor the joined extension To talk to each party alternately To monitor Alternate Calling-Ring/Voice Remote COS AccessCalling without Restrictions To change the method PIN Personal Identification Number To call Verified Code Entry Calling through Disa Direct Inward System Access DisaTo call an extension To retry To call an outside party From another extension Remote Setting Through Disa Answering Calls Receiving CallsHands-free Answerback Off Idle Call Pickup Call PickupOn Set ANSWER/RELEASE Button Trunk Answer From Any Station TafasCall Pickup Deny Through an external speaker To transfer a call To answerTo talk to a waiting caller To end a conversation Call Transfer During a ConversationTransferring to an Extension on the PBX To transfer To transfer with one-touch One-touch Transfer Transferring to an Outside Party Using the PBX Service Call Hold Call HoldCall Hold Call Hold Retrieve Hold Mode Change PT onlyFlashing green slowly Your held call To set Call Park Call Park Retrieve Call Splitting To leave the conversation and then let the two parties talk Answering Call Waiting in the PBX Call Waiting To hold the current call and then talk to the new party To hold the second call and then talk to the original party Answering Call Waiting from the Telephone Company Multiple Party ConversationTo return to the original party, repeat the operation Conference To talk alternately on three-party conversation To add four or more parties to a conference To leave a conference Unattended ConferenceTo return while others are talking To complete a conversation Leaving 3 Parties Conference Privacy Release Mute Flashing red Mute Off-hook Monitor To use the handset during a conversation using the headset To talk using the headsetHeadset Operation Hands-free operation Press red Headset Call Forwarding Absence SettingsCall Forwarding FWD Your Extension no.C.Tone Enter your extension number To set from another extension Flashing red slowly FWD mode To set the timer for No Answer and Busy/No AnswerTime When in the FWD/DND Setting Mode When in the FWD/DND Cycle Switch ModeAbsent Message Message no Message Example Extension Lock To cancel To unlock To lock Paging PagingGroup Paging Paging and then Transferring a Call Paging Deny Answering/Denying a Paging Announcement Timed Reminder Extension SettingsTo stop or answer the ringback To confirm Do Not Disturb DND Call Waiting/Off-hook Call Announcement OHCA/ Whisper Ohca Flashing red slowly FWD mode Red on DND modeCall Waiting Tone To set/cancel for outside calls To set/cancel for intercom callsConnected Line Identification Restriction Colr To show/prevent Executive Busy Override Deny Calling Line Identification Restriction Clir To select and set/cancel Time ServiceBackground Music BGM Data Line Security Flashing Red Holiday mode Green on Lunch mode Flashing Green Break modeParalleled Telephone Extension Feature Clear Wireless XDP Parallel Mode BGM Log-in/Log-out, Wrap-up Call CenterTo set Log-in/Log-out PT/PS To enter/leave the Not Ready mode Incoming Call Distribution Group Monitor Flashing red Wrap-up mode To clear Call Log History Monitoring the Status of Waiting CallsQueuing Monitor Call Log History Manual Queue Redirection To change the Log-in /Log-out mode To forward the waiting call Doorphone/Door Opener User-supplied EquipmentDoorphone Call Host PBX External Feature Access EFADoor Open From a specified extension Call Forwarding to Voice Mail Voice Mail Integration Voice Processing System To transfer a call to a mailbox To forward your calls to your mailboxTo listen to messages Live Call Screening LCS To cancel Live Call ScreeningBefore operating To set Live Call Screening Flashing green slowly Monitoring Operation Flowchart To record into your mailbox Two-way RecordTo record into another mailbox Two-way Transfer Customizing Your Phone Walking Extension Walking Extension Call Log Display Proprietary TelephoneIncoming Call Log To confirm the log information with the Call Log button To clear the log information To confirm the log information with the Navigator key Customizing Your Phone To call with the Redial button Outgoing Call LogTo store the caller’s information in personal speed dialing Calling with the Directory DirectoriesStoring Names and Numbers To select and call Entering Characters Standard mode Option mode To access Feature Access menu and select the feature System Feature AccessFeatures Refer to Display Proprietary Telephone Section Manager Operation Time Service Mode Control Control FeaturesChanging the Settings of Other Extensions Extension Control Dial Tone Transfer To select the time service switching mode Automatic/ManualRed on Manual Customizing Your Phone Outgoing Messages OGM External Background Music BGMTo start/stop the background music To play back To record To clear the message To record from an external BGM MOH port Section Customizing Your Phone & System Personal Programming Personal ProgrammingExtension PIN Personal Identification Number Setting Features Settings on the Programming Mode Little Dark Programming Selection & Parameter InputEnglish Yes-Automatic The first ProgrammingYes-always on Do not use No-Disable When multiple calls arriveSpeaker. Hands-free mode Longest ringing line Tone Yes ToneNo-Off No-Allow Programming Selection & Parameter Input OffNo-Headset off Yes-On Extension PIN Extension PIN Max digits + To unlockMax digits + To unlock No-Normal Any Flexible CO buttons can be modified To store the names and numbers in personal speed dialing To edit the names and numbers of personal speed dialing Clearing Features Customizing the Buttons Programmable Buttons Programming Input To enter the program mode To program To exit DSS PF To exit at any time, lift the handset Buttons Programming Input To clear the button Programming Information Manager Programming Manager Programming Changing the Settings and Extension Control System Programming System PasswordList Programming is shown below. Program number Fixed Buttons Function T7600 T7200/T7400 None Back to Previous Menu Cancel To exit the programming mode at any time, lift the handset ProcedureSystem Programming Date & Time To confirm your entry after storing data System Speed Dialing Number System Speed Dialing Name Extension Name Extension Number Section Appendix Troubleshooting TroubleshootingTroubleshooting Forgot the password Cannot remember the feature numbersToll restriction is activated Dialing Is stored in memory Problem Remedy Do not want to display a number whichWant to confirm my extension number Display is not shown well Feature Number Table Feature Number Table Feature Number Table Feature Number Table Ohca Colr Feature Number Table Feature While dialing or talking Feature While busy, DND or call tone is heard DefaultFixed Number Tone When going off-hookTone While on-hook Busy Tone Reorder Tone When you make callsRingback Tone When setting the features or programming When talking to an outside partyWhile off-hook Establishing or leaving a conference Tone Index Index Hold Shift Index PSQX3120ZA KK0104TM0 Copyright