Panasonic KX-TDA50 To forward the waiting call

1.8 Call Center

90 User Manual

To forward the waiting call

•The Hurry-up button light shows the current status as follows:

Off: No waiting call.

Red on: Some calls are waiting.

Flashing red: The number of calls exceeds the manual queue redirection level.

Customizing Your Phone

•3.1.3 Customizing the Buttons

Create or edit a Hurry-up button.

PT/PS

Press red or flashing red

Hurry-up

(Hurry-up)

Contents

Main Feature Highlights 1.8 Call Center (Page 85) 1.9.3 Voice Processing System (Page 93) Consult your dealer Appendix (Page 139) Consult your dealer 1.1 Before Operating the Telephones (Page 16) Page Important Information WARNING IMPORTANT SAFETY INSTRUCTIONS Page Attention For your future reference F.C.C. REQUIREMENTS AND RELEVANT INFORMATION 1. 2. 3. 4. 7. 1. 2. For Cell Station Table of Contents 2 Manager Operation.................................................. ....................109 3 Customizing Your Phone & System........................................... 115 Page Page 1.1 Before Operating the Telephones 1.1.1 Before Operating the Telephones What Kind of Telephone Can Be Used? Portable Station (PS) Registration Feature Numbers Tone Display Down Up RightLeft Icon Descriptions When You Use a Panasonic Proprietary Telephone Fixed Buttons Customized Buttons Located on the upper part of the CO button array or on the DSS Console. Page Page How to Follow the Steps An example of system operation is shown below. Calling Another Extension 1.1 Before Operating the Telephones Connection Example This diagram shows you a connection example. Router Hybrid IP-PBX 1.2 Making Calls 1.2.1 Basic Calling Calling Another Extension Intercom Call Operator Call Calling an Outside Party Automatic Line Access CO Line Group Access To select the specified CO line PT/SLT/PS TIE Line Access PT/SLT/PS Account Code Entry 1.2.2 Easy Dialing PT/SLT/PS One-touch Dialing Personal Speed Dialing To store a phone number You can store a phone number into the flexible button for one-touch operation. To dial System Speed Dialing To call using a directory, refer to "1.11.2 Directories". To store a phone number You can make calls using speed dialing numbers stored in the PBX. Hot Line Quick Dialing PT/SLT/PS 4 07 1.2.3 Redial Last Number Redial 1.2.4 When the Dialed Line is Busy or There is No Answer Automatic Callback Busy To set (for both extension and CO line) 6 While hearing a callback ringing outside phone number outside phone no. 4 6 Call Waiting Message Waiting For a caller To leave a message waiting indication PT/SLT/PS When the called extension is busy or does not answer Page Executive Busy Override To join Intercom call Outside call PT/SLT/PS Call Monitor While hearing the DND tone 5 The preprogrammed extension can call someone who has set the DND feature. The preprogrammed extension can monitor another extension. 1.2.5 Alternate CallingRing/Voice To change the method 1.2.6 Calling without Restrictions Remote COS Access Ring Ring Hello OR To call (Walking COS) To call (Verified Code Entry) 1.2.7 Direct Inward System Access (DISA) Calling through DISA To call an extension Calling through DISA From Outside Telephone From Outside Telephone phone no. From Outside Telephone 1.2.8 Remote Setting From another extension 7 4 Through DISA 74 From Outside Telephone 1.3 Receiving Calls 1.3.1 Answering Calls PT/SLT/PS 1.3.2 Hands-free Answerback 1.3.3 Call Pickup Call Pickup 14 PT/SLT/PS 4 0 1.3.4 Trunk Answer From Any Station (TAFAS) 1 Through an external speaker 1.3.5 ANSWER/RELEASE Button 2 07 PT While hearing call waiting tone 1.3 Receiving Calls To transfer an outside call to an extension with a one-touch operation RELEASE PT 1.4 During a Conversation 1.4.1 Call Transfer hookswitch Recall/ extension number Transferring to an Outside Party Using the PBX Service Some extensions may be restricted from performing this feature. 1.4.2 Call Hold Call Hold Call Hold Call Hold Retrieve At the holding extension (Call Hold Retrieve) Call Park Call Park Retrieve 1.4.3 Call Splitting PT/SLT/PS To alternate between the parties leaving one party on hold temporarily To leave the conversation and then let the two parties talk 1.4.4 Call Waiting Answering Call Waiting in the PBX Answering Call Waiting from the Telephone Company 1. To disconnect the current call and then talk to the new party Answering Call Waiting in the PBX 2. To hold the current call and then talk to the new party CO Recall/hookswitch HOLD 2.1 To disconnect the second call and then talk to the original party 2.2 To hold the second call and then talk to the original party Recall/hookswitch CO HOLD Answering Call Waiting from the Telephone Company 1.4.5 Multiple Party Conversation 6 0 Privacy Release Conference You can add one or more parties to your conversation. To add four or more parties to a conference To talk alternately on three-party conversation Unattended Conference To leave a conference To return while others are talking During 3- to 7-party conference To complete a conversation Leaving 3 Parties Conference During 3-party conference To leave a conference To complete a conversation 1.4.6 Mute Privacy Release You can let a third party join your current outside call. Only an S-CO button can be used for this operation. 1.4.7 Off-hook Monitor During a conversation using the handset 1.4.8 Headset Operation To talk using the headset To use the handset during a conversation using the headset To talk in hands-free mode during a conversation using the headset 1.5 Absence Settings 1.5.1 Call Forwarding Call Forwarding (FWD) 1.5 Absence Settings To set from another extension 1.5 Absence Settings To set the timer for "No Answer" and "Busy/No Answer" time Call Forwarding (FWD) for your Incoming Call Distribution Group 1 3 7 1 7 ICD Group: Incoming Call Distribution Group 1.5.2 Absent Message (1) (2) a) b) 1.5.3 Extension Lock A message assigned for each extension. (Personal Absent Message) 7 5 0 # 7 5 0 PT/SLT/PS 177 1.6 Paging 1.6 Paging 1.6.1 Paging If the group which you paged is already being used for paging, you hear a busy tone. Paging and then Transferring a Call Group Paging Paging and then Transferring a Call 1.6.2 Answering/Denying a Paging Announcement To answer Paging Deny 34 7 2 1 1.7 Extension Settings 1.7.1 Timed Reminder To stop or answer the ringback 6 07 12 H: 24 H: 1.7.2 Do Not Disturb (DND) You may set this feature when you are in a meeting or busy. 1.7.3 Call Waiting/Off-hook Call Announcement (OHCA)/ Whisper OHCA (1) (2) a) b) 1.7.4 Connected Line Identification Restriction (COLR) 3 17 3 27 1.7.5 Calling Line Identification Restriction (CLIR) To show/prevent 1.7.6 Executive Busy Override Deny 3 37 1.7.7 Background Music (BGM) To select and set/cancel 1.7.9 Time Service 1.7.8 Data Line Security 5 17 1.7.10 Paralleled Telephone PT DPT 3 9 1.7.11 Wireless XDP Parallel Mode 1.7.12 Extension Feature Clear PS PS 4 8 1 9 07 1.8 Call Center 1.8.1 Log-in/Log-out, Wrap-up To set Log-in/Log-out 3 67 1.8 Call Center To enter/leave the Not Ready mode To set/cancel the Not Ready mode or to leave the Wrap-up mode (To enter the Ready mode) PT/SLT/PS PT/PS 1.8.2 Incoming Call Distribution Group Monitor Initial Display Monitoring the Status of Waiting Calls To clear Call Log History CLEAR 3 97 LOG 1.8.3 Manual Queue Redirection After viewing the status of waiting calls To forward the waiting call 1.9 User-supplied Equipment 1.9.1 Doorphone/Door Opener 31 doorphone no. If no one answers a doorphone call within a specified time period, the ca ll is canceled. 1.9.2 Host PBX External Feature Access (EFA) External Feature Access (EFA) 5 5 doorphone no. 1.9.3 Voice Processing System Call Forwarding to Voice Mail (Voice Mail Integration) PT/PS SLT 6 0 While hearing a tone While hearing a tone # To transfer a call to a mailbox To listen to messages *Indication tone after off-hook You can access a voice mail with one-touch. Live Call Screening (LCS) Before operating To cancel Live Call Screening To set Live Call Screening PT/PS Hands-free Mode Private Mode Monitoring Stop monitoring Answering the call Stop monitoring Two-w ay Reco rd To record into your mailbox To record into another mailbox with one-touch (One-touch Two-way Transfer) To record into another mailbox (Two-way Transfer) Page 1.10 Walking Extension 1.10.1 Walking Extension 2 77 1.11 Display Proprietary Telephone 1.11.1 Call Log To confirm the log information with the Call Log button Incoming Call Log 3-line display PT except KX-T7735/ KX-T7633/KX-T7630 T7600 While confirming the log information Page Outgoing Call Log To call with the REDIAL button When the desired party is displayed To store the callers information in personal speed dialing T7600 1.11.2 Directories Personal Speed Dialing Directory, System Speed Dialing Directory and Extension Number Directory To store a Personal Speed Dialing Directory item Calling with the Directory To select and call Entering Characters Page 1.11.3 System Feature Access To access "Feature Access" menu and select the feature T7600 Page Page 2.1 Control Features 2.1.1 Extension Control To change the time mode (Day/Night/Lunch/Break) Changing the Settings of Other Extensions Remote Extension Lock 2.1.3 Dial Tone Transfer 8 07 2.1.4 External Background Music (BGM) During a conversation with an extension To start/stop the background music 2.1.5 Outgoing Messages (OGM) 1. 3 6 63 2.1 Control Features To record from an external BGM (MOH) port To clear the message 3 1 3 6 63 Page 3.1 Personal Programming 3.1.1 Personal Programming Extension PIN (Personal Identification Number) 1. 2. 3. 4. 5. 3.1.2 Settings on the Programming Mode Setting Features 7 9 9 Page Page Page Page / Page To store the names and numbers in personal speed dialing * * To enter characters, refer to "Entering Characters". To edit the names and numbers of personal speed dialing CLEAR Clearing Features 3.1.3 Customizing the Buttons Page Page 49 [ 123 4567 ] 1234 # 9 To clear the button PAUSE PF DSS 2 3.2 Manager Programming 3.2.1 Programming Information 3.2.2 Manager Programming Changing the Settings and Extension Control 3.3 System Programming 3.3.1 Programming Information Icon Descriptions Procedure 1. 2. 3. 3.3.2 System Programming Date & Time [000] System Speed Dialing Number [001] You can store the phone numbers of frequently dialed numbers. 0 0 0 0 0 1 System Speed Dialing Name [002 ] Phone number Account code delimiter Account code Account code feature no. Extension Number [003] You can assign an extension number to each extension. Extension Name [004] Page 4.1 Troubleshooting 4.1.1 Troubleshooting Troubleshooting Page Page 4.2 Feature Number Table 4.2.1 Feature Number Table Page Page Page Page Page Page 4.3 Tone 4.3.1 Tone When going off-hook While on-hook When you make calls Tone 2 Tone 3 Tone 4 Busy Tone Reorder Tone While off-hook When talking to an outside party When setting the features or programming Page Page Page A B C D E F G H I J Q R S T U