Monitoring the Status of Waiting Calls | Panasonic KX-TDA50 specs

1.8 Call Center

Monitoring the Status of Waiting Calls

The Supervisor extension can monitor the status of calls waiting to be answered in the queue. If an incoming call distribution group has an overflowed call, the display shows the status automatically. The following information is displayed.

<Queuing Monitor>

•The current date/time

•The ICD Group extension number/name

•The number of waiting calls

•The longest waiting time

<Call Log History>

•The date/time when cleared at last time

•The total number of received calls

•The number of overflowed calls

•The number of unanswered calls

•The average waiting time of queuing calls

To monitor

Display PT

ICD Group: Incoming Call Distribution Group

	7	3	9	ICD Group
	7	3	9	extension no.	C.Tone
				extension no.

Off-hook.	Enter	739.		Enter ICD Group	On-hook.
				extension number.

To clear Call Log History

Display PT

LOG

CLEAR

Press "LOG".Press "CLEAR".

• The accumulated data is cleared.

"****" shows if the number to be displayed exceeds the maximum displayable digits.

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User Manual

Image 88

Panasonic KX-TDA50 user manual Monitoring the Status of Waiting Calls, To clear Call Log History, Queuing Monitor

Contents

Hybrid IP-PBX Model No. KX-TDA50 Wireless System This Manual Important Information Important Safety Instructions Savethese Instructions When you ship the product Product service For your future reference Notification to the Telephone Company Ringer Equivalence Number RENIncidence of Harm to the Telephone Lines Trouble with this equipment Combined Use with Alarm Equipment For Cell Station Table of Contents Display Proprietary Telephone 100 110Personal Programming 116 131Page Section Operation Feature Numbers Before Operating the TelephonesBefore Operating the Telephones What Kind of Telephone Can Be Used? Using a Navigator Key/Jog Dial/Volume Key ToneDisplay Examples Icon Descriptions When You Use a Panasonic Proprietary Telephone Fixed Buttons Buttons Feature Programmable Feature PFCustomized Buttons Buttons Feature Buttons Feature How to Follow the Steps Calling Another Extension This diagram shows you a connection example Connection Example Making Calls Basic CallingCalling Another Extension Intercom Call Automatic Line Access CO Line Group AccessCalling an Outside Party To select the specified CO line TIE Line Access To call Easy Dialing Account Code Entry Personal Speed Dialing One-touch DialingTo store a phone number Hot Line System Speed DialingTo dial To set/cancel Quick Dialing When the Dialed Line is Busy or There is No Answer RedialLast Number Redial Automatic Callback Busy Automatic Callback Busy Cancel To set for both extension and CO lineTo answer the callback ringing from an idle extension To answer the callback ringing from an idle CO line Message Waiting Call WaitingFor a caller To leave a message waiting indication To call back To leave/cancel a message waiting indicationTo clear message waiting indications left on your extension Executive Busy Override To join Call Monitor DND OverrideFor the joined extension To talk to each party alternately To monitor Remote COS Access Alternate Calling-Ring/VoiceCalling without Restrictions To change the method To call Verified Code Entry PIN Personal Identification Number Calling through Disa Direct Inward System Access DisaTo call an extension To call an outside party To retry Remote Setting From another extension Through Disa Receiving Calls Answering CallsHands-free Answerback Off Idle Call Pickup Call PickupOn Set Trunk Answer From Any Station Tafas ANSWER/RELEASE ButtonCall Pickup Deny Through an external speaker To transfer a call To answerTo talk to a waiting caller To end a conversation During a Conversation Call TransferTransferring to an Extension on the PBX To transfer Transferring to an Outside Party Using the PBX Service To transfer with one-touch One-touch Transfer Call Hold Call HoldCall Hold Call Hold Retrieve Hold Mode Change PT onlyFlashing green slowly Your held call Call Park To set Call Splitting Call Park Retrieve To leave the conversation and then let the two parties talk Call Waiting Answering Call Waiting in the PBX To hold the current call and then talk to the new party To hold the second call and then talk to the original party Answering Call Waiting from the Telephone Company Multiple Party ConversationTo return to the original party, repeat the operation Conference To add four or more parties to a conference To talk alternately on three-party conversation To leave a conference Unattended ConferenceTo return while others are talking Leaving 3 Parties Conference To complete a conversation Mute Privacy Release Off-hook Monitor Flashing red Mute To talk using the headset To use the handset during a conversation using the headsetHeadset Operation Hands-free operation Press red Headset Call Forwarding Absence SettingsCall Forwarding FWD To set from another extension Your Extension no.C.Tone Enter your extension number Flashing red slowly FWD mode To set the timer for No Answer and Busy/No AnswerTime When in the FWD/DND Cycle Switch Mode When in the FWD/DND Setting ModeAbsent Message Message no Message Example To cancel Extension Lock To lock To unlock Paging PagingGroup Paging Paging and then Transferring a Call Answering/Denying a Paging Announcement Paging Deny Timed Reminder Extension SettingsTo stop or answer the ringback Do Not Disturb DND To confirm Call Waiting/Off-hook Call Announcement OHCA/ Whisper Ohca Flashing red slowly FWD mode Red on DND modeCall Waiting Tone To set/cancel for intercom calls To set/cancel for outside callsConnected Line Identification Restriction Colr To show/prevent Calling Line Identification Restriction Clir Executive Busy Override Deny Time Service To select and set/cancelBackground Music BGM Data Line Security Flashing Red Holiday mode Green on Lunch mode Flashing Green Break modeParalleled Telephone Wireless XDP Parallel Mode Extension Feature Clear BGM Log-in/Log-out, Wrap-up Call CenterTo set Log-in/Log-out To enter/leave the Not Ready mode PT/PS Flashing red Wrap-up mode Incoming Call Distribution Group Monitor Monitoring the Status of Waiting Calls To clear Call Log HistoryQueuing Monitor Call Log History To change the Log-in /Log-out mode Manual Queue Redirection To forward the waiting call Doorphone/Door Opener User-supplied EquipmentDoorphone Call External Feature Access EFA Host PBXDoor Open From a specified extension Voice Processing System Call Forwarding to Voice Mail Voice Mail Integration To transfer a call to a mailbox To forward your calls to your mailboxTo listen to messages To cancel Live Call Screening Live Call Screening LCSBefore operating To set Live Call Screening Operation Flowchart Flashing green slowly Monitoring To record into your mailbox Two-way RecordTo record into another mailbox Two-way Transfer Customizing Your Phone Walking Extension Walking Extension Display Proprietary Telephone Call LogIncoming Call Log To confirm the log information with the Call Log button To confirm the log information with the Navigator key To clear the log information Customizing Your Phone To call with the Redial button Outgoing Call LogTo store the caller’s information in personal speed dialing Directories Calling with the DirectoryStoring Names and Numbers To select and call Standard mode Entering Characters Option mode To access Feature Access menu and select the feature System Feature AccessFeatures Refer to Display Proprietary Telephone Section Manager Operation Control Features Time Service Mode ControlChanging the Settings of Other Extensions Extension Control Dial Tone Transfer To select the time service switching mode Automatic/ManualRed on Manual Customizing Your Phone Outgoing Messages OGM External Background Music BGMTo start/stop the background music To record To play back To record from an external BGM MOH port To clear the message Section Customizing Your Phone & System Personal Programming Personal ProgrammingExtension PIN Personal Identification Number Settings on the Programming Mode Setting Features Little Dark Programming Selection & Parameter InputEnglish Programming Yes-Automatic The firstYes-always on Do not use When multiple calls arrive No-DisableSpeaker. Hands-free mode Longest ringing line Tone Yes ToneNo-Off Programming Selection & Parameter Input Off No-AllowNo-Headset off Yes-On Extension PIN Max digits + To unlock Extension PINMax digits + To unlock No-Normal Any Flexible CO buttons can be modified To store the names and numbers in personal speed dialing Clearing Features To edit the names and numbers of personal speed dialing Customizing the Buttons To enter the program mode To program To exit Programmable Buttons Programming Input DSS PF Buttons Programming Input To exit at any time, lift the handset To clear the button Manager Programming Programming Information Changing the Settings and Extension Control Manager Programming System Password System ProgrammingList Programming is shown below. Program number None Back to Previous Menu Cancel Fixed Buttons Function T7600 T7200/T7400 Procedure To exit the programming mode at any time, lift the handsetSystem Programming Date & Time System Speed Dialing Number To confirm your entry after storing data System Speed Dialing Name Extension Number Extension Name Section Appendix Troubleshooting TroubleshootingTroubleshooting Cannot remember the feature numbers Forgot the passwordToll restriction is activated Dialing Problem Remedy Do not want to display a number which Is stored in memoryWant to confirm my extension number Display is not shown well Feature Number Table Feature Number Table Feature Number Table Feature Number Table Ohca Colr Feature Number Table Feature While dialing or talking Feature While busy, DND or call tone is heard DefaultFixed Number When going off-hook ToneTone While on-hook Busy Tone Reorder Tone When you make callsRingback Tone When setting the features or programming When talking to an outside partyWhile off-hook Establishing or leaving a conference Tone Index Index Hold Shift Index Copyright PSQX3120ZA KK0104TM0