Panasonic KX-TDA50 user manual Incoming Call Distribution Group Monitor, Flashing red Wrap-up mode

1.8 Call Center

• * The status will be as follows: Ready Not Ready

Not Ready Ready Wrap-up Not Ready

•The Log-in/Log-out of a specified group button light shows the current status as follows: Off: Log-in mode

Red on: Log-out mode

•The Wrap-up button alternates the setting of Wrap-up mode, Not Ready mode or Ready mode.

The Wrap-up button light shows the current status as follows: Off: Ready mode

Red on: Not Ready mode

Flashing red: Wrap-up mode

•In Wrap-up mode/Not Ready mode, your extension does not receive calls through any group, even if it belongs to multiple groups.

•There may be at least one extension in the incoming call distribution group that is in the Log-in mode.

•The Supervisor extension can control the Log-in/Log-out status of other extensions. For more information, refer to "1.8.2 Incoming Call Distribution Group Monitor".

Customizing Your Phone

•3.1.3 Customizing the Buttons

Create or edit a Log-in/Log-out button, a Log-in/Log-out of a specified group button or a Wrap-up button.

1.8.2Incoming Call Distribution Group Monitor

—Monitoring the Status of Waiting Calls

—Monitoring and Changing the Log-in/Log-out Status of Extensions

The extension assigned as a Supervisor extension can monitor and control the status of other extensions in an incoming call distribution group. It should have a PT with 6-line display. The display and DSS buttons show as follows:

Initial Display	ICD Group	Monitoring the
	739 extension	Call Status
	no.
<Display>		<Display>
Date/Time &		Queuing Monitor
extension no.		<DSS>
<DSS>	"EXIT"
Busy Status Monitor		Busy Status Monitor

Monitoring the Call Status and Log-in/Log-out Status

"SPRVS"	<Display>
	Queuing Monitor
"EXIT"	<DSS>
	Log-in/Log-out Monitor

ICD Group: Incoming Call Distribution Group

"EXIT" "LOG"

<Display>

Call Log History

<DSS>

Busy Status Monitor

User Manual

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