Panasonic KX-TG9472, KX-TG9471 operating instructions Answering system Problem Cause/solution

Models: KX-TG9471 KX-TG9472

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Useful Information

Problem

I cannot dial the phone number edited in the caller list.

Time on the unit has shifted.

The 2nd caller’s information is not displayed during an outside call.

Cause/solution

R The phone number you dialed might have been edited incorrectly (for example, the long distance “1” or the area code is missing). Edit the phone number with another pattern (page 33).

R Incorrect time information from incoming Caller ID changes the time. Set the time adjustment to Manual(off)

(page 28).

R In order to use Caller ID, call waiting, or Call Waiting Caller ID (CWID), you must first contact your service provider/ telephone company and subscribe to the desired service. After subscribing, you may need to contact your service provider/telephone company again to activate this specific service, even if you already subscribed to both Caller ID and Call Waiting with Caller ID services (CWID).

Answering system

Problem

Cause/solution

The unit does not record new

 

R The answering system is not turned on for the line you wish

 

messages.

to record messages from. Select the desired line or both

 

 

lines, then turn the answering system on (page 35).

 

 

R The message memory is full. Erase unwanted messages

 

 

(page 36).

 

 

R The answering system is activated for both lines, and the 1st

 

 

caller is leaving a voice message. The 2nd caller cannot

 

 

leave a message, but the caller information will be stored

 

 

(page 32).

 

 

R If you subscribe to a voice mail service, messages are

 

 

recorded by your service provider/telephone company, not

 

 

your telephone. Change the unit’s number of rings setting or

 

 

contact your service provider/telephone company (page 39).

 

 

 

 

I cannot operate the answering

R Someone is using the unit. Wait for the other user to finish.

system.

R A caller is leaving a message. Wait for the caller to finish.

 

 

R The handset is too far from the base unit. Move closer.

 

 

 

 

I cannot operate the answering

R You are entering the wrong remote access code. If you have

system remotely.

forgotten your remote access code, enter the remote access

 

 

code setting to check your current code (page 38).

 

 

R Press each key firmly.

 

 

R The answering system is turned off. Turn it on (page 39).

 

 

 

 

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For assistance, please visit http://www.panasonic.com/help

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Panasonic KX-TG9472 Answering system Problem Cause/solution, Recorded by your service provider/telephone company, not