Panasonic KX-TG9471, KX-TG9472 operating instructions Telephone Plug-in Problem Cause/solution

Useful Information

Telephone Plug-in

Problem	Cause/solution
If the installer program does	R Double click [Setup.exe] in your CD-ROM drive folder to start
not start automatically.	installing.
A pop-up window (Microsoft	R Caller information indication in the “Telephone Plug-in” setting is set
Office Outlook contact list) is	to “Disable”. Set it to “Enable” (page 22).
not displayed when a call is	R If more than 5,000 entries are stored in the contact list, pop-up
received.	windows may not be displayed. Erase entries from the contact list
	so that the number of stored entries is 5,000 or less.
	R The base unit is in use.
“Invalid phone number”	R If you entered 25 or more digits for the phone number in the toolbar,
is displayed and I cannot	“Telephone Plug-in” cannot dial the phone number. Enter up to 24
make a call from the	digits for the phone number in the toolbar.
Microsoft Outlook contact list.	R Entries other than 0 to 9, H, #, p (Pause), f (Flash) are invalid. Enter
	only valid digits or characters.
I want to update “Telephone	R Once uninstall “Telephone Plug-in”, and then re-install the latest
Plug-in”.	version of “Telephone Plug-in” (page 20). Visit our Web site below
	to download the latest version of “Telephone Plug-in”.
	http://www.panasonic.com/support
The caller information shown	R When calls are received on LINE 1 and LINE 2 at the same time,
on the unit’s display	the caller information shown on the pop-up window which appears
(handset and base unit)	at the front may differ from the information shown on the unit’s
differs from the information	display (handset and base unit). To answer the call that you want to
shown on the pop-up	pick up, check the caller information on the unit’s display and press
window on the computer.	the appropriate line key based on that information.
	R Depending on the Microsoft Office Outlook settings, an area code is
	automatically added for 7-digit phone numbers in the pop-up
	window. Edit the phone number if necessary.
	R The phone number shown on the unit’s display (handset and base
	unit) may differ from the information shown in the pop-up window on
	the computer when:
	– the Caller ID auto edit feature is used to ignore the area code.
	– the phone number is not stored as 11 digits in the Microsoft Office
	Outlook contact list.
Liquid damage
Problem	Cause/solution
Liquid or other form of	R Disconnect the AC adaptor and telephone line cord from the base
moisture has entered the	unit. Remove the batteries from the handset and leave to dry for at
base unit/handset.	least 3 days. After the base unit/handset are completely dry,
	reconnect the AC adaptor and telephone line cord. Insert the
	batteries and charge fully before use. If the unit does not work
	properly, contact an authorized service center.

Caution:

R To avoid permanent damage, do not use a microwave oven to speed up the drying process.

For assistance, please visit http://www.panasonic.com/help 49