11 User Support
Troubleshooting
IR connection problem
Failure to beam information
If you’re having difficulty transferring information via IR, try the following:
•Transfer only one file or no more than 25 contact cards at a time.
•Align your device’s IR port 
with that of the receiving device so that they are unobstructed and within a close range.
•Adjust the room lighting. Some types of light interfere with IR connections. Try moving to a different location or turning off some lights.
Bluetooth connection problem
Failure to beam information
If you’re having difficulty transferring information via Bluetooth, try the following:
•Transfer only one file or no more than 25 contact cards at a time.
•Turn on Bluetooth for MC35 and the receiving device.
•Make sure the devices are within close range.
Phone connection problem
If you have a problem using the phone function, try the following:
•Check if your device’s wireless connection to your mobile service provider is switched on and the signal unobstructed.
•Contact your mobile phone service provider for assistance.
Internet connection problem
If you’re having difficulty establishing Internet connection, try the following:
•Make sure you have properly set up a connection to your device ISP (Internet Service Provider).
•Check if your device’s wireless connection to your mobile service provider is switched on and the signal unobstructed.
NOTE: When your device is connected to the USB sync cable while the GPRS function is on, you will not be able to browse web pages.
•Verify your user name and password with your device ISP.
•Verify with your device’s ISP that the network you are trying to connect is available, or try to connect to it using another device or from a computer.
Network connection problem
If you’re having network connection problems, try the following:
•Check if your device’s wireless connection to your mobile service provider is switched on and the signal unobstructed.
•Verify that you have added necessary server information.
(a)Tap 
> Settings 
.
(b)On the Connections tab, tap Connections 
.
Most networks use DHCP, so you need not change these settings unless your network administrator instructs you to do so.
•If the option Network Connection is not listed as a connection method in the ActiveSync dialog box when starting synchronization, wait for a few minutes and try again. Also, if synchronization does not start right away, the network is probably busy, and it may take a minute for your device to connect to the network.
•Verify your user name and password with your network administrator.
•Verify with your network administrator that the network you are trying to connect is available, or try to connect to it using another device or from a computer.
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