Motorola manual Resetting your MC35

11 User Support

Troubleshooting

Resetting your MC35

You may have to perform a reset if the device freezes (i.e., device no longer responds to the buttons on the screen).

To perform a soft reset:

A soft reset allows your device to get a fresh start, similar to rebooting a computer. This restarts your device and adjusts memory allocation. All records and entries are retained after a soft reset. Unsaved data in open programs may in some cases be lost.

1 Remove the stylus from its holder.

2Lightly press the tip of the stylus to the reset button located on the lower-left side of the device.

To perform a hard reset:

A hard reset removes power to your device. This erases all records and entries, deletes all additional programs you have installed, and restores the device’s default factory settings. Never perform a hard reset unless a soft reset does not correct your problem. When you perform your next ActiveSync operation, you can restore any data that you previously synchronized to your computer or you can restore data that you backed up to a storage card.

NOTE: When you perform a hard reset, the date and time settings are not retained. Formats, preferences, and other settings are restored to their default factory settings.

1Hold down the Power and Push to Talk buttons.

2While holding down the Power and Push to Talk buttons, gently press the tip of the stylus to the Reset button.

The message “To clear all data in the memory, press Volume Up button. To cancel the operation, press Volume Down Button.” appears.

3Release the Power and Push to Talk buttons.

4Press the top key of the Volume button.

You will be prompted to confirm the hard reset.

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