Panasonic KX-TG9471, KX-TG9472 Troubleshooting

Troubleshooting

If you still have difficulties after following the instructions in this section, disconnect the base unit’s AC

adaptor, then reconnect the base unit’s AC adaptor. Remove the batteries from the handset, and then

insert the batteries into the handset again.

General use

Problem Cause/solution

The handset does not turn on even

after installing charged batteries.

RPlace the handset on the charger to turn on the handset.

The unit does not work. RMake sure the batteries are installed correctly (page 9).

RFully charge the batteries (page 10).

RCheck the connections (page 8).

RUnplug the base unit’s AC adaptor to reset the unit.

Reconnect the adaptor and try again.

RThe handset has not been registered to the base unit.

Register the handset (page 31).

I cannot hear a dial tone. RThe base unit’s AC adaptor or telephone line cord is not

connected. Check the connections.

RIf you are using a splitter to connect the unit, remove the

splitter and connect the unit to the wall jack directly. If the

unit operates properly, check the splitter.

RDisconnect the base unit from the telephone line and

connect the line to a known working telephone. If the

working telephone operates properly, contact our service

personnel to have the unit repaired. If the working telephone

does not operate properly, contact your service provider/

telephone company.

Programmable settings

Problem Cause/solution

The display is in a language I cannot

read.

RChange the display language (page 14).

I cannot register a handset to a base

unit.

RThe maximum number of handsets (6) is already registered

to the base unit. Cancel unused handset registrations from

the base unit (page 31).

Battery recharge

Problem Cause/solution

The handset beeps and/or

flashes.

RBattery charge is low. Fully charge the batteries (page 10).

I fully charged the batteries, but

still flashes.

RClean the battery ends ( , ) and the charge contacts

with a dry cloth and charge again.

RIt is time to replace the batteries (page 9).

46 For assistance, please visit http://www.panasonic.com/help

Useful Information

Contents

Main Before initial use, see Getting Started on page 8. Page Model composition Introduction Accessory information Supplied accessories Page System capabilities Introduction Telephone Plug-in for Microsoft Office Outlook overview For your safety Important Information WARNING CAUTION Important safety instructions Important Information For best performance Other information Setting up Getting Started Connecting the AC adaptor/corded handset Correct Wrong Connecting the telephone line cord If you subscribe to a DSL/ADSL service Getting Started Battery installation Rechargeable Ni-MH ONLY Battery charging Note when setting up 10 Controls Getting Started Base unit Handset Getting Started Belt clip 12 Display/indicators LINE 1 indicator/LINE 2 indicator on the base unit Getting Started Initial settings Date and time 1 2 3 4 5 Page Making calls Answering calls Useful features during a call 2 Making/Answering Calls Mute 1 2 Flash For call waiting or Call Waiting Caller ID service users 1 2 Temporary tone dialing (for rotary/ pulse service users) Using the other line during a call Telephone Plug-in settings Telephone Plug-in for Microsoft Office Outlook System requirements Installing the Telephone Plug-in 1 Making a call from Telephone Plug-in Page Telephone Plug-in pop-up window for incoming call Telephone Plug-in for Microsoft Office Outlook Telephone Plug-in toolbar settings 1 2 3 22 Base unit/handset phonebook Phonebook Adding entries 2 3 4 Page Copying phonebook entries Programmable settings Page Page Page Special programming Registering a unit Using Caller ID service Caller ID Service Caller ID features Ringer ID 2 3 4 5 Editing a callers phone number before calling back Caller ID Service 2 3 4 Page Answering system Memory capacity (including your greeting message) Turning the answering system on/off Call screening 1 Listening to messages using the base unit Listening to messages using the handset Remote operation Remote access code 1 2 Using the answering system remotely 1 2 Answering system settings Number of rings before the unit answers a call 1 Page Voice mail service Voice Mail Service Voice Mail message indication Voice mail (VM) tone detection 1 Intercom Handset locator Transferring calls 4 Intercom/Locator Conference calls Conference call with 2 outside calls 1 2 3 1 2 Wall mounting Base unit 1 44 A A Error messages Troubleshooting Page Page Page FCC and other information CAUTION: NOTE: T Specifications Gua Rpida Espaola Instalacin N Correcto Incorrecto Instalacin Cargador Cmo usar la unidad solo como telfono de una sola lnea Sugerencias de operacin English Cambio de idiomas (predeterminado: ) (Unidad base/Auricular) Fecha y hora (Unidad base/Auricular) Operaciones bsicas Interconexin del telfono Operaciones bsicas Preguntas frecuentes Interconexin del telfono Customer services Warranty (For United States and Puerto Rico) Appendix Limited Warranty Coverage Panasonic Telephone Products Limited Warranty Limited Warranty Limits And Exclusions When you ship the product 60 Appendix Index Index Page Page IMPORTANT! If your product is not working properly. . .