Troubleshooting

275

Paper frequently jams

Action

Yes

No

 

 

 

Step 1

Go to step 2.

The problem is solved.

aPull out the tray, and then do one or more of the following:

Make sure paper lies flat in the tray.

Check if the paper size indicators on the paper guides are aligned with the paper size indicators on the tray.

Check if the paper guides are aligned against the edges of the paper.

Make sure the paper is below the maximum paper fill indicator.

Check if you are printing on a recommended paper size and type.

bInsert the tray properly.

If jam recovery is enabled, then the print jobs will reprint automatically.

Do paper jams still occur frequently?

Step 2

Go to step 3.

The problem is solved.

aLoad paper from a fresh package.

Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you use it.

bResend the print job.

Do paper jams still occur frequently?

 

 

Step 3

Contact customer

The problem is solved.

a Review the tips on avoiding jams. For more information, see “Avoiding

support.

 

jams” on page 240.

 

 

b Follow the recommendations, and then resend the print job.

 

 

Do paper jams still occur frequently?

 

 

Paper jam message remains after jam is cleared

Action

Yes

No

 

 

 

Check the entire paper path for jammed paper.

Contact customer

The problem is solved.

a Remove any jammed paper.

support.

 

bFrom the printer control panel, touch Continue to clear the message.

Does the paper jam message remain?

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Lexmark 415, 28D0550, 28D0500 Paper frequently jams, Paper jam message remains after jam is cleared, Troubleshooting 275

415, 28D0500, 22ZT157, CX410, 28D0550 specifications

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