Troubleshooting

276

Solving print problems

Printing problems

Confidential and other held jobs do not print

Note: Confidential, Verify, Reserve, and Repeat print jobs may be deleted if the printer requires extra memory to process additional held jobs.

Action

Yes

No

 

 

 

Step 1

Go to step 2.

Select one of the Print

Open the held jobs folder on the printer display, and then verify that your

 

and Hold options, and

print job is listed.

 

then resend the print

 

job. For more

 

 

Is your print job listed in the held jobs folder?

 

information, see

 

“Printing confidential

 

 

 

 

and other held jobs” on

 

 

page 70.

 

 

 

Step 2

The problem is solved.

Go to step 3.

The print job may contain a formatting error or invalid data.

 

 

• Delete the print job, and then send it again.

 

 

• For PDF files, generate a new PDF, and then print it again.

 

 

If you are printing from the Internet, then the printer may be reading

 

 

multiple job titles as duplicates and deleting all jobs except the first one.

 

 

For Windows users

aOpen the Print Properties folder.

bFrom the Print and Hold dialog, select the “Keep duplicate documents” check box.

cEnter a PIN number.

For Macintosh users

 

Save each print job, name each job differently, and then send the

 

individual jobs to the printer.

 

Does the job print?

 

 

 

Step 3

The problem is solved. Add additional printer

Free up additional printer memory by deleting some of the held jobs.

memory.

Does the job print?

 

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Lexmark 28D0550, 415, 28D0500 manual Solving print problems, Printing problems, Confidential and other held jobs do not print
Page 275 Page 277

415, 28D0500, 22ZT157, CX410, 28D0550 specifications

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