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Lexmark 28D0550, 415, 28D0500, CX410, 22ZT157 manual

Models: 415 28D0500 22ZT157 CX410 28D0550

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Maintaining the printer

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3Open the top door.

4Remove the right side cover.

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Lexmark 28D0550, 415, 28D0500, CX410, 22ZT157 manual

Contents

Users Guide OctoberContents Loading paper and specialty media Paper and specialty media guidePrinting CopyingFaxing Scanning 115Understanding printer menus 122 Saving money and the environment 199Maintaining the printer 210 Managing the printer 236Clearing jams 240 Troubleshooting 256 320Index 337 Safety information Safety informationSafety information Learning about the printer Finding information about the printerLearning about the printer What are you looking for? Find it hereSelecting a location for the printer Other countries and regions-See the printedPrinter configurations Understanding the basic functions of the scanner Basic modelsUsing the ADF and scanner glass Using the ADFUsing the scanner glass Automatic document feeder ADF Scanner glassUsing the printer control panel Understanding the printer control panelUnderstanding the home screen Understanding the printer control panelFeatures Feature DescriptionThis may also appear on the home screen TouchUsing the touch-screen buttons Indicator light color and its corresponding printer statusIndicator light Printer statusOther touch-screen buttons Arrows View a list of options Copy It Print a copySetting up and using the home screen applications Finding the IP address of the computerFor Windows users For Macintosh usersAccessing the Embedded Web Server Click Settings General Settings Home screen customizationFinding the IP address of the printer Customizing the home screenSetting up Forms and Favorites Click Software and Solutions Other AppsUnderstanding the different applications Activating the home screen applicationsSetting up Card Copy Click Settings Apps Apps Management Forms and FavoritesClick Settings Apps Apps Management Card Copy Using MyShortcut Setting up Multi SendSetting up Scan to Network Click Settings Apps Apps Management Multi SendClick Settings Apps Apps Management Scan to Network UseToExporting and importing a configuration Setting up Remote Operator PanelClick Settings Remote Operator Panel Settings Click Submit Additional printer setup Installing internal optionsAvailable internal options Accessing the controller board Memory card connector Option card connectorReattach the cover Installing a memory card Page Installing an optional card Page Installing hardware options Order of installationInstalling optional trays Page Additional printer setup Install the dust covers Attaching cablesSetting up the printer software Installing the printer softwareUpdating available options in the printer driver MacintoshOpen the printers folder WindowsPreparing to set up the printer on an Ethernet network Click Update Now ‑ Ask PrinterAdd any installed hardware options, and then click OK NetworkingInstalling the printer on an Ethernet network For Windows usersFor Macintosh users Select Ethernet connection, and then click ContinuePreparing to set up the printer on a wireless network Connecting the printer using the Wireless Setup Wizard Select a wireless connection setupNetwork/Ports Active NIC Auto From the printer control panel, navigate toUsing the Push Button Configuration method Using the Personal Identification Number PIN methodAdditional printer setup Follow the instructions on the printer displayAdditional printer setup Printing a network setup Reports Network SetupSetting the paper size and type Configuring Universal paper settingsLoading paper and specialty media Loading the 250‑ and 550‑sheet trayPage Page Loading the manual feeder Loading the 650‑sheet duo tray Length guide tabLoading the multipurpose feeder Width guide tab Feeder extenderLinking and unlinking trays Linking and unlinking traysUsing the Embedded Web Server Using the printer control panelCreating a custom name for a paper type Configuring a custom name Click Settings Paper Menu Custom TypesSelect a custom name you want to configure, and then touch Assigning a custom paper typeUsing specialty media Tips on using letterheadPaper and specialty media guide Paper and specialty media guideTips on using transparencies Tips on using envelopes Tips on using labelsTips on using card stock Paper characteristicsPaper guidelines Moisture content Fiber contentUnacceptable paper Selecting paperUsing recycled paper and other office papers Selecting preprinted forms and letterheadStoring paper Supported paper sizes, types, and weights Scanner Duplex Dimension550 ‑sheet Multipurpose Tray Glass Mode Feeder Supported paper sizes550 ‑sheet Multipurpose Tray Glass Mode Supported paper types and weights Scanner Duplex Tray Feeder Glass Mode Paper typeManual 650 ‑sheet duo tray 550 ‑sheet Multipurpose Tray FeederPrinting Printing formsPrinting a document Printing a documentAdjusting toner darkness Using Max Speed and Max YieldSettings Print Settings Setup Menu Printing from a flash drivePrinting from a flash drive Supported flash drives and file types Printing confidential and other held jobs Storing print jobs in the printerRecommended flash drives File type Modifying confidential print settings Printing confidential and other held jobsPrinting Touch Canceling a print job Printing information pagesFor Macintosh users Copying using the ADF CopyingMaking copies Making a quick copyCopying using the scanner glass Copying photosCopying on specialty media Copying on transparenciesCreating a copy shortcut using the printer control panel Customizing copy settingsCopying on letterhead Copying to a different sizeMaking copies using paper from a selected tray Copying different paper sizesExample 1 Copying on mixed paper sizes Copying on both sides of the paper duplexing Reducing or enlarging copiesExample 2 Copying on a single paper size Copy Copy from Mixed Sizes Copy to Auto Size Match Copy ItAdjusting copy quality Collating copies Placing separator sheets between copiesBetween Copies Between Jobs Collated Not collatedPlacing information on copies Copying multiple pages onto a single sheetPlacing a header or footer on pages Between Pages OffCanceling a copy job Canceling a copy job while pages are being printedPlacing an overlay message on each Understanding the copy options Content ColorAdvanced Duplex Save As ShortcutCover Page Setup OverlaySeparator Sheets Header/FooterSetting up the printer to e-mail Setting up the e-mail functionCreating an e-mail shortcut using the Embedded Web Server MailingCreating an e-mail shortcut using the printer control panel Sending an e-mail using the printer control panelClick Settings Mailing a documentSending an e‑mail using a shortcut number Sending an e‑mail using the address bookCustomizing e-mail settings Adding e-mail subject and message informationChanging the output file type Canceling an e-mail Understanding the e-mail optionsResolution Send AsSetup Scan PreviewTransmission Log Setting up the printer to fax FaxingFaxing Initial fax setup Using the printer control panel for fax setupUsing the Embedded Web Server for fax setup Click Settings Fax Settings Analog Fax SetupSetup 1 Printer is connected to a dedicated fax line Tips for this setupChoosing a fax connection Scenario 1 Standard telephone lineConnected to the same telephone wall jack Connected to different wall jacks To connect Scenario 2 Digital Subscriber Line DSL Scenario 3 VoIP telephone service Setup 1 Printer is connected directly to a cable modem Faxing 100Page Part name Part number Lexmark adapter plug 40X8519 Page Connecting the printer to a wall jack in Germany Faxing 104Connecting to a distinctive ring service Setting the outgoing fax name and numberSettings Fax Settings Analog Fax Setup Answer On Setting the date and time Configuring the printer to observe daylight saving timeSending a fax using the printer control panel Sending a faxSending a fax using the computer Sending a fax using a shortcut numberFax tab Enable fax Sending a fax using the address book Sending a fax at a scheduled timeClick Settings Manage Shortcuts Fax Shortcut Setup Creating shortcutsCustomizing fax settings Changing the fax resolutionClick Settings Reports Click Fax Job Log or Fax Call Log Making a fax lighter or darkerCanceling an outgoing fax Holding and forwarding faxesBlocking junk faxes Holding faxesClick Settings Fax Settings Analog Fax Setup Holding Faxes Click Settings Fax SettingsUnderstanding the fax options Forwarding a faxFaxing 113 Delayed Send Faxing 114This option lets you send a fax at a later time or date Using Scan to Network Creating an FTP shortcut using the Embedded Web ServerScanning Scanning to an FTP addressCreating an FTP shortcut using the printer control panel Scanning to an FTP address using the printer control panelScanning to an FTP address using a shortcut number Scanning to an FTP addressScanning to a computer using the Embedded Web Server Scanning to a computer or flash driveClick Scan Profile Create Scan Profile Setting up Scan to Computer Understanding the scan options Scanning to a flash driveFTP Address Click Next CloseScanning 120 Setup Understanding printer menus Menus listUnderstanding printer menus 122 Supplies menu Understanding printer menus 123Default Source menu Paper menuPaper Size/Type menu Understanding printer menus 124Understanding printer menus 125 MP Feeder SizeMP Feeder Type Understanding printer menus 126 Manual Paper SizeManual Paper Type Manual Envelope SizeSubstitute Size menu Paper Texture menuUnderstanding printer menus 127 Understanding printer menus 128 Paper Weight menu Understanding printer menus 129Paper Loading menu Understanding printer menus 130Understanding printer menus 131 Custom Types menu Custom Names menuCustom Scan Sizes menu Understanding printer menus 132Universal Setup menu Reports menuReports menu Understanding printer menus 133Network/Ports Active NIC menuStandard Network or Network x menus Understanding printer menus 134Understanding printer menus 135 To access the menu, navigate to either of the following Network Card menuUnderstanding printer menus 136 TCP/IP menu Understanding printer menus 137Wireless menu To access the menu, navigate to any of the followingIPv6 menu Understanding printer menus 138Network/Ports Network x Network x Setup Wireless AppleTalk menuStandard USB menu Understanding printer menus 140Set Zone Smtp Setup menu Understanding printer menus 141Understanding printer menus 142 Miscellaneous Security Settings menu Security menuConfidential Print menu Understanding printer menus 143Disk Wiping menu Understanding printer menus 144Security Audit Log menu Set Date and Time menuUnderstanding printer menus 145 Settings menu General Settings menuUnderstanding printer menus 146 Quiet Mode Run Initial setupUnderstanding printer menus 147 ADF Loaded BeepUnderstanding printer menus 148 KeyboardPaper Sizes Scan to PC Port RangeUnderstanding printer menus 149 Displayed InformationUnderstanding printer menus 150 Home screen customizationDate Format Understanding printer menus 151 Alarms TimeoutsUnderstanding printer menus 152 Contact NameUnderstanding printer menus 153 Error Recovery Print RecoveryUnderstanding printer menus 154 Copy Settings menu Understanding printer menus 155Understanding printer menus 156 Understanding printer menus 157 Understanding printer menus 158 Understanding printer menus 159 Fax Settings menu Fax Mode Analog Fax Setup menuGeneral Fax Settings Understanding printer menus 160Fax Send Settings ResolutionUnderstanding printer menus 161 Fax CoverUnderstanding printer menus 162 Dial PrefixUnderstanding printer menus 163 Understanding printer menus 164 Fax Receive Settings Understanding printer menus 165Understanding printer menus 166 Fax Log Settings Understanding printer menus 167Fax Mode Fax Server Setup menu Speaker SettingsFax Mode sends the fax job to a fax server for transmission Answer OnFax Resolution Understanding printer menus 169Orientation ‑mail Settings menu Enable Analog Receive‑mail Server Setup Understanding printer menus 170Understanding printer menus 171 FormatText Default Text/Photo DefaultPhoto Default Understanding printer menus 172Understanding printer menus 173 ‑mail images sent as‑mail Bit Depth Understanding printer menus 174 Use cc/bccFTP Settings menu Understanding printer menus 175Understanding printer menus 176 Understanding printer menus 177 FTP bit DepthFile Name Understanding printer menus 178 Scan Settings menu Flash Drive menuUnderstanding printer menus 179 Understanding printer menus 180 Understanding printer menus 181 Scan Bit DepthPrint Settings menu Understanding printer menus 182Copies Understanding printer menus 183 Duplex BindingPaper Saver Orientation Paper Saver BorderPrint Settings Setup menuUnderstanding printer menus 184 Finishing menu Understanding printer menus 185Download Target Resource SaveUnderstanding printer menus 186 Separator SourceQuality menu Understanding printer menus 187Understanding printer menus 188 Spot Color Replacement Color AdjustUnderstanding printer menus 189 Manual ColorJob Accounting menu Understanding printer menus 190Utilities menu Understanding printer menus 191XPS menu PostScript menuUnderstanding printer menus 192 PCL Emul menu Understanding printer menus 193Understanding printer menus 194 Understanding printer menus 195 Tray RenumberHtml menu Understanding printer menus 196Font Size ScaleHelp menu Image menuUnderstanding printer menus 197 Understanding printer menus 198 Menu item DescriptionUsing recycled paper Saving money and the environmentSaving paper and toner Conserving suppliesUsing Eco‑Mode Saving energyReducing printer noise Avoid paper jamsAdjusting Sleep mode Click Settings General Settings TimeoutsSettings General Settings Timeouts Sleep Mode Saving money and the environment 201Using Hibernate Mode Setting Hibernate TimeoutClick Settings General Settings Sleep Button Settings Saving money and the environment 202Using Schedule Power Modes Adjusting the brightness of the displaySettings General Settings Timeouts Hibernate Timeout Click Settings General Settings Schedule Power ModesSettings General Settings Screen Brightness RecyclingRecycling Lexmark products Recycling Lexmark packagingPage Using the security lock feature Securing the printerStatement of Volatility Securing the printer 206Touch Wipe All Settings Touch Back Exit Config MenuErasing volatile memory Erasing non‑volatile memoryConfiguring printer hard disk encryption Using the printer control panelUsing the Embedded Web Server Click Settings Security Disk EncryptionTouch Disk Encryption Enable Finding printer security informationCleaning the printer parts Cleaning the printerMaintaining the printer Storing suppliesCleaning the scanner glass Maintaining the printer 211Close the scanner cover Checking the status of parts and supplies Estimated number of remaining pagesMaintaining the printer 212 Status/Supplies View SuppliesUsing genuine Lexmark parts and supplies Ordering suppliesOrdering toner cartridges Return Program cartridgesOrdering a maintenance kit Ordering imaging kitsRegular cartridges Maintaining the printer 214Replacing supplies Ordering a waste toner bottleReplacing the waste toner bottle Maintaining the printer 215Page Page Page Replacing a black and color imaging kit Maintaining the printer 219Open the front door Open the top door Page Page Page Page Page Page Replacing toner cartridges Maintaining the printer 226 Close the front doorPage Replacing a developer unit Page Page Page Page Page Page Moving the printer Before moving the printerMoving the printer to another location Shipping the printerFinding advanced networking and administrator information Setting up e‑mail alertsManaging the printer Checking the virtual displayClick Settings Print Settings Supply Notifications Notification DescriptionModifying confidential print settings Copying printer settings to other printersRestoring factory default settings Settings General Settings Factory Defaults Restore Now Clearing jams Avoiding jamsLoad paper properly Clearing jams 240Understanding jam messages and locations Use recommended paperJam location Message on the display What to do ‑page jam, clear standard bin Clearing jams 242Page Page Jam, open front door to clear fuser Clearing jams 246 Open the top door Page Jam, open front door 20y.xx ‑page jam, open front door to clear duplex 23y.xx ‑page jam, open tray x 24y.xx Page ‑page jam, clear manual feeder ‑page jam, clear multipurpose feederClearing jams 252 Page ‑page jam, open automatic feeder top cover y.xx Models, select Next Clear the jam, press OKModels, select Next Clear the jam, press OK Troubleshooting Understanding the printer messagesConfiguration change, some held jobs were not restored Color cartridge low 88.xyColor cartridge nearly low 88.xy Color cartridge very low, x estimated pages remain 88.xyError reading USB drive. Remove USB Error reading USB hub. Remove hubDefective flash detected Disk fullInsufficient memory to support Resource Save feature Incorrect paper size, open paper sourceInsert Tray Insufficient memory for Flash Memory Defragment operationInsufficient memory, some held jobs will not be restored Troubleshooting 260Load paper source with custom type name Load paper source with custom stringLoad paper source with paper type paper size Load Manual Feeder with custom stringLoad Manual Feeder with custom type name Load Manual Feeder with paper sizeMaintenance kit low 80.xy Maintenance kit nearly low 80.xyMaintenance kit very low, x estimated pages remain 80.xy Network x software errorReinstall missing or unresponsive color cartridge 31.xy Reinstall missing or unresponsive type imaging kit 31.xyTroubleshooting 263 Non-Lexmark color supply type, see Users Guide 33.xyReload printed pages in Tray Remove packaging material, area nameRemove paper from standard output bin Replace color cartridge, 0 estimated pages remain 88.xyReplace all originals if restarting job Remove defective diskReplace defective color cartridge 31.xy Replace defective type imaging kit 31.xyReplace missing type imaging kit 31.xy Replace missing waste toner bottle 82.xyReplace unsupported color cartridge 32.xy Replace unsupported type imaging kit 32.xyRestore held jobs? Scanner disabled by adminSome held jobs were not restored Scanner automatic feeder cover openSmtp server not set up. Contact system administrator Standard network software errorStandard USB port disabled Too many flash options installedToo many trays attached Type imaging kit low 84.xyType imaging kit nearly low 84.xy Type imaging kit very low, x estimated pages remain 84.xySolving printer problems Weblink server not set up. Contact system administratorBasic printer problems Troubleshooting 270Troubleshooting 271 Option problems Troubleshooting 272Printer display is blank Cannot detect internal optionTray problems Troubleshooting 273Action Yes Step Problem is solved Go to step Step Problem is solved. Go to stepPaper feed problems Troubleshooting 274Settings General Settings Print Recovery Jammed pages are not reprintedTroubleshooting 275 Action Yes Step Go to step Problem is solvedPaper frequently jams Paper jam message remains after jam is clearedSolving print problems Printing problemsTroubleshooting 276 Confidential and other held jobs do not printError message about reading the flash drive appears Troubleshooting 277Incorrect characters print Troubleshooting 278 Job prints from the wrong tray or on the wrong paperLarge jobs do not collate Troubleshooting 279 Printing slows downClick File Print Advanced Print As Image OK OK Troubleshooting 280 Print jobs do not printTroubleshooting 281 Settings General Settings Print Recovery Page Protect OffPrint job takes longer than expected Troubleshooting 282 Settings General Settings TimeoutsTray linking does not work Unexpected page breaks occurPrint quality problems Troubleshooting 283Characters have jagged or uneven edges Clipped pages or imagesTroubleshooting 284 Gray background on printsTroubleshooting 285 Horizontal voids appear on printsTroubleshooting 286 Incorrect margins on printsTroubleshooting 287 Paper curlTroubleshooting 288 Print irregularitiesTroubleshooting 289 Print is too darkTroubleshooting 290 Print is too lightTroubleshooting 291 Printer is printing blank pagesTroubleshooting 292 Printer is printing solid black pagesTroubleshooting 293 Repeating defects appear on printsShadow images appear on prints Troubleshooting 294 Skewed printTroubleshooting 295 Streaked horizontal lines appear on printsTroubleshooting 296 Streaked vertical lines appear on printsTroubleshooting 297 Toner fog or background shading appears on printsTroubleshooting 298 Toner rubs offToner specks appear on prints Troubleshooting 299 Transparency print quality is poorUneven print density Vertical voids appear on printsColor quality problems FAQ about color printingWhat is RGB color? What is Cmyk color?Troubleshooting 301 What is manual color correction?How is color specified in a document to be printed? How does the printer know what color to print?Prints on color transparencies appear dark when projected Troubleshooting 302Object type Color conversion tables Solving copy problems Troubleshooting 303Print appears tinted Copier does not respond onCopier does not respond Scanner unit does not closeTroubleshooting 305 Poor copy qualityTroubleshooting 306 Partial document or photo copiesSolving fax problems Troubleshooting 307Caller ID is not shown Cannot send or receive a faxTroubleshooting 308 Troubleshooting 309 Yes Problem is solved Go to step 310Fax and e-mail functions are not set up Settings General Settings Run initial setup Yes SubmitSolving scanner problems Troubleshooting 312Click Settings Fax Settings Analog Fax Setup Received fax has poor print qualityScanner does not respond Troubleshooting 314 Scan job was not successfulStamp or Overwrite Existing file check boxTroubleshooting 315 Scanning takes too long or freezes the computerPoor scanned image quality Troubleshooting 316 Partial document or photo scansCannot scan from a computer Solving home screen applications problems An application error has occurredTroubleshooting 317 An application error has occurred onTroubleshooting 318 Troubleshooting 319 Contacting customer supportTech Library MailProduct information Edition notice320 OctoberLicensing notices Trademarks321 Noise emission levels Product disposal322 Meter average sound pressure, dBATemperature information Static sensitivity noticeLaser notice Laser advisory labelPower consumption Product power consumptionMode Description Power consumption Watts 324Sleep Mode Hibernate ModeOff mode Regulatory notices for electromagnetic compatibilityIndustry Canada compliance statement Avis de conformité aux normes de l’industrie du CanadaEuropean Community EC directives conformity 326Regulatory notices for telecommunication terminal equipment 327Industry Canada Canada 328Industry Canada Canada 329Using this product in Switzerland Utilisation de ce produit en SuisseVerwendung dieses Produkts in der Schweiz Uso del prodotto in SvizzeraRegulatory notices for wireless products Modular component noticeExposure to radio frequency radiation 331332 ΤΗΣ Οδηγιασ 1999/5/ΕΚLimited warranty Lexmark International, Inc., Lexington, KY333 Limited warranty service Extent of limited warranty334 Patent acknowledgment Limitation of liabilityAdditional rights 335336 Symbols IndexNumerics Index 337Page Page Page Page Page Page Page Page Page