Troubleshooting 256, 320, Index 337 | Lexmark 28D0550, 415, 28D0500

Contents

Troubleshooting	256
Understanding the printer messages	256
Solving printer problems	270
Solving print problems	276
Solving copy problems	303
Solving fax problems	307
Solving scanner problems	312
Solving home screen applications problems	317
Embedded Web Server does not open	317
Contacting customer support	319
Notices	320
Product information	320
Edition notice	320
Power consumption	324
Index	337

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Lexmark 28D0550, 415, 28D0500, CX410, 22ZT157 manual Troubleshooting 256, 320, Index 337

415, 28D0500, 22ZT157, CX410, 28D0550 specifications

Lexmark has established itself as a key player in the printing industry, offering a range of high-quality products designed for both small and large businesses. Among its impressive lineup, the Lexmark 28D0550, CX410, 22ZT157, 28D0500, and 415 printers stand out due to their advanced features, reliable performance, and innovative technologies.

The Lexmark 28D0550, also known as the Lexmark E460, is a monochrome laser printer tailored for office environments where efficiency is paramount. It delivers fast printing speeds of up to 45 pages per minute, thus enhancing productivity. The printer boasts a high monthly duty cycle, making it ideal for businesses with heavy printing requirements. Additionally, the 28D0550 utilizes advanced toner technology that ensures sharp, crisp text and images.

The Lexmark CX410 is a versatile multifunction printer that combines printing, scanning, copying, and faxing capabilities in one device. It features color laser technology, allowing users to produce vibrant color documents with ease. The CX410 also incorporates automatic double-sided printing, reducing paper waste and saving costs. Its intuitive touchscreen interface makes navigation and operations user-friendly, while Lexmark's Smart MFP technology enhances workflow efficiency.

The 22ZT157 represents Lexmark's commitment to sustainability. This printer is designed with eco-friendly features, including energy-efficient modes and recyclable materials. Users appreciate its compact design, which is perfect for tight office spaces. It offers reliable performance while maintaining low operational costs, making it a smart choice for budget-conscious businesses.

The Lexmark 28D0500 is notable for its superior print quality and speedy output. This model is particularly well-suited for high-volume printing tasks, providing users with exceptional clarity in text and images. The printer's robust build ensures durability and longevity, while its fast first-page-out time boosts operational efficiency.

Lastly, the Lexmark 415 combines advanced features with user-friendly technology. It supports mobile printing solutions, allowing users to print from various devices seamlessly. Cloud connectivity offers additional flexibility, making it easier for teams to collaborate and access files remotely. The printer's high-capacity toner cartridges provide longer print runs, significantly reducing downtime.

In summary, Lexmark's 28D0550, CX410, 22ZT157, 28D0500, and 415 models showcase the company’s commitment to delivering high-quality printing solutions that cater to diverse business needs. With their advanced technologies and user-oriented features, these printers are designed to enhance productivity while ensuring reliability and cost-effectiveness.

Contents

Users Guide October Contents Printing Loading paper and specialty mediaPaper and specialty media guide Copying Understanding printer menus 122 FaxingScanning 115 Saving money and the environment 199 Maintaining the printer 210 Managing the printer 236Clearing jams 240 Troubleshooting 256 320Index 337 Safety information Safety information Safety information Learning about the printer Learning about the printerFinding information about the printer What are you looking for? Find it here Selecting a location for the printer Other countries and regions-See the printed Printer configurations Understanding the basic functions of the scanner Basic models Using the scanner glass Using the ADF and scanner glassUsing the ADF Automatic document feeder ADF Scanner glass Understanding the home screen Using the printer control panelUnderstanding the printer control panel Understanding the printer control panel This may also appear on the home screen FeaturesFeature Description Touch Indicator light Using the touch-screen buttonsIndicator light color and its corresponding printer status Printer status Other touch-screen buttons Arrows View a list of options Copy It Print a copy For Windows users Setting up and using the home screen applicationsFinding the IP address of the computer For Macintosh users Finding the IP address of the printer Accessing the Embedded Web ServerClick Settings General Settings Home screen customization Customizing the home screen Understanding the different applications Setting up Forms and FavoritesClick Software and Solutions Other Apps Activating the home screen applications Setting up Card Copy Click Settings Apps Apps Management Forms and FavoritesClick Settings Apps Apps Management Card Copy Using MyShortcut Setting up Multi Send Click Settings Apps Apps Management Scan to Network Setting up Scan to NetworkClick Settings Apps Apps Management Multi Send UseTo Exporting and importing a configuration Setting up Remote Operator PanelClick Settings Remote Operator Panel Settings Click Submit Additional printer setup Installing internal optionsAvailable internal options Accessing the controller board Memory card connector Option card connectorReattach the cover Installing a memory card Page Installing an optional card Page Installing hardware options Order of installationInstalling optional trays Page Additional printer setup Install the dust covers Attaching cables Setting up the printer software Installing the printer software Open the printers folder Updating available options in the printer driverMacintosh Windows Add any installed hardware options, and then click OK Preparing to set up the printer on an Ethernet networkClick Update Now ‑ Ask Printer Networking For Macintosh users Installing the printer on an Ethernet networkFor Windows users Select Ethernet connection, and then click Continue Preparing to set up the printer on a wireless network Network/Ports Active NIC Auto Connecting the printer using the Wireless Setup WizardSelect a wireless connection setup From the printer control panel, navigate to Additional printer setup Using the Push Button Configuration methodUsing the Personal Identification Number PIN method Follow the instructions on the printer display Additional printer setup Printing a network setup Reports Network Setup Loading paper and specialty media Setting the paper size and typeConfiguring Universal paper settings Loading the 250‑ and 550‑sheet trayPage Page Loading the manual feeder Loading the 650‑sheet duo tray Length guide tab Loading the multipurpose feeder Width guide tab Feeder extender Linking and unlinking trays Linking and unlinking trays Using the Embedded Web Server Using the printer control panelCreating a custom name for a paper type Select a custom name you want to configure, and then touch Configuring a custom nameClick Settings Paper Menu Custom Types Assigning a custom paper type Paper and specialty media guide Using specialty mediaTips on using letterhead Paper and specialty media guide Tips on using transparencies Tips on using envelopes Tips on using labels Tips on using card stock Paper characteristicsPaper guidelines Unacceptable paper Moisture contentFiber content Selecting paper Using recycled paper and other office papers Selecting preprinted forms and letterheadStoring paper 550 ‑sheet Multipurpose Tray Glass Mode Feeder Supported paper sizes, types, and weightsScanner Duplex Dimension Supported paper sizes 550 ‑sheet Multipurpose Tray Glass Mode Supported paper types and weights Manual 650 ‑sheet duo tray 550 ‑sheet Scanner Duplex Tray Feeder Glass ModePaper type Multipurpose Tray Feeder Printing a document PrintingPrinting forms Printing a document Adjusting toner darkness Using Max Speed and Max Yield Settings Print Settings Setup Menu Printing from a flash drivePrinting from a flash drive Supported flash drives and file types Printing confidential and other held jobs Storing print jobs in the printerRecommended flash drives File type Modifying confidential print settings Printing confidential and other held jobsPrinting Touch Canceling a print job Printing information pages For Macintosh users Making copies Copying using the ADFCopying Making a quick copy Copying on specialty media Copying using the scanner glassCopying photos Copying on transparencies Copying on letterhead Creating a copy shortcut using the printer control panelCustomizing copy settings Copying to a different size Making copies using paper from a selected tray Copying different paper sizesExample 1 Copying on mixed paper sizes Example 2 Copying on a single paper size Copying on both sides of the paper duplexingReducing or enlarging copies Copy Copy from Mixed Sizes Copy to Auto Size Match Copy It Adjusting copy quality Between Copies Between Jobs Collating copiesPlacing separator sheets between copies Collated Not collated Placing a header or footer on pages Placing information on copiesCopying multiple pages onto a single sheet Between Pages Off Canceling a copy job Canceling a copy job while pages are being printedPlacing an overlay message on each Understanding the copy options Advanced Duplex ContentColor Save As Shortcut Separator Sheets Cover Page SetupOverlay Header/Footer Creating an e-mail shortcut using the Embedded Web Server Setting up the printer to e-mailSetting up the e-mail function Mailing Click Settings Creating an e-mail shortcut using the printer control panelSending an e-mail using the printer control panel Mailing a document Sending an e‑mail using a shortcut number Sending an e‑mail using the address book Customizing e-mail settings Adding e-mail subject and message informationChanging the output file type Canceling an e-mail Understanding the e-mail options Resolution Send As Setup Scan PreviewTransmission Log Setting up the printer to fax FaxingFaxing Using the Embedded Web Server for fax setup Initial fax setupUsing the printer control panel for fax setup Click Settings Fax Settings Analog Fax Setup Choosing a fax connection Setup 1 Printer is connected to a dedicated fax lineTips for this setup Scenario 1 Standard telephone line Connected to the same telephone wall jack Connected to different wall jacks To connect Scenario 2 Digital Subscriber Line DSL Scenario 3 VoIP telephone service Setup 1 Printer is connected directly to a cable modem Faxing 100Page Part name Part number Lexmark adapter plug 40X8519 Page Connecting the printer to a wall jack in Germany Faxing 104 Connecting to a distinctive ring service Setting the outgoing fax name and numberSettings Fax Settings Analog Fax Setup Answer On Sending a fax using the printer control panel Setting the date and timeConfiguring the printer to observe daylight saving time Sending a fax Sending a fax using the computer Sending a fax using a shortcut numberFax tab Enable fax Sending a fax using the address book Sending a fax at a scheduled time Click Settings Manage Shortcuts Fax Shortcut Setup Creating shortcuts Click Settings Reports Click Fax Job Log or Fax Call Log Customizing fax settingsChanging the fax resolution Making a fax lighter or darker Blocking junk faxes Canceling an outgoing faxHolding and forwarding faxes Holding faxes Understanding the fax options Click Settings Fax Settings Analog Fax Setup Holding FaxesClick Settings Fax Settings Forwarding a fax Faxing 113 Delayed Send Faxing 114This option lets you send a fax at a later time or date Scanning Using Scan to NetworkCreating an FTP shortcut using the Embedded Web Server Scanning to an FTP address Scanning to an FTP address using a shortcut number Creating an FTP shortcut using the printer control panelScanning to an FTP address using the printer control panel Scanning to an FTP address Scanning to a computer using the Embedded Web Server Scanning to a computer or flash driveClick Scan Profile Create Scan Profile Setting up Scan to Computer FTP Address Understanding the scan optionsScanning to a flash drive Click Next Close Scanning 120 Setup Understanding printer menus Menus listUnderstanding printer menus 122 Supplies menu Understanding printer menus 123 Paper Size/Type menu Default Source menuPaper menu Understanding printer menus 124 Understanding printer menus 125 MP Feeder SizeMP Feeder Type Manual Paper Type Understanding printer menus 126Manual Paper Size Manual Envelope Size Substitute Size menu Paper Texture menuUnderstanding printer menus 127 Understanding printer menus 128 Paper Weight menu Understanding printer menus 129 Paper Loading menu Understanding printer menus 130 Understanding printer menus 131 Custom Scan Sizes menu Custom Types menuCustom Names menu Understanding printer menus 132 Reports menu Universal Setup menuReports menu Understanding printer menus 133 Standard Network or Network x menus Network/PortsActive NIC menu Understanding printer menus 134 Understanding printer menus 135 To access the menu, navigate to either of the following Network Card menuUnderstanding printer menus 136 TCP/IP menu Understanding printer menus 137 IPv6 menu Wireless menuTo access the menu, navigate to any of the following Understanding printer menus 138 Network/Ports Network x Network x Setup Wireless AppleTalk menu Standard USB menu Understanding printer menus 140Set Zone Smtp Setup menu Understanding printer menus 141 Understanding printer menus 142 Confidential Print menu Miscellaneous Security Settings menuSecurity menu Understanding printer menus 143 Disk Wiping menu Understanding printer menus 144 Security Audit Log menu Set Date and Time menuUnderstanding printer menus 145 Settings menu General Settings menuUnderstanding printer menus 146 Understanding printer menus 147 Quiet ModeRun Initial setup ADF Loaded Beep Paper Sizes Understanding printer menus 148Keyboard Scan to PC Port Range Understanding printer menus 149 Displayed Information Understanding printer menus 150 Home screen customizationDate Format Understanding printer menus 151 Understanding printer menus 152 AlarmsTimeouts Contact Name Understanding printer menus 153 Error Recovery Print RecoveryUnderstanding printer menus 154 Copy Settings menu Understanding printer menus 155 Understanding printer menus 156 Understanding printer menus 157 Understanding printer menus 158 Understanding printer menus 159 General Fax Settings Fax Settings menuFax Mode Analog Fax Setup menu Understanding printer menus 160 Understanding printer menus 161 Fax Send SettingsResolution Fax Cover Understanding printer menus 162 Dial Prefix Understanding printer menus 163 Understanding printer menus 164 Fax Receive Settings Understanding printer menus 165 Understanding printer menus 166 Fax Log Settings Understanding printer menus 167 Fax Mode sends the fax job to a fax server for transmission Fax Mode Fax Server Setup menuSpeaker Settings Answer On Fax Resolution Understanding printer menus 169Orientation ‑mail Server Setup ‑mail Settings menuEnable Analog Receive Understanding printer menus 170 Understanding printer menus 171 Format Photo Default Text DefaultText/Photo Default Understanding printer menus 172 Understanding printer menus 173 ‑mail images sent as‑mail Bit Depth Understanding printer menus 174 Use cc/bcc FTP Settings menu Understanding printer menus 175 Understanding printer menus 176 Understanding printer menus 177 FTP bit DepthFile Name Understanding printer menus 178 Scan Settings menu Flash Drive menuUnderstanding printer menus 179 Understanding printer menus 180 Understanding printer menus 181 Scan Bit Depth Print Settings menu Understanding printer menus 182Copies Paper Saver Orientation Understanding printer menus 183Duplex Binding Paper Saver Border Print Settings Setup menuUnderstanding printer menus 184 Download Target Finishing menuUnderstanding printer menus 185 Resource Save Understanding printer menus 186 Separator Source Quality menu Understanding printer menus 187 Understanding printer menus 188 Understanding printer menus 189 Spot Color ReplacementColor Adjust Manual Color Job Accounting menu Understanding printer menus 190 Utilities menu Understanding printer menus 191 XPS menu PostScript menuUnderstanding printer menus 192 PCL Emul menu Understanding printer menus 193 Understanding printer menus 194 Understanding printer menus 195 Tray Renumber Font Size Html menuUnderstanding printer menus 196 Scale Help menu Image menuUnderstanding printer menus 197 Understanding printer menus 198 Menu item Description Saving paper and toner Using recycled paperSaving money and the environment Conserving supplies Reducing printer noise Using Eco‑ModeSaving energy Avoid paper jams Settings General Settings Timeouts Sleep Mode Adjusting Sleep modeClick Settings General Settings Timeouts Saving money and the environment 201 Click Settings General Settings Sleep Button Settings Using Hibernate ModeSetting Hibernate Timeout Saving money and the environment 202 Settings General Settings Timeouts Hibernate Timeout Using Schedule Power ModesAdjusting the brightness of the display Click Settings General Settings Schedule Power Modes Recycling Lexmark products Settings General Settings Screen BrightnessRecycling Recycling Lexmark packagingPage Statement of Volatility Using the security lock featureSecuring the printer Securing the printer 206 Erasing volatile memory Touch Wipe All SettingsTouch Back Exit Config Menu Erasing non‑volatile memory Using the Embedded Web Server Configuring printer hard disk encryptionUsing the printer control panel Click Settings Security Disk Encryption Touch Disk Encryption Enable Finding printer security information Maintaining the printer Cleaning the printer partsCleaning the printer Storing supplies Cleaning the scanner glass Maintaining the printer 211Close the scanner cover Maintaining the printer 212 Checking the status of parts and suppliesEstimated number of remaining pages Status/Supplies View Supplies Ordering toner cartridges Using genuine Lexmark parts and suppliesOrdering supplies Return Program cartridges Regular cartridges Ordering a maintenance kitOrdering imaging kits Maintaining the printer 214 Replacing the waste toner bottle Replacing suppliesOrdering a waste toner bottle Maintaining the printer 215Page Page Page Replacing a black and color imaging kit Maintaining the printer 219Open the front door Open the top door Page Page Page Page Page Page Replacing toner cartridges Maintaining the printer 226 Close the front doorPage Replacing a developer unit Page Page Page Page Page Page Moving the printer to another location Moving the printerBefore moving the printer Shipping the printer Managing the printer Finding advanced networking and administrator informationSetting up e‑mail alerts Checking the virtual display Click Settings Print Settings Supply Notifications Notification Description Modifying confidential print settings Copying printer settings to other printersRestoring factory default settings Settings General Settings Factory Defaults Restore Now Load paper properly Clearing jamsAvoiding jams Clearing jams 240 Understanding jam messages and locations Use recommended paperJam location Message on the display What to do ‑page jam, clear standard bin Clearing jams 242Page Page Jam, open front door to clear fuser Clearing jams 246 Open the top door Page Jam, open front door 20y.xx ‑page jam, open front door to clear duplex 23y.xx ‑page jam, open tray x 24y.xx Page ‑page jam, clear manual feeder ‑page jam, clear multipurpose feederClearing jams 252 Page ‑page jam, open automatic feeder top cover y.xx Models, select Next Clear the jam, press OK Models, select Next Clear the jam, press OK Troubleshooting Understanding the printer messages Color cartridge nearly low 88.xy Configuration change, some held jobs were not restoredColor cartridge low 88.xy Color cartridge very low, x estimated pages remain 88.xy Defective flash detected Error reading USB drive. Remove USBError reading USB hub. Remove hub Disk full Insert Tray Insufficient memory to support Resource Save featureIncorrect paper size, open paper source Insufficient memory for Flash Memory Defragment operation Load paper source with custom type name Insufficient memory, some held jobs will not be restoredTroubleshooting 260 Load paper source with custom string Load Manual Feeder with custom type name Load paper source with paper type paper sizeLoad Manual Feeder with custom string Load Manual Feeder with paper size Maintenance kit very low, x estimated pages remain 80.xy Maintenance kit low 80.xyMaintenance kit nearly low 80.xy Network x software error Troubleshooting 263 Reinstall missing or unresponsive color cartridge 31.xyReinstall missing or unresponsive type imaging kit 31.xy Non-Lexmark color supply type, see Users Guide 33.xy Remove paper from standard output bin Reload printed pages in TrayRemove packaging material, area name Replace color cartridge, 0 estimated pages remain 88.xy Replace defective color cartridge 31.xy Replace all originals if restarting jobRemove defective disk Replace defective type imaging kit 31.xy Replace unsupported color cartridge 32.xy Replace missing type imaging kit 31.xyReplace missing waste toner bottle 82.xy Replace unsupported type imaging kit 32.xy Some held jobs were not restored Restore held jobs?Scanner disabled by admin Scanner automatic feeder cover open Standard USB port disabled Smtp server not set up. Contact system administratorStandard network software error Too many flash options installed Type imaging kit nearly low 84.xy Too many trays attachedType imaging kit low 84.xy Type imaging kit very low, x estimated pages remain 84.xy Basic printer problems Solving printer problemsWeblink server not set up. Contact system administrator Troubleshooting 270 Troubleshooting 271 Printer display is blank Option problemsTroubleshooting 272 Cannot detect internal option Action Yes Step Problem is solved Go to step Tray problemsTroubleshooting 273 Step Problem is solved. Go to step Settings General Settings Print Recovery Paper feed problemsTroubleshooting 274 Jammed pages are not reprinted Paper frequently jams Troubleshooting 275Action Yes Step Go to step Problem is solved Paper jam message remains after jam is cleared Troubleshooting 276 Solving print problemsPrinting problems Confidential and other held jobs do not print Error message about reading the flash drive appears Troubleshooting 277Incorrect characters print Troubleshooting 278 Job prints from the wrong tray or on the wrong paperLarge jobs do not collate Troubleshooting 279 Printing slows downClick File Print Advanced Print As Image OK OK Troubleshooting 280 Print jobs do not print Troubleshooting 281 Settings General Settings Print Recovery Page Protect OffPrint job takes longer than expected Tray linking does not work Troubleshooting 282Settings General Settings Timeouts Unexpected page breaks occur Characters have jagged or uneven edges Print quality problemsTroubleshooting 283 Clipped pages or images Troubleshooting 284 Gray background on prints Troubleshooting 285 Horizontal voids appear on prints Troubleshooting 286 Incorrect margins on prints Troubleshooting 287 Paper curl Troubleshooting 288 Print irregularities Troubleshooting 289 Print is too dark Troubleshooting 290 Print is too light Troubleshooting 291 Printer is printing blank pages Troubleshooting 292 Printer is printing solid black pages Troubleshooting 293 Repeating defects appear on printsShadow images appear on prints Troubleshooting 294 Skewed print Troubleshooting 295 Streaked horizontal lines appear on prints Troubleshooting 296 Streaked vertical lines appear on prints Troubleshooting 297 Toner fog or background shading appears on prints Troubleshooting 298 Toner rubs offToner specks appear on prints Uneven print density Troubleshooting 299Transparency print quality is poor Vertical voids appear on prints What is RGB color? Color quality problemsFAQ about color printing What is Cmyk color? How is color specified in a document to be printed? Troubleshooting 301What is manual color correction? How does the printer know what color to print? Prints on color transparencies appear dark when projected Troubleshooting 302Object type Color conversion tables Print appears tinted Solving copy problemsTroubleshooting 303 Copier does not respond on Copier does not respond Scanner unit does not close Troubleshooting 305 Poor copy quality Troubleshooting 306 Partial document or photo copies Caller ID is not shown Solving fax problemsTroubleshooting 307 Cannot send or receive a fax Troubleshooting 308 Troubleshooting 309 Yes Problem is solved Go to step 310 Fax and e-mail functions are not set up Settings General Settings Run initial setup Yes Submit Click Settings Fax Settings Analog Fax Setup Solving scanner problemsTroubleshooting 312 Received fax has poor print quality Scanner does not respond Stamp or Overwrite Troubleshooting 314Scan job was not successful Existing file check box Troubleshooting 315 Scanning takes too long or freezes the computerPoor scanned image quality Troubleshooting 316 Partial document or photo scansCannot scan from a computer Troubleshooting 317 Solving home screen applications problemsAn application error has occurred An application error has occurred on Troubleshooting 318 Tech Library Troubleshooting 319Contacting customer support Mail 320 Product informationEdition notice October Licensing notices Trademarks321 322 Noise emission levelsProduct disposal Meter average sound pressure, dBA Laser notice Temperature informationStatic sensitivity notice Laser advisory label Mode Description Power consumption Watts Power consumptionProduct power consumption 324 Off mode Sleep ModeHibernate Mode Regulatory notices for electromagnetic compatibility European Community EC directives conformity Industry Canada compliance statementAvis de conformité aux normes de l’industrie du Canada 326 Regulatory notices for telecommunication terminal equipment 327 Industry Canada Canada 328 Industry Canada Canada 329 Verwendung dieses Produkts in der Schweiz Using this product in SwitzerlandUtilisation de ce produit en Suisse Uso del prodotto in Svizzera Exposure to radio frequency radiation Regulatory notices for wireless productsModular component notice 331 332 ΤΗΣ Οδηγιασ 1999/5/ΕΚ Limited warranty Lexmark International, Inc., Lexington, KY333 Limited warranty service Extent of limited warranty334 Additional rights Patent acknowledgmentLimitation of liability 335 336 Numerics SymbolsIndex Index 337Page Page Page Page Page Page Page Page Page