Lexmark CX410, 415, 28D0550, 28D0500 Cannot detect memory card, Tray problems, Troubleshooting 273

Troubleshooting		273
Action	Yes	No
Step 4	The problem is solved.	Contact customer
a Check if the internal option is selected.		support.

It may be necessary to manually add the internal option in the printer driver to make it available for print jobs. For more information, see “Updating available options in the printer driver” on page 37.

bResend the print job.

Does the internal option operate correctly?

Cannot detect memory card

Action	Yes	No
Make sure the memory card is installed.	The problem is solved.	Contact customer
a Install the memory card. For more information, see “Installing a		support.
memory card” on page 29.
Note: Check if the memory card is securely connected to the printer
controller board.

bPrint a menu settings page, and then check if the card is listed in the Installed Options list.

Is the card listed in the Installed Options list?

Tray problems

Action	Yes	No
Step 1	The problem is solved.	Go to step 2.

aPull out the tray, and then do one or more of the following:

•Check for paper jams or misfeeds.

•Check if the paper size indicators on the paper guides are aligned with the paper size indicators on the tray.

•If you are printing on custom‑size paper, then make sure that the paper guides rest against the edges of the paper.

•Make sure the paper is below the maximum paper fill indicator.

•Make sure paper lies flat in the tray.

bCheck if the tray closes properly.

Is the tray working?

Step 2 The problem is solved. Go to step 3.

aTurn off the printer, then wait about 10 seconds, and then turn the printer back on.

bResend the print job.

Is the tray working?