Maintaining the printer 210, Managing the printer 236

Contents	5
Erasing non‑volatile memory	207
Erasing printer hard disk memory	208
Configuring printer hard disk encryption	208
Finding printer security information	209
Maintaining the printer	210
Storing supplies	210
Cleaning the printer parts	210
Checking the status of parts and supplies	212
Estimated number of remaining pages	212
Ordering supplies	213
Replacing supplies	215
Moving the printer	235
Managing the printer	236
Finding advanced networking and administrator information	236
Checking the virtual display	236
Setting up e‑mail alerts	236
Viewing reports	236
Configuring supply notifications from the Embedded Web Server	237
Modifying confidential print settings	238
Copying printer settings to other printers	238
Restoring factory default settings	238
Clearing jams	240
Avoiding jams	240
Understanding jam messages and locations	241
[x]‑page jam, clear standard bin [203.xx]	242
[x]-page jam, open front door to clear fuser [202.xx]	245
[x]-page jam, open front door [20y.xx]	248
[x]‑page jam, open front door to clear duplex [23y.xx]	249
[x]‑page jam, open tray [x] [24y.xx]	250
[x]‑page jam, clear manual feeder [251.xx]	252
[x]‑page jam, clear multipurpose feeder [250.xx]	252
[x]‑page jam, open automatic feeder top cover. [28y.xx]	254

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Lexmark 415, 28D0550, 28D0500, CX410, 22ZT157 manual Maintaining the printer 210, Managing the printer 236, Clearing jams 240

415, 28D0500, 22ZT157, CX410, 28D0550 specifications

Lexmark has established itself as a key player in the printing industry, offering a range of high-quality products designed for both small and large businesses. Among its impressive lineup, the Lexmark 28D0550, CX410, 22ZT157, 28D0500, and 415 printers stand out due to their advanced features, reliable performance, and innovative technologies.

The Lexmark 28D0550, also known as the Lexmark E460, is a monochrome laser printer tailored for office environments where efficiency is paramount. It delivers fast printing speeds of up to 45 pages per minute, thus enhancing productivity. The printer boasts a high monthly duty cycle, making it ideal for businesses with heavy printing requirements. Additionally, the 28D0550 utilizes advanced toner technology that ensures sharp, crisp text and images.

The Lexmark CX410 is a versatile multifunction printer that combines printing, scanning, copying, and faxing capabilities in one device. It features color laser technology, allowing users to produce vibrant color documents with ease. The CX410 also incorporates automatic double-sided printing, reducing paper waste and saving costs. Its intuitive touchscreen interface makes navigation and operations user-friendly, while Lexmark's Smart MFP technology enhances workflow efficiency.

The 22ZT157 represents Lexmark's commitment to sustainability. This printer is designed with eco-friendly features, including energy-efficient modes and recyclable materials. Users appreciate its compact design, which is perfect for tight office spaces. It offers reliable performance while maintaining low operational costs, making it a smart choice for budget-conscious businesses.

The Lexmark 28D0500 is notable for its superior print quality and speedy output. This model is particularly well-suited for high-volume printing tasks, providing users with exceptional clarity in text and images. The printer's robust build ensures durability and longevity, while its fast first-page-out time boosts operational efficiency.

Lastly, the Lexmark 415 combines advanced features with user-friendly technology. It supports mobile printing solutions, allowing users to print from various devices seamlessly. Cloud connectivity offers additional flexibility, making it easier for teams to collaborate and access files remotely. The printer's high-capacity toner cartridges provide longer print runs, significantly reducing downtime.

In summary, Lexmark's 28D0550, CX410, 22ZT157, 28D0500, and 415 models showcase the company’s commitment to delivering high-quality printing solutions that cater to diverse business needs. With their advanced technologies and user-oriented features, these printers are designed to enhance productivity while ensuring reliability and cost-effectiveness.

Contents

October Users Guide Contents Paper and specialty media guide Loading paper and specialty mediaPrinting Copying Scanning 115 FaxingUnderstanding printer menus 122 Saving money and the environment 199 Clearing jams 240 Maintaining the printer 210Managing the printer 236 Index 337 Troubleshooting 256320 Safety information Safety information Safety information Finding information about the printer Learning about the printerLearning about the printer What are you looking for? Find it here Other countries and regions-See the printed Selecting a location for the printer Printer configurations Basic models Understanding the basic functions of the scanner Using the ADF Using the ADF and scanner glassUsing the scanner glass Automatic document feeder ADF Scanner glass Understanding the printer control panel Using the printer control panelUnderstanding the home screen Understanding the printer control panel Feature Description FeaturesThis may also appear on the home screen Touch Indicator light color and its corresponding printer status Using the touch-screen buttonsIndicator light Printer status Arrows View a list of options Copy It Print a copy Other touch-screen buttons Finding the IP address of the computer Setting up and using the home screen applicationsFor Windows users For Macintosh users Click Settings General Settings Home screen customization Accessing the Embedded Web ServerFinding the IP address of the printer Customizing the home screen Click Software and Solutions Other Apps Setting up Forms and FavoritesUnderstanding the different applications Activating the home screen applications Click Settings Apps Apps Management Card Copy Setting up Card CopyClick Settings Apps Apps Management Forms and Favorites Setting up Multi Send Using MyShortcut Click Settings Apps Apps Management Multi Send Setting up Scan to NetworkClick Settings Apps Apps Management Scan to Network UseTo Click Settings Remote Operator Panel Settings Exporting and importing a configurationSetting up Remote Operator Panel Click Submit Available internal options Additional printer setupInstalling internal options Accessing the controller board Reattach the cover Memory card connectorOption card connector Installing a memory card Page Installing an optional card Page Installing optional trays Installing hardware optionsOrder of installation Page Attaching cables Additional printer setup Install the dust covers Installing the printer software Setting up the printer software Macintosh Updating available options in the printer driverOpen the printers folder Windows Click Update Now ‑ Ask Printer Preparing to set up the printer on an Ethernet networkAdd any installed hardware options, and then click OK Networking For Windows users Installing the printer on an Ethernet networkFor Macintosh users Select Ethernet connection, and then click Continue Preparing to set up the printer on a wireless network Select a wireless connection setup Connecting the printer using the Wireless Setup WizardNetwork/Ports Active NIC Auto From the printer control panel, navigate to Using the Personal Identification Number PIN method Using the Push Button Configuration methodAdditional printer setup Follow the instructions on the printer display Additional printer setup Reports Network Setup Printing a network setup Configuring Universal paper settings Setting the paper size and typeLoading paper and specialty media Loading the 250‑ and 550‑sheet trayPage Page Loading the manual feeder Length guide tab Loading the 650‑sheet duo tray Loading the multipurpose feeder Feeder extender Width guide tab Linking and unlinking trays Linking and unlinking trays Creating a custom name for a paper type Using the Embedded Web ServerUsing the printer control panel Click Settings Paper Menu Custom Types Configuring a custom nameSelect a custom name you want to configure, and then touch Assigning a custom paper type Tips on using letterhead Using specialty mediaPaper and specialty media guide Paper and specialty media guide Tips on using transparencies Tips on using labels Tips on using envelopes Paper guidelines Tips on using card stockPaper characteristics Fiber content Moisture contentUnacceptable paper Selecting paper Storing paper Using recycled paper and other office papersSelecting preprinted forms and letterhead Scanner Duplex Dimension Supported paper sizes, types, and weights550 ‑sheet Multipurpose Tray Glass Mode Feeder Supported paper sizes 550 ‑sheet Multipurpose Tray Glass Mode Supported paper types and weights Paper type Scanner Duplex Tray Feeder Glass ModeManual 650 ‑sheet duo tray 550 ‑sheet Multipurpose Tray Feeder Printing forms PrintingPrinting a document Printing a document Using Max Speed and Max Yield Adjusting toner darkness Printing from a flash drive Settings Print Settings Setup MenuPrinting from a flash drive Supported flash drives and file types Recommended flash drives File type Printing confidential and other held jobsStoring print jobs in the printer Printing Touch Modifying confidential print settingsPrinting confidential and other held jobs Printing information pages Canceling a print job For Macintosh users Copying Copying using the ADFMaking copies Making a quick copy Copying photos Copying using the scanner glassCopying on specialty media Copying on transparencies Customizing copy settings Creating a copy shortcut using the printer control panelCopying on letterhead Copying to a different size Example 1 Copying on mixed paper sizes Making copies using paper from a selected trayCopying different paper sizes Reducing or enlarging copies Copying on both sides of the paper duplexingExample 2 Copying on a single paper size Copy Copy from Mixed Sizes Copy to Auto Size Match Copy It Adjusting copy quality Placing separator sheets between copies Collating copiesBetween Copies Between Jobs Collated Not collated Copying multiple pages onto a single sheet Placing information on copiesPlacing a header or footer on pages Between Pages Off Placing an overlay message on each Canceling a copy jobCanceling a copy job while pages are being printed Understanding the copy options Color ContentAdvanced Duplex Save As Shortcut Overlay Cover Page SetupSeparator Sheets Header/Footer Setting up the e-mail function Setting up the printer to e-mailCreating an e-mail shortcut using the Embedded Web Server Mailing Sending an e-mail using the printer control panel Creating an e-mail shortcut using the printer control panelClick Settings Mailing a document Sending an e‑mail using the address book Sending an e‑mail using a shortcut number Changing the output file type Customizing e-mail settingsAdding e-mail subject and message information Understanding the e-mail options Canceling an e-mail Send As Resolution Transmission Log SetupScan Preview Faxing Setting up the printer to faxFaxing Using the printer control panel for fax setup Initial fax setupUsing the Embedded Web Server for fax setup Click Settings Fax Settings Analog Fax Setup Tips for this setup Setup 1 Printer is connected to a dedicated fax lineChoosing a fax connection Scenario 1 Standard telephone line Connected to the same telephone wall jack Connected to different wall jacks To connect Scenario 2 Digital Subscriber Line DSL Scenario 3 VoIP telephone service Faxing 100 Setup 1 Printer is connected directly to a cable modemPage Part name Part number Lexmark adapter plug 40X8519 Page Faxing 104 Connecting the printer to a wall jack in Germany Settings Fax Settings Analog Fax Setup Answer On Connecting to a distinctive ring serviceSetting the outgoing fax name and number Configuring the printer to observe daylight saving time Setting the date and timeSending a fax using the printer control panel Sending a fax Fax tab Enable fax Sending a fax using the computerSending a fax using a shortcut number Sending a fax at a scheduled time Sending a fax using the address book Creating shortcuts Click Settings Manage Shortcuts Fax Shortcut Setup Changing the fax resolution Customizing fax settingsClick Settings Reports Click Fax Job Log or Fax Call Log Making a fax lighter or darker Holding and forwarding faxes Canceling an outgoing faxBlocking junk faxes Holding faxes Click Settings Fax Settings Click Settings Fax Settings Analog Fax Setup Holding FaxesUnderstanding the fax options Forwarding a fax Faxing 113 This option lets you send a fax at a later time or date Delayed SendFaxing 114 Creating an FTP shortcut using the Embedded Web Server Using Scan to NetworkScanning Scanning to an FTP address Scanning to an FTP address using the printer control panel Creating an FTP shortcut using the printer control panelScanning to an FTP address using a shortcut number Scanning to an FTP address Click Scan Profile Create Scan Profile Scanning to a computer using the Embedded Web ServerScanning to a computer or flash drive Setting up Scan to Computer Scanning to a flash drive Understanding the scan optionsFTP Address Click Next Close Scanning 120 Setup Understanding printer menus 122 Understanding printer menusMenus list Understanding printer menus 123 Supplies menu Paper menu Default Source menuPaper Size/Type menu Understanding printer menus 124 MP Feeder Type Understanding printer menus 125MP Feeder Size Manual Paper Size Understanding printer menus 126Manual Paper Type Manual Envelope Size Understanding printer menus 127 Substitute Size menuPaper Texture menu Understanding printer menus 128 Understanding printer menus 129 Paper Weight menu Understanding printer menus 130 Paper Loading menu Understanding printer menus 131 Custom Names menu Custom Types menuCustom Scan Sizes menu Understanding printer menus 132 Reports menu Universal Setup menuReports menu Understanding printer menus 133 Active NIC menu Network/PortsStandard Network or Network x menus Understanding printer menus 134 Understanding printer menus 135 Understanding printer menus 136 To access the menu, navigate to either of the followingNetwork Card menu Understanding printer menus 137 TCP/IP menu To access the menu, navigate to any of the following Wireless menuIPv6 menu Understanding printer menus 138 AppleTalk menu Network/Ports Network x Network x Setup Wireless Set Zone Standard USB menuUnderstanding printer menus 140 Understanding printer menus 141 Smtp Setup menu Understanding printer menus 142 Security menu Miscellaneous Security Settings menuConfidential Print menu Understanding printer menus 143 Understanding printer menus 144 Disk Wiping menu Understanding printer menus 145 Security Audit Log menuSet Date and Time menu Understanding printer menus 146 Settings menuGeneral Settings menu Run Initial setup Quiet ModeUnderstanding printer menus 147 ADF Loaded Beep Keyboard Understanding printer menus 148Paper Sizes Scan to PC Port Range Displayed Information Understanding printer menus 149 Date Format Understanding printer menus 150Home screen customization Understanding printer menus 151 Timeouts AlarmsUnderstanding printer menus 152 Contact Name Understanding printer menus 153 Understanding printer menus 154 Error RecoveryPrint Recovery Understanding printer menus 155 Copy Settings menu Understanding printer menus 156 Understanding printer menus 157 Understanding printer menus 158 Understanding printer menus 159 Fax Mode Analog Fax Setup menu Fax Settings menuGeneral Fax Settings Understanding printer menus 160 Resolution Fax Send SettingsUnderstanding printer menus 161 Fax Cover Dial Prefix Understanding printer menus 162 Understanding printer menus 163 Understanding printer menus 164 Understanding printer menus 165 Fax Receive Settings Understanding printer menus 166 Understanding printer menus 167 Fax Log Settings Speaker Settings Fax Mode Fax Server Setup menuFax Mode sends the fax job to a fax server for transmission Answer On Orientation Fax ResolutionUnderstanding printer menus 169 Enable Analog Receive ‑mail Settings menu‑mail Server Setup Understanding printer menus 170 Format Understanding printer menus 171 Text/Photo Default Text DefaultPhoto Default Understanding printer menus 172 ‑mail Bit Depth Understanding printer menus 173‑mail images sent as Use cc/bcc Understanding printer menus 174 Understanding printer menus 175 FTP Settings menu Understanding printer menus 176 File Name Understanding printer menus 177FTP bit Depth Understanding printer menus 178 Understanding printer menus 179 Scan Settings menuFlash Drive menu Understanding printer menus 180 Scan Bit Depth Understanding printer menus 181 Copies Print Settings menuUnderstanding printer menus 182 Duplex Binding Understanding printer menus 183Paper Saver Orientation Paper Saver Border Understanding printer menus 184 Print SettingsSetup menu Understanding printer menus 185 Finishing menuDownload Target Resource Save Separator Source Understanding printer menus 186 Understanding printer menus 187 Quality menu Understanding printer menus 188 Color Adjust Spot Color ReplacementUnderstanding printer menus 189 Manual Color Understanding printer menus 190 Job Accounting menu Understanding printer menus 191 Utilities menu Understanding printer menus 192 XPS menuPostScript menu Understanding printer menus 193 PCL Emul menu Understanding printer menus 194 Tray Renumber Understanding printer menus 195 Understanding printer menus 196 Html menuFont Size Scale Understanding printer menus 197 Help menuImage menu Menu item Description Understanding printer menus 198 Saving money and the environment Using recycled paperSaving paper and toner Conserving supplies Saving energy Using Eco‑ModeReducing printer noise Avoid paper jams Click Settings General Settings Timeouts Adjusting Sleep modeSettings General Settings Timeouts Sleep Mode Saving money and the environment 201 Setting Hibernate Timeout Using Hibernate ModeClick Settings General Settings Sleep Button Settings Saving money and the environment 202 Adjusting the brightness of the display Using Schedule Power ModesSettings General Settings Timeouts Hibernate Timeout Click Settings General Settings Schedule Power Modes Recycling Settings General Settings Screen BrightnessRecycling Lexmark products Recycling Lexmark packagingPage Securing the printer Using the security lock featureStatement of Volatility Securing the printer 206 Touch Back Exit Config Menu Touch Wipe All SettingsErasing volatile memory Erasing non‑volatile memory Using the printer control panel Configuring printer hard disk encryptionUsing the Embedded Web Server Click Settings Security Disk Encryption Finding printer security information Touch Disk Encryption Enable Cleaning the printer Cleaning the printer partsMaintaining the printer Storing supplies Close the scanner cover Cleaning the scanner glassMaintaining the printer 211 Estimated number of remaining pages Checking the status of parts and suppliesMaintaining the printer 212 Status/Supplies View Supplies Ordering supplies Using genuine Lexmark parts and suppliesOrdering toner cartridges Return Program cartridges Ordering imaging kits Ordering a maintenance kitRegular cartridges Maintaining the printer 214 Ordering a waste toner bottle Replacing suppliesReplacing the waste toner bottle Maintaining the printer 215Page Page Page Open the front door Open the top door Replacing a black and color imaging kitMaintaining the printer 219 Page Page Page Page Page Page Maintaining the printer 226 Close the front door Replacing toner cartridgesPage Replacing a developer unit Page Page Page Page Page Page Before moving the printer Moving the printerMoving the printer to another location Shipping the printer Setting up e‑mail alerts Finding advanced networking and administrator informationManaging the printer Checking the virtual display Notification Description Click Settings Print Settings Supply Notifications Restoring factory default settings Modifying confidential print settingsCopying printer settings to other printers Settings General Settings Factory Defaults Restore Now Avoiding jams Clearing jamsLoad paper properly Clearing jams 240 Jam location Message on the display What to do Understanding jam messages and locationsUse recommended paper Clearing jams 242 ‑page jam, clear standard binPage Page Jam, open front door to clear fuser Clearing jams 246 Open the top door Page Jam, open front door 20y.xx ‑page jam, open front door to clear duplex 23y.xx ‑page jam, open tray x 24y.xx Page Clearing jams 252 ‑page jam, clear manual feeder‑page jam, clear multipurpose feeder Page Models, select Next Clear the jam, press OK ‑page jam, open automatic feeder top cover y.xx Models, select Next Clear the jam, press OK Understanding the printer messages Troubleshooting Color cartridge low 88.xy Configuration change, some held jobs were not restoredColor cartridge nearly low 88.xy Color cartridge very low, x estimated pages remain 88.xy Error reading USB hub. Remove hub Error reading USB drive. Remove USBDefective flash detected Disk full Incorrect paper size, open paper source Insufficient memory to support Resource Save featureInsert Tray Insufficient memory for Flash Memory Defragment operation Troubleshooting 260 Insufficient memory, some held jobs will not be restoredLoad paper source with custom type name Load paper source with custom string Load Manual Feeder with custom string Load paper source with paper type paper sizeLoad Manual Feeder with custom type name Load Manual Feeder with paper size Maintenance kit nearly low 80.xy Maintenance kit low 80.xyMaintenance kit very low, x estimated pages remain 80.xy Network x software error Reinstall missing or unresponsive type imaging kit 31.xy Reinstall missing or unresponsive color cartridge 31.xyTroubleshooting 263 Non-Lexmark color supply type, see Users Guide 33.xy Remove packaging material, area name Reload printed pages in TrayRemove paper from standard output bin Replace color cartridge, 0 estimated pages remain 88.xy Remove defective disk Replace all originals if restarting jobReplace defective color cartridge 31.xy Replace defective type imaging kit 31.xy Replace missing waste toner bottle 82.xy Replace missing type imaging kit 31.xyReplace unsupported color cartridge 32.xy Replace unsupported type imaging kit 32.xy Scanner disabled by admin Restore held jobs?Some held jobs were not restored Scanner automatic feeder cover open Standard network software error Smtp server not set up. Contact system administratorStandard USB port disabled Too many flash options installed Type imaging kit low 84.xy Too many trays attachedType imaging kit nearly low 84.xy Type imaging kit very low, x estimated pages remain 84.xy Weblink server not set up. Contact system administrator Solving printer problemsBasic printer problems Troubleshooting 270 Troubleshooting 271 Troubleshooting 272 Option problemsPrinter display is blank Cannot detect internal option Troubleshooting 273 Tray problemsAction Yes Step Problem is solved Go to step Step Problem is solved. Go to step Troubleshooting 274 Paper feed problemsSettings General Settings Print Recovery Jammed pages are not reprinted Action Yes Step Go to step Problem is solved Troubleshooting 275Paper frequently jams Paper jam message remains after jam is cleared Printing problems Solving print problemsTroubleshooting 276 Confidential and other held jobs do not print Incorrect characters print Error message about reading the flash drive appearsTroubleshooting 277 Large jobs do not collate Troubleshooting 278Job prints from the wrong tray or on the wrong paper Click File Print Advanced Print As Image OK OK Troubleshooting 279Printing slows down Print jobs do not print Troubleshooting 280 Print job takes longer than expected Troubleshooting 281Settings General Settings Print Recovery Page Protect Off Settings General Settings Timeouts Troubleshooting 282Tray linking does not work Unexpected page breaks occur Troubleshooting 283 Print quality problemsCharacters have jagged or uneven edges Clipped pages or images Gray background on prints Troubleshooting 284 Horizontal voids appear on prints Troubleshooting 285 Incorrect margins on prints Troubleshooting 286 Paper curl Troubleshooting 287 Print irregularities Troubleshooting 288 Print is too dark Troubleshooting 289 Print is too light Troubleshooting 290 Printer is printing blank pages Troubleshooting 291 Printer is printing solid black pages Troubleshooting 292 Shadow images appear on prints Troubleshooting 293Repeating defects appear on prints Skewed print Troubleshooting 294 Streaked horizontal lines appear on prints Troubleshooting 295 Streaked vertical lines appear on prints Troubleshooting 296 Toner fog or background shading appears on prints Troubleshooting 297 Toner specks appear on prints Troubleshooting 298Toner rubs off Transparency print quality is poor Troubleshooting 299Uneven print density Vertical voids appear on prints FAQ about color printing Color quality problemsWhat is RGB color? What is Cmyk color? What is manual color correction? Troubleshooting 301How is color specified in a document to be printed? How does the printer know what color to print? Object type Color conversion tables Prints on color transparencies appear dark when projectedTroubleshooting 302 Troubleshooting 303 Solving copy problemsPrint appears tinted Copier does not respond on Scanner unit does not close Copier does not respond Poor copy quality Troubleshooting 305 Partial document or photo copies Troubleshooting 306 Troubleshooting 307 Solving fax problemsCaller ID is not shown Cannot send or receive a fax Troubleshooting 308 Troubleshooting 309 310 Yes Problem is solved Go to step Settings General Settings Run initial setup Yes Submit Fax and e-mail functions are not set up Troubleshooting 312 Solving scanner problemsClick Settings Fax Settings Analog Fax Setup Received fax has poor print quality Scanner does not respond Scan job was not successful Troubleshooting 314Stamp or Overwrite Existing file check box Poor scanned image quality Troubleshooting 315Scanning takes too long or freezes the computer Cannot scan from a computer Troubleshooting 316Partial document or photo scans An application error has occurred Solving home screen applications problemsTroubleshooting 317 An application error has occurred on Troubleshooting 318 Contacting customer support Troubleshooting 319Tech Library Mail Edition notice Product information320 October 321 Licensing noticesTrademarks Product disposal Noise emission levels322 Meter average sound pressure, dBA Static sensitivity notice Temperature informationLaser notice Laser advisory label Product power consumption Power consumptionMode Description Power consumption Watts 324 Hibernate Mode Sleep ModeOff mode Regulatory notices for electromagnetic compatibility Avis de conformité aux normes de l’industrie du Canada Industry Canada compliance statementEuropean Community EC directives conformity 326 327 Regulatory notices for telecommunication terminal equipment 328 Industry Canada Canada 329 Industry Canada Canada Utilisation de ce produit en Suisse Using this product in SwitzerlandVerwendung dieses Produkts in der Schweiz Uso del prodotto in Svizzera Modular component notice Regulatory notices for wireless productsExposure to radio frequency radiation 331 ΤΗΣ Οδηγιασ 1999/5/ΕΚ 332 333 Limited warrantyLexmark International, Inc., Lexington, KY 334 Limited warranty serviceExtent of limited warranty Limitation of liability Patent acknowledgmentAdditional rights 335 336 Index SymbolsNumerics Index 337Page Page Page Page Page Page Page Page Page

Lexmark 415, 28D0550 Maintaining the printer 210, Managing the printer 236, Clearing jams 240

Models: 415 28D0500 22ZT157 CX410 28D0550

Maintaining the printer

210

Managing the printer

236

Clearing jams

240

415, 28D0500, 22ZT157, CX410, 28D0550 specifications