Users Guide
October
Contents
Loading paper and specialty media
Paper and specialty media guide
Printing
Copying
Faxing
Scanning 115
Understanding printer menus 122
Saving money and the environment 199
Clearing jams 240
Maintaining the printer 210
Managing the printer 236
Index 337
Troubleshooting 256
320
Safety information
Safety information
Safety information
Learning about the printer
Finding information about the printer
Learning about the printer
What are you looking for? Find it here
Selecting a location for the printer
Other countries and regions-See the printed
Printer configurations
Understanding the basic functions of the scanner
Basic models
Using the ADF and scanner glass
Using the ADF
Using the scanner glass
Automatic document feeder ADF Scanner glass
Using the printer control panel
Understanding the printer control panel
Understanding the home screen
Understanding the printer control panel
Features
Feature Description
This may also appear on the home screen
Touch
Using the touch-screen buttons
Indicator light color and its corresponding printer status
Indicator light
Printer status
Other touch-screen buttons
Arrows View a list of options Copy It Print a copy
Setting up and using the home screen applications
Finding the IP address of the computer
For Windows users
For Macintosh users
Accessing the Embedded Web Server
Click Settings General Settings Home screen customization
Finding the IP address of the printer
Customizing the home screen
Setting up Forms and Favorites
Click Software and Solutions Other Apps
Understanding the different applications
Activating the home screen applications
Click Settings Apps Apps Management Card Copy
Setting up Card Copy
Click Settings Apps Apps Management Forms and Favorites
Using MyShortcut
Setting up Multi Send
Setting up Scan to Network
Click Settings Apps Apps Management Multi Send
Click Settings Apps Apps Management Scan to Network
UseTo
Click Settings Remote Operator Panel Settings
Exporting and importing a configuration
Setting up Remote Operator Panel
Click Submit
Available internal options
Additional printer setup
Installing internal options
Accessing the controller board
Reattach the cover
Memory card connector
Option card connector
Installing a memory card
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Installing an optional card
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Installing optional trays
Installing hardware options
Order of installation
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Additional printer setup Install the dust covers
Attaching cables
Setting up the printer software
Installing the printer software
Updating available options in the printer driver
Macintosh
Open the printers folder
Windows
Preparing to set up the printer on an Ethernet network
Click Update Now ‑ Ask Printer
Add any installed hardware options, and then click OK
Networking
Installing the printer on an Ethernet network
For Windows users
For Macintosh users
Select Ethernet connection, and then click Continue
Preparing to set up the printer on a wireless network
Connecting the printer using the Wireless Setup Wizard
Select a wireless connection setup
Network/Ports Active NIC Auto
From the printer control panel, navigate to
Using the Push Button Configuration method
Using the Personal Identification Number PIN method
Additional printer setup
Follow the instructions on the printer display
Additional printer setup
Printing a network setup
Reports Network Setup
Setting the paper size and type
Configuring Universal paper settings
Loading paper and specialty media
Loading the 250‑ and 550‑sheet tray
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Loading the manual feeder
Loading the 650‑sheet duo tray
Length guide tab
Loading the multipurpose feeder
Width guide tab
Feeder extender
Linking and unlinking trays
Linking and unlinking trays
Creating a custom name for a paper type
Using the Embedded Web Server
Using the printer control panel
Configuring a custom name
Click Settings Paper Menu Custom Types
Select a custom name you want to configure, and then touch
Assigning a custom paper type
Using specialty media
Tips on using letterhead
Paper and specialty media guide
Paper and specialty media guide
Tips on using transparencies
Tips on using envelopes
Tips on using labels
Paper guidelines
Tips on using card stock
Paper characteristics
Moisture content
Fiber content
Unacceptable paper
Selecting paper
Storing paper
Using recycled paper and other office papers
Selecting preprinted forms and letterhead
Supported paper sizes, types, and weights
Scanner Duplex Dimension
550 ‑sheet Multipurpose Tray Glass Mode Feeder
Supported paper sizes
550 ‑sheet Multipurpose Tray Glass Mode
Supported paper types and weights
Scanner Duplex Tray Feeder Glass Mode
Paper type
Manual 650 ‑sheet duo tray 550 ‑sheet
Multipurpose Tray Feeder
Printing
Printing forms
Printing a document
Printing a document
Adjusting toner darkness
Using Max Speed and Max Yield
Printing from a flash drive
Settings Print Settings Setup Menu
Printing from a flash drive
Supported flash drives and file types
Recommended flash drives File type
Printing confidential and other held jobs
Storing print jobs in the printer
Printing Touch
Modifying confidential print settings
Printing confidential and other held jobs
Canceling a print job
Printing information pages
For Macintosh users
Copying using the ADF
Copying
Making copies
Making a quick copy
Copying using the scanner glass
Copying photos
Copying on specialty media
Copying on transparencies
Creating a copy shortcut using the printer control panel
Customizing copy settings
Copying on letterhead
Copying to a different size
Example 1 Copying on mixed paper sizes
Making copies using paper from a selected tray
Copying different paper sizes
Copying on both sides of the paper duplexing
Reducing or enlarging copies
Example 2 Copying on a single paper size
Copy Copy from Mixed Sizes Copy to Auto Size Match Copy It
Adjusting copy quality
Collating copies
Placing separator sheets between copies
Between Copies Between Jobs
Collated Not collated
Placing information on copies
Copying multiple pages onto a single sheet
Placing a header or footer on pages
Between Pages Off
Placing an overlay message on each
Canceling a copy job
Canceling a copy job while pages are being printed
Understanding the copy options
Content
Color
Advanced Duplex
Save As Shortcut
Cover Page Setup
Overlay
Separator Sheets
Header/Footer
Setting up the printer to e-mail
Setting up the e-mail function
Creating an e-mail shortcut using the Embedded Web Server
Mailing
Creating an e-mail shortcut using the printer control panel
Sending an e-mail using the printer control panel
Click Settings
Mailing a document
Sending an e‑mail using a shortcut number
Sending an e‑mail using the address book
Changing the output file type
Customizing e-mail settings
Adding e-mail subject and message information
Canceling an e-mail
Understanding the e-mail options
Resolution
Send As
Transmission Log
Setup
Scan Preview
Faxing
Setting up the printer to fax
Faxing
Initial fax setup
Using the printer control panel for fax setup
Using the Embedded Web Server for fax setup
Click Settings Fax Settings Analog Fax Setup
Setup 1 Printer is connected to a dedicated fax line
Tips for this setup
Choosing a fax connection
Scenario 1 Standard telephone line
Connected to the same telephone wall jack
Connected to different wall jacks
To connect
Scenario 2 Digital Subscriber Line DSL
Scenario 3 VoIP telephone service
Setup 1 Printer is connected directly to a cable modem
Faxing 100
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Part name Part number Lexmark adapter plug 40X8519
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Connecting the printer to a wall jack in Germany
Faxing 104
Settings Fax Settings Analog Fax Setup Answer On
Connecting to a distinctive ring service
Setting the outgoing fax name and number
Setting the date and time
Configuring the printer to observe daylight saving time
Sending a fax using the printer control panel
Sending a fax
Fax tab Enable fax
Sending a fax using the computer
Sending a fax using a shortcut number
Sending a fax using the address book
Sending a fax at a scheduled time
Click Settings Manage Shortcuts Fax Shortcut Setup
Creating shortcuts
Customizing fax settings
Changing the fax resolution
Click Settings Reports Click Fax Job Log or Fax Call Log
Making a fax lighter or darker
Canceling an outgoing fax
Holding and forwarding faxes
Blocking junk faxes
Holding faxes
Click Settings Fax Settings Analog Fax Setup Holding Faxes
Click Settings Fax Settings
Understanding the fax options
Forwarding a fax
Faxing 113
This option lets you send a fax at a later time or date
Delayed Send
Faxing 114
Using Scan to Network
Creating an FTP shortcut using the Embedded Web Server
Scanning
Scanning to an FTP address
Creating an FTP shortcut using the printer control panel
Scanning to an FTP address using the printer control panel
Scanning to an FTP address using a shortcut number
Scanning to an FTP address
Click Scan Profile Create Scan Profile
Scanning to a computer using the Embedded Web Server
Scanning to a computer or flash drive
Setting up Scan to Computer
Understanding the scan options
Scanning to a flash drive
FTP Address
Click Next Close
Scanning 120
Setup
Understanding printer menus 122
Understanding printer menus
Menus list
Supplies menu
Understanding printer menus 123
Default Source menu
Paper menu
Paper Size/Type menu
Understanding printer menus 124
MP Feeder Type
Understanding printer menus 125
MP Feeder Size
Understanding printer menus 126
Manual Paper Size
Manual Paper Type
Manual Envelope Size
Understanding printer menus 127
Substitute Size menu
Paper Texture menu
Understanding printer menus 128
Paper Weight menu
Understanding printer menus 129
Paper Loading menu
Understanding printer menus 130
Understanding printer menus 131
Custom Types menu
Custom Names menu
Custom Scan Sizes menu
Understanding printer menus 132
Universal Setup menu
Reports menu
Reports menu
Understanding printer menus 133
Network/Ports
Active NIC menu
Standard Network or Network x menus
Understanding printer menus 134
Understanding printer menus 135
Understanding printer menus 136
To access the menu, navigate to either of the following
Network Card menu
TCP/IP menu
Understanding printer menus 137
Wireless menu
To access the menu, navigate to any of the following
IPv6 menu
Understanding printer menus 138
Network/Ports Network x Network x Setup Wireless
AppleTalk menu
Set Zone
Standard USB menu
Understanding printer menus 140
Smtp Setup menu
Understanding printer menus 141
Understanding printer menus 142
Miscellaneous Security Settings menu
Security menu
Confidential Print menu
Understanding printer menus 143
Disk Wiping menu
Understanding printer menus 144
Understanding printer menus 145
Security Audit Log menu
Set Date and Time menu
Understanding printer menus 146
Settings menu
General Settings menu
Quiet Mode
Run Initial setup
Understanding printer menus 147
ADF Loaded Beep
Understanding printer menus 148
Keyboard
Paper Sizes
Scan to PC Port Range
Understanding printer menus 149
Displayed Information
Date Format
Understanding printer menus 150
Home screen customization
Understanding printer menus 151
Alarms
Timeouts
Understanding printer menus 152
Contact Name
Understanding printer menus 153
Understanding printer menus 154
Error Recovery
Print Recovery
Copy Settings menu
Understanding printer menus 155
Understanding printer menus 156
Understanding printer menus 157
Understanding printer menus 158
Understanding printer menus 159
Fax Settings menu
Fax Mode Analog Fax Setup menu
General Fax Settings
Understanding printer menus 160
Fax Send Settings
Resolution
Understanding printer menus 161
Fax Cover
Understanding printer menus 162
Dial Prefix
Understanding printer menus 163
Understanding printer menus 164
Fax Receive Settings
Understanding printer menus 165
Understanding printer menus 166
Fax Log Settings
Understanding printer menus 167
Fax Mode Fax Server Setup menu
Speaker Settings
Fax Mode sends the fax job to a fax server for transmission
Answer On
Orientation
Fax Resolution
Understanding printer menus 169
‑mail Settings menu
Enable Analog Receive
‑mail Server Setup
Understanding printer menus 170
Understanding printer menus 171
Format
Text Default
Text/Photo Default
Photo Default
Understanding printer menus 172
‑mail Bit Depth
Understanding printer menus 173
‑mail images sent as
Understanding printer menus 174
Use cc/bcc
FTP Settings menu
Understanding printer menus 175
Understanding printer menus 176
File Name
Understanding printer menus 177
FTP bit Depth
Understanding printer menus 178
Understanding printer menus 179
Scan Settings menu
Flash Drive menu
Understanding printer menus 180
Understanding printer menus 181
Scan Bit Depth
Copies
Print Settings menu
Understanding printer menus 182
Understanding printer menus 183
Duplex Binding
Paper Saver Orientation
Paper Saver Border
Understanding printer menus 184
Print Settings
Setup menu
Finishing menu
Understanding printer menus 185
Download Target
Resource Save
Understanding printer menus 186
Separator Source
Quality menu
Understanding printer menus 187
Understanding printer menus 188
Spot Color Replacement
Color Adjust
Understanding printer menus 189
Manual Color
Job Accounting menu
Understanding printer menus 190
Utilities menu
Understanding printer menus 191
Understanding printer menus 192
XPS menu
PostScript menu
PCL Emul menu
Understanding printer menus 193
Understanding printer menus 194
Understanding printer menus 195
Tray Renumber
Html menu
Understanding printer menus 196
Font Size
Scale
Understanding printer menus 197
Help menu
Image menu
Understanding printer menus 198
Menu item Description
Using recycled paper
Saving money and the environment
Saving paper and toner
Conserving supplies
Using Eco‑Mode
Saving energy
Reducing printer noise
Avoid paper jams
Adjusting Sleep mode
Click Settings General Settings Timeouts
Settings General Settings Timeouts Sleep Mode
Saving money and the environment 201
Using Hibernate Mode
Setting Hibernate Timeout
Click Settings General Settings Sleep Button Settings
Saving money and the environment 202
Using Schedule Power Modes
Adjusting the brightness of the display
Settings General Settings Timeouts Hibernate Timeout
Click Settings General Settings Schedule Power Modes
Settings General Settings Screen Brightness
Recycling
Recycling Lexmark products
Recycling Lexmark packaging
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Using the security lock feature
Securing the printer
Statement of Volatility
Securing the printer 206
Touch Wipe All Settings
Touch Back Exit Config Menu
Erasing volatile memory
Erasing non‑volatile memory
Configuring printer hard disk encryption
Using the printer control panel
Using the Embedded Web Server
Click Settings Security Disk Encryption
Touch Disk Encryption Enable
Finding printer security information
Cleaning the printer parts
Cleaning the printer
Maintaining the printer
Storing supplies
Close the scanner cover
Cleaning the scanner glass
Maintaining the printer 211
Checking the status of parts and supplies
Estimated number of remaining pages
Maintaining the printer 212
Status/Supplies View Supplies
Using genuine Lexmark parts and supplies
Ordering supplies
Ordering toner cartridges
Return Program cartridges
Ordering a maintenance kit
Ordering imaging kits
Regular cartridges
Maintaining the printer 214
Replacing supplies
Ordering a waste toner bottle
Replacing the waste toner bottle
Maintaining the printer 215
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Open the front door Open the top door
Replacing a black and color imaging kit
Maintaining the printer 219
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Page
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Replacing toner cartridges
Maintaining the printer 226 Close the front door
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Replacing a developer unit
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Moving the printer
Before moving the printer
Moving the printer to another location
Shipping the printer
Finding advanced networking and administrator information
Setting up e‑mail alerts
Managing the printer
Checking the virtual display
Click Settings Print Settings Supply Notifications
Notification Description
Restoring factory default settings
Modifying confidential print settings
Copying printer settings to other printers
Settings General Settings Factory Defaults Restore Now
Clearing jams
Avoiding jams
Load paper properly
Clearing jams 240
Jam location Message on the display What to do
Understanding jam messages and locations
Use recommended paper
‑page jam, clear standard bin
Clearing jams 242
Page
Page
Jam, open front door to clear fuser
Clearing jams 246 Open the top door
Page
Jam, open front door 20y.xx
‑page jam, open front door to clear duplex 23y.xx
‑page jam, open tray x 24y.xx
Page
Clearing jams 252
‑page jam, clear manual feeder
‑page jam, clear multipurpose feeder
Page
‑page jam, open automatic feeder top cover y.xx
Models, select Next Clear the jam, press OK
Models, select Next Clear the jam, press OK
Troubleshooting
Understanding the printer messages
Configuration change, some held jobs were not restored
Color cartridge low 88.xy
Color cartridge nearly low 88.xy
Color cartridge very low, x estimated pages remain 88.xy
Error reading USB drive. Remove USB
Error reading USB hub. Remove hub
Defective flash detected
Disk full
Insufficient memory to support Resource Save feature
Incorrect paper size, open paper source
Insert Tray
Insufficient memory for Flash Memory Defragment operation
Insufficient memory, some held jobs will not be restored
Troubleshooting 260
Load paper source with custom type name
Load paper source with custom string
Load paper source with paper type paper size
Load Manual Feeder with custom string
Load Manual Feeder with custom type name
Load Manual Feeder with paper size
Maintenance kit low 80.xy
Maintenance kit nearly low 80.xy
Maintenance kit very low, x estimated pages remain 80.xy
Network x software error
Reinstall missing or unresponsive color cartridge 31.xy
Reinstall missing or unresponsive type imaging kit 31.xy
Troubleshooting 263
Non-Lexmark color supply type, see Users Guide 33.xy
Reload printed pages in Tray
Remove packaging material, area name
Remove paper from standard output bin
Replace color cartridge, 0 estimated pages remain 88.xy
Replace all originals if restarting job
Remove defective disk
Replace defective color cartridge 31.xy
Replace defective type imaging kit 31.xy
Replace missing type imaging kit 31.xy
Replace missing waste toner bottle 82.xy
Replace unsupported color cartridge 32.xy
Replace unsupported type imaging kit 32.xy
Restore held jobs?
Scanner disabled by admin
Some held jobs were not restored
Scanner automatic feeder cover open
Smtp server not set up. Contact system administrator
Standard network software error
Standard USB port disabled
Too many flash options installed
Too many trays attached
Type imaging kit low 84.xy
Type imaging kit nearly low 84.xy
Type imaging kit very low, x estimated pages remain 84.xy
Solving printer problems
Weblink server not set up. Contact system administrator
Basic printer problems
Troubleshooting 270
Troubleshooting 271
Option problems
Troubleshooting 272
Printer display is blank
Cannot detect internal option
Tray problems
Troubleshooting 273
Action Yes Step Problem is solved Go to step
Step Problem is solved. Go to step
Paper feed problems
Troubleshooting 274
Settings General Settings Print Recovery
Jammed pages are not reprinted
Troubleshooting 275
Action Yes Step Go to step Problem is solved
Paper frequently jams
Paper jam message remains after jam is cleared
Solving print problems
Printing problems
Troubleshooting 276
Confidential and other held jobs do not print
Incorrect characters print
Error message about reading the flash drive appears
Troubleshooting 277
Large jobs do not collate
Troubleshooting 278
Job prints from the wrong tray or on the wrong paper
Click File Print Advanced Print As Image OK OK
Troubleshooting 279
Printing slows down
Troubleshooting 280
Print jobs do not print
Print job takes longer than expected
Troubleshooting 281
Settings General Settings Print Recovery Page Protect Off
Troubleshooting 282
Settings General Settings Timeouts
Tray linking does not work
Unexpected page breaks occur
Print quality problems
Troubleshooting 283
Characters have jagged or uneven edges
Clipped pages or images
Troubleshooting 284
Gray background on prints
Troubleshooting 285
Horizontal voids appear on prints
Troubleshooting 286
Incorrect margins on prints
Troubleshooting 287
Paper curl
Troubleshooting 288
Print irregularities
Troubleshooting 289
Print is too dark
Troubleshooting 290
Print is too light
Troubleshooting 291
Printer is printing blank pages
Troubleshooting 292
Printer is printing solid black pages
Shadow images appear on prints
Troubleshooting 293
Repeating defects appear on prints
Troubleshooting 294
Skewed print
Troubleshooting 295
Streaked horizontal lines appear on prints
Troubleshooting 296
Streaked vertical lines appear on prints
Troubleshooting 297
Toner fog or background shading appears on prints
Toner specks appear on prints
Troubleshooting 298
Toner rubs off
Troubleshooting 299
Transparency print quality is poor
Uneven print density
Vertical voids appear on prints
Color quality problems
FAQ about color printing
What is RGB color?
What is Cmyk color?
Troubleshooting 301
What is manual color correction?
How is color specified in a document to be printed?
How does the printer know what color to print?
Object type Color conversion tables
Prints on color transparencies appear dark when projected
Troubleshooting 302
Solving copy problems
Troubleshooting 303
Print appears tinted
Copier does not respond on
Copier does not respond
Scanner unit does not close
Troubleshooting 305
Poor copy quality
Troubleshooting 306
Partial document or photo copies
Solving fax problems
Troubleshooting 307
Caller ID is not shown
Cannot send or receive a fax
Troubleshooting 308
Troubleshooting 309
Yes Problem is solved Go to step
310
Fax and e-mail functions are not set up
Settings General Settings Run initial setup Yes Submit
Solving scanner problems
Troubleshooting 312
Click Settings Fax Settings Analog Fax Setup
Received fax has poor print quality
Scanner does not respond
Troubleshooting 314
Scan job was not successful
Stamp or Overwrite
Existing file check box
Poor scanned image quality
Troubleshooting 315
Scanning takes too long or freezes the computer
Cannot scan from a computer
Troubleshooting 316
Partial document or photo scans
Solving home screen applications problems
An application error has occurred
Troubleshooting 317
An application error has occurred on
Troubleshooting 318
Troubleshooting 319
Contacting customer support
Tech Library
Mail
Product information
Edition notice
320
October
321
Licensing notices
Trademarks
Noise emission levels
Product disposal
322
Meter average sound pressure, dBA
Temperature information
Static sensitivity notice
Laser notice
Laser advisory label
Power consumption
Product power consumption
Mode Description Power consumption Watts
324
Sleep Mode
Hibernate Mode
Off mode
Regulatory notices for electromagnetic compatibility
Industry Canada compliance statement
Avis de conformité aux normes de l’industrie du Canada
European Community EC directives conformity
326
Regulatory notices for telecommunication terminal equipment
327
Industry Canada Canada
328
Industry Canada Canada
329
Using this product in Switzerland
Utilisation de ce produit en Suisse
Verwendung dieses Produkts in der Schweiz
Uso del prodotto in Svizzera
Regulatory notices for wireless products
Modular component notice
Exposure to radio frequency radiation
331
332
ΤΗΣ Οδηγιασ 1999/5/ΕΚ
333
Limited warranty
Lexmark International, Inc., Lexington, KY
334
Limited warranty service
Extent of limited warranty
Patent acknowledgment
Limitation of liability
Additional rights
335
336
Symbols
Index
Numerics
Index 337
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