Manuals / Lexmark / Computer Equipment / Printer

Lexmark CX410, 415, 28D0550, 28D0500, 22ZT157 manual

Models: 415 28D0500 22ZT157 CX410 28D0550

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Maintaining the printer

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12Gently insert the yellow, cyan, magenta, and black developer units.

Note: Make sure each developer unit is inserted into the matching color slot.

13Remove the red packing strip from the imaging kit.

Warning—Potential Damage: Do not touch the shiny photoconductor drum under the imaging kit. Doing so may affect the quality of future print jobs.

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Lexmark CX410, 415, 28D0550, 28D0500, 22ZT157 manual

Contents

October Users GuideContents Copying Loading paper and specialty mediaPaper and specialty media guide PrintingSaving money and the environment 199 FaxingScanning 115 Understanding printer menus 122Managing the printer 236 Maintaining the printer 210Clearing jams 240 320 Troubleshooting 256Index 337 Safety information Safety informationSafety information What are you looking for? Find it here Learning about the printerFinding information about the printer Learning about the printerOther countries and regions-See the printed Selecting a location for the printerPrinter configurations Basic models Understanding the basic functions of the scannerAutomatic document feeder ADF Scanner glass Using the ADF and scanner glassUsing the ADF Using the scanner glassUnderstanding the printer control panel Using the printer control panelUnderstanding the printer control panel Understanding the home screenTouch FeaturesFeature Description This may also appear on the home screenPrinter status Using the touch-screen buttonsIndicator light color and its corresponding printer status Indicator lightArrows View a list of options Copy It Print a copy Other touch-screen buttonsFor Macintosh users Setting up and using the home screen applicationsFinding the IP address of the computer For Windows usersCustomizing the home screen Accessing the Embedded Web ServerClick Settings General Settings Home screen customization Finding the IP address of the printerActivating the home screen applications Setting up Forms and FavoritesClick Software and Solutions Other Apps Understanding the different applicationsClick Settings Apps Apps Management Forms and Favorites Setting up Card CopyClick Settings Apps Apps Management Card Copy Setting up Multi Send Using MyShortcutUseTo Setting up Scan to NetworkClick Settings Apps Apps Management Multi Send Click Settings Apps Apps Management Scan to NetworkSetting up Remote Operator Panel Exporting and importing a configurationClick Settings Remote Operator Panel Settings Click Submit Installing internal options Additional printer setupAvailable internal options Accessing the controller board Option card connector Memory card connectorReattach the cover Installing a memory card Page Installing an optional card Page Order of installation Installing hardware optionsInstalling optional trays Page Attaching cables Additional printer setup Install the dust coversInstalling the printer software Setting up the printer softwareWindows Updating available options in the printer driverMacintosh Open the printers folderNetworking Preparing to set up the printer on an Ethernet networkClick Update Now ‑ Ask Printer Add any installed hardware options, and then click OKSelect Ethernet connection, and then click Continue Installing the printer on an Ethernet networkFor Windows users For Macintosh usersPreparing to set up the printer on a wireless network From the printer control panel, navigate to Connecting the printer using the Wireless Setup WizardSelect a wireless connection setup Network/Ports Active NIC AutoFollow the instructions on the printer display Using the Push Button Configuration methodUsing the Personal Identification Number PIN method Additional printer setupAdditional printer setup Reports Network Setup Printing a network setupLoading the 250‑ and 550‑sheet tray Setting the paper size and typeConfiguring Universal paper settings Loading paper and specialty mediaPage Page Loading the manual feeder Length guide tab Loading the 650‑sheet duo trayLoading the multipurpose feeder Feeder extender Width guide tabLinking and unlinking trays Linking and unlinking traysUsing the printer control panel Using the Embedded Web ServerCreating a custom name for a paper type Assigning a custom paper type Configuring a custom nameClick Settings Paper Menu Custom Types Select a custom name you want to configure, and then touchPaper and specialty media guide Using specialty mediaTips on using letterhead Paper and specialty media guideTips on using transparencies Tips on using labels Tips on using envelopesPaper characteristics Tips on using card stockPaper guidelines Selecting paper Moisture contentFiber content Unacceptable paperSelecting preprinted forms and letterhead Using recycled paper and other office papersStoring paper Supported paper sizes Supported paper sizes, types, and weightsScanner Duplex Dimension 550 ‑sheet Multipurpose Tray Glass Mode Feeder550 ‑sheet Multipurpose Tray Glass Mode Supported paper types and weights Multipurpose Tray Feeder Scanner Duplex Tray Feeder Glass ModePaper type Manual 650 ‑sheet duo tray 550 ‑sheetPrinting a document PrintingPrinting forms Printing a documentUsing Max Speed and Max Yield Adjusting toner darknessPrinting from a flash drive Settings Print Settings Setup MenuPrinting from a flash drive Supported flash drives and file types Storing print jobs in the printer Printing confidential and other held jobsRecommended flash drives File type Printing confidential and other held jobs Modifying confidential print settingsPrinting Touch Printing information pages Canceling a print jobFor Macintosh users Making a quick copy Copying using the ADFCopying Making copiesCopying on transparencies Copying using the scanner glassCopying photos Copying on specialty mediaCopying to a different size Creating a copy shortcut using the printer control panelCustomizing copy settings Copying on letterheadCopying different paper sizes Making copies using paper from a selected trayExample 1 Copying on mixed paper sizes Copy Copy from Mixed Sizes Copy to Auto Size Match Copy It Copying on both sides of the paper duplexingReducing or enlarging copies Example 2 Copying on a single paper sizeAdjusting copy quality Collated Not collated Collating copiesPlacing separator sheets between copies Between Copies Between JobsBetween Pages Off Placing information on copiesCopying multiple pages onto a single sheet Placing a header or footer on pagesCanceling a copy job while pages are being printed Canceling a copy jobPlacing an overlay message on each Understanding the copy options Save As Shortcut ContentColor Advanced DuplexHeader/Footer Cover Page SetupOverlay Separator SheetsMailing Setting up the printer to e-mailSetting up the e-mail function Creating an e-mail shortcut using the Embedded Web ServerMailing a document Creating an e-mail shortcut using the printer control panelSending an e-mail using the printer control panel Click SettingsSending an e‑mail using the address book Sending an e‑mail using a shortcut numberAdding e-mail subject and message information Customizing e-mail settingsChanging the output file type Understanding the e-mail options Canceling an e-mailSend As ResolutionScan Preview SetupTransmission Log Faxing Setting up the printer to faxFaxing Click Settings Fax Settings Analog Fax Setup Initial fax setupUsing the printer control panel for fax setup Using the Embedded Web Server for fax setupScenario 1 Standard telephone line Setup 1 Printer is connected to a dedicated fax lineTips for this setup Choosing a fax connectionConnected to the same telephone wall jack Connected to different wall jacks To connect Scenario 2 Digital Subscriber Line DSL Scenario 3 VoIP telephone service Faxing 100 Setup 1 Printer is connected directly to a cable modemPage Part name Part number Lexmark adapter plug 40X8519 Page Faxing 104 Connecting the printer to a wall jack in GermanySetting the outgoing fax name and number Connecting to a distinctive ring serviceSettings Fax Settings Analog Fax Setup Answer On Sending a fax Setting the date and timeConfiguring the printer to observe daylight saving time Sending a fax using the printer control panelSending a fax using a shortcut number Sending a fax using the computerFax tab Enable fax Sending a fax at a scheduled time Sending a fax using the address bookCreating shortcuts Click Settings Manage Shortcuts Fax Shortcut SetupMaking a fax lighter or darker Customizing fax settingsChanging the fax resolution Click Settings Reports Click Fax Job Log or Fax Call LogHolding faxes Canceling an outgoing faxHolding and forwarding faxes Blocking junk faxesForwarding a fax Click Settings Fax Settings Analog Fax Setup Holding FaxesClick Settings Fax Settings Understanding the fax optionsFaxing 113 Faxing 114 Delayed SendThis option lets you send a fax at a later time or date Scanning to an FTP address Using Scan to NetworkCreating an FTP shortcut using the Embedded Web Server ScanningScanning to an FTP address Creating an FTP shortcut using the printer control panelScanning to an FTP address using the printer control panel Scanning to an FTP address using a shortcut numberScanning to a computer or flash drive Scanning to a computer using the Embedded Web ServerClick Scan Profile Create Scan Profile Setting up Scan to Computer Click Next Close Understanding the scan optionsScanning to a flash drive FTP AddressScanning 120 Setup Menus list Understanding printer menusUnderstanding printer menus 122 Understanding printer menus 123 Supplies menuUnderstanding printer menus 124 Default Source menuPaper menu Paper Size/Type menuMP Feeder Size Understanding printer menus 125MP Feeder Type Manual Envelope Size Understanding printer menus 126Manual Paper Size Manual Paper TypePaper Texture menu Substitute Size menuUnderstanding printer menus 127 Understanding printer menus 128 Understanding printer menus 129 Paper Weight menuUnderstanding printer menus 130 Paper Loading menuUnderstanding printer menus 131 Understanding printer menus 132 Custom Types menuCustom Names menu Custom Scan Sizes menuUnderstanding printer menus 133 Universal Setup menuReports menu Reports menuUnderstanding printer menus 134 Network/PortsActive NIC menu Standard Network or Network x menusUnderstanding printer menus 135 Network Card menu To access the menu, navigate to either of the followingUnderstanding printer menus 136 Understanding printer menus 137 TCP/IP menuUnderstanding printer menus 138 Wireless menuTo access the menu, navigate to any of the following IPv6 menuAppleTalk menu Network/Ports Network x Network x Setup WirelessUnderstanding printer menus 140 Standard USB menuSet Zone Understanding printer menus 141 Smtp Setup menuUnderstanding printer menus 142 Understanding printer menus 143 Miscellaneous Security Settings menuSecurity menu Confidential Print menuUnderstanding printer menus 144 Disk Wiping menuSet Date and Time menu Security Audit Log menuUnderstanding printer menus 145 General Settings menu Settings menuUnderstanding printer menus 146 ADF Loaded Beep Quiet ModeRun Initial setup Understanding printer menus 147Scan to PC Port Range Understanding printer menus 148Keyboard Paper SizesDisplayed Information Understanding printer menus 149Home screen customization Understanding printer menus 150Date Format Understanding printer menus 151 Contact Name AlarmsTimeouts Understanding printer menus 152Understanding printer menus 153 Print Recovery Error RecoveryUnderstanding printer menus 154 Understanding printer menus 155 Copy Settings menuUnderstanding printer menus 156 Understanding printer menus 157 Understanding printer menus 158 Understanding printer menus 159 Understanding printer menus 160 Fax Settings menuFax Mode Analog Fax Setup menu General Fax SettingsFax Cover Fax Send SettingsResolution Understanding printer menus 161Dial Prefix Understanding printer menus 162Understanding printer menus 163 Understanding printer menus 164 Understanding printer menus 165 Fax Receive SettingsUnderstanding printer menus 166 Understanding printer menus 167 Fax Log SettingsAnswer On Fax Mode Fax Server Setup menuSpeaker Settings Fax Mode sends the fax job to a fax server for transmissionUnderstanding printer menus 169 Fax ResolutionOrientation Understanding printer menus 170 ‑mail Settings menuEnable Analog Receive ‑mail Server SetupFormat Understanding printer menus 171Understanding printer menus 172 Text DefaultText/Photo Default Photo Default‑mail images sent as Understanding printer menus 173‑mail Bit Depth Use cc/bcc Understanding printer menus 174Understanding printer menus 175 FTP Settings menuUnderstanding printer menus 176 FTP bit Depth Understanding printer menus 177File Name Understanding printer menus 178 Flash Drive menu Scan Settings menuUnderstanding printer menus 179 Understanding printer menus 180 Scan Bit Depth Understanding printer menus 181Understanding printer menus 182 Print Settings menuCopies Paper Saver Border Understanding printer menus 183Duplex Binding Paper Saver OrientationSetup menu Print SettingsUnderstanding printer menus 184 Resource Save Finishing menuUnderstanding printer menus 185 Download TargetSeparator Source Understanding printer menus 186Understanding printer menus 187 Quality menuUnderstanding printer menus 188 Manual Color Spot Color ReplacementColor Adjust Understanding printer menus 189Understanding printer menus 190 Job Accounting menuUnderstanding printer menus 191 Utilities menuPostScript menu XPS menuUnderstanding printer menus 192 Understanding printer menus 193 PCL Emul menuUnderstanding printer menus 194 Tray Renumber Understanding printer menus 195Scale Html menuUnderstanding printer menus 196 Font SizeImage menu Help menuUnderstanding printer menus 197 Menu item Description Understanding printer menus 198Conserving supplies Using recycled paperSaving money and the environment Saving paper and tonerAvoid paper jams Using Eco‑ModeSaving energy Reducing printer noiseSaving money and the environment 201 Adjusting Sleep modeClick Settings General Settings Timeouts Settings General Settings Timeouts Sleep ModeSaving money and the environment 202 Using Hibernate ModeSetting Hibernate Timeout Click Settings General Settings Sleep Button SettingsClick Settings General Settings Schedule Power Modes Using Schedule Power ModesAdjusting the brightness of the display Settings General Settings Timeouts Hibernate TimeoutRecycling Lexmark packaging Settings General Settings Screen BrightnessRecycling Recycling Lexmark productsPage Securing the printer 206 Using the security lock featureSecuring the printer Statement of VolatilityErasing non‑volatile memory Touch Wipe All SettingsTouch Back Exit Config Menu Erasing volatile memoryClick Settings Security Disk Encryption Configuring printer hard disk encryptionUsing the printer control panel Using the Embedded Web ServerFinding printer security information Touch Disk Encryption EnableStoring supplies Cleaning the printer partsCleaning the printer Maintaining the printerMaintaining the printer 211 Cleaning the scanner glassClose the scanner cover Status/Supplies View Supplies Checking the status of parts and suppliesEstimated number of remaining pages Maintaining the printer 212Return Program cartridges Using genuine Lexmark parts and suppliesOrdering supplies Ordering toner cartridgesMaintaining the printer 214 Ordering a maintenance kitOrdering imaging kits Regular cartridgesMaintaining the printer 215 Replacing suppliesOrdering a waste toner bottle Replacing the waste toner bottlePage Page Page Maintaining the printer 219 Replacing a black and color imaging kitOpen the front door Open the top door Page Page Page Page Page Page Maintaining the printer 226 Close the front door Replacing toner cartridgesPage Replacing a developer unit Page Page Page Page Page Page Shipping the printer Moving the printerBefore moving the printer Moving the printer to another locationChecking the virtual display Finding advanced networking and administrator informationSetting up e‑mail alerts Managing the printerNotification Description Click Settings Print Settings Supply NotificationsCopying printer settings to other printers Modifying confidential print settingsRestoring factory default settings Settings General Settings Factory Defaults Restore Now Clearing jams 240 Clearing jamsAvoiding jams Load paper properlyUse recommended paper Understanding jam messages and locationsJam location Message on the display What to do Clearing jams 242 ‑page jam, clear standard binPage Page Jam, open front door to clear fuser Clearing jams 246 Open the top door Page Jam, open front door 20y.xx ‑page jam, open front door to clear duplex 23y.xx ‑page jam, open tray x 24y.xx Page ‑page jam, clear multipurpose feeder ‑page jam, clear manual feederClearing jams 252 Page Models, select Next Clear the jam, press OK ‑page jam, open automatic feeder top cover y.xxModels, select Next Clear the jam, press OK Understanding the printer messages TroubleshootingColor cartridge very low, x estimated pages remain 88.xy Configuration change, some held jobs were not restoredColor cartridge low 88.xy Color cartridge nearly low 88.xyDisk full Error reading USB drive. Remove USBError reading USB hub. Remove hub Defective flash detectedInsufficient memory for Flash Memory Defragment operation Insufficient memory to support Resource Save featureIncorrect paper size, open paper source Insert TrayLoad paper source with custom string Insufficient memory, some held jobs will not be restoredTroubleshooting 260 Load paper source with custom type nameLoad Manual Feeder with paper size Load paper source with paper type paper sizeLoad Manual Feeder with custom string Load Manual Feeder with custom type nameNetwork x software error Maintenance kit low 80.xyMaintenance kit nearly low 80.xy Maintenance kit very low, x estimated pages remain 80.xyNon-Lexmark color supply type, see Users Guide 33.xy Reinstall missing or unresponsive color cartridge 31.xyReinstall missing or unresponsive type imaging kit 31.xy Troubleshooting 263Replace color cartridge, 0 estimated pages remain 88.xy Reload printed pages in TrayRemove packaging material, area name Remove paper from standard output binReplace defective type imaging kit 31.xy Replace all originals if restarting jobRemove defective disk Replace defective color cartridge 31.xyReplace unsupported type imaging kit 32.xy Replace missing type imaging kit 31.xyReplace missing waste toner bottle 82.xy Replace unsupported color cartridge 32.xyScanner automatic feeder cover open Restore held jobs?Scanner disabled by admin Some held jobs were not restoredToo many flash options installed Smtp server not set up. Contact system administratorStandard network software error Standard USB port disabledType imaging kit very low, x estimated pages remain 84.xy Too many trays attachedType imaging kit low 84.xy Type imaging kit nearly low 84.xyTroubleshooting 270 Solving printer problemsWeblink server not set up. Contact system administrator Basic printer problemsTroubleshooting 271 Cannot detect internal option Option problemsTroubleshooting 272 Printer display is blankStep Problem is solved. Go to step Tray problemsTroubleshooting 273 Action Yes Step Problem is solved Go to stepJammed pages are not reprinted Paper feed problemsTroubleshooting 274 Settings General Settings Print RecoveryPaper jam message remains after jam is cleared Troubleshooting 275Action Yes Step Go to step Problem is solved Paper frequently jamsConfidential and other held jobs do not print Solving print problemsPrinting problems Troubleshooting 276Troubleshooting 277 Error message about reading the flash drive appearsIncorrect characters print Job prints from the wrong tray or on the wrong paper Troubleshooting 278Large jobs do not collate Printing slows down Troubleshooting 279Click File Print Advanced Print As Image OK OK Print jobs do not print Troubleshooting 280Settings General Settings Print Recovery Page Protect Off Troubleshooting 281Print job takes longer than expected Unexpected page breaks occur Troubleshooting 282Settings General Settings Timeouts Tray linking does not workClipped pages or images Print quality problemsTroubleshooting 283 Characters have jagged or uneven edgesGray background on prints Troubleshooting 284Horizontal voids appear on prints Troubleshooting 285Incorrect margins on prints Troubleshooting 286Paper curl Troubleshooting 287Print irregularities Troubleshooting 288Print is too dark Troubleshooting 289Print is too light Troubleshooting 290Printer is printing blank pages Troubleshooting 291Printer is printing solid black pages Troubleshooting 292Repeating defects appear on prints Troubleshooting 293Shadow images appear on prints Skewed print Troubleshooting 294Streaked horizontal lines appear on prints Troubleshooting 295Streaked vertical lines appear on prints Troubleshooting 296Toner fog or background shading appears on prints Troubleshooting 297Toner rubs off Troubleshooting 298Toner specks appear on prints Vertical voids appear on prints Troubleshooting 299Transparency print quality is poor Uneven print densityWhat is Cmyk color? Color quality problemsFAQ about color printing What is RGB color?How does the printer know what color to print? Troubleshooting 301What is manual color correction? How is color specified in a document to be printed?Troubleshooting 302 Prints on color transparencies appear dark when projectedObject type Color conversion tables Copier does not respond on Solving copy problemsTroubleshooting 303 Print appears tintedScanner unit does not close Copier does not respondPoor copy quality Troubleshooting 305Partial document or photo copies Troubleshooting 306Cannot send or receive a fax Solving fax problemsTroubleshooting 307 Caller ID is not shownTroubleshooting 308 Troubleshooting 309 310 Yes Problem is solved Go to stepSettings General Settings Run initial setup Yes Submit Fax and e-mail functions are not set upReceived fax has poor print quality Solving scanner problemsTroubleshooting 312 Click Settings Fax Settings Analog Fax SetupScanner does not respond Existing file check box Troubleshooting 314Scan job was not successful Stamp or OverwriteScanning takes too long or freezes the computer Troubleshooting 315Poor scanned image quality Partial document or photo scans Troubleshooting 316Cannot scan from a computer An application error has occurred on Solving home screen applications problemsAn application error has occurred Troubleshooting 317Troubleshooting 318 Mail Troubleshooting 319Contacting customer support Tech LibraryOctober Product informationEdition notice 320Trademarks Licensing notices321 Meter average sound pressure, dBA Noise emission levelsProduct disposal 322Laser advisory label Temperature informationStatic sensitivity notice Laser notice324 Power consumptionProduct power consumption Mode Description Power consumption WattsRegulatory notices for electromagnetic compatibility Sleep ModeHibernate Mode Off mode326 Industry Canada compliance statementAvis de conformité aux normes de l’industrie du Canada European Community EC directives conformity327 Regulatory notices for telecommunication terminal equipment328 Industry Canada Canada329 Industry Canada CanadaUso del prodotto in Svizzera Using this product in SwitzerlandUtilisation de ce produit en Suisse Verwendung dieses Produkts in der Schweiz331 Regulatory notices for wireless productsModular component notice Exposure to radio frequency radiationΤΗΣ Οδηγιασ 1999/5/ΕΚ 332Lexmark International, Inc., Lexington, KY Limited warranty333 Extent of limited warranty Limited warranty service334 335 Patent acknowledgmentLimitation of liability Additional rights336 Index 337 SymbolsIndex NumericsPage Page Page Page Page Page Page Page Page