Lexmark 28D0550 Partial document or photo scans, Cannot scan from a computer, Troubleshooting 316

Troubleshooting			316
	Action	Yes	No
	Step 6	Go to step 7.	Change the Content
	Check the scan settings.		Type and Content
	From the Scan screen, make sure the Content Type and Content Source		Source settings to
			match the document
	settings are correct for the document being scanned.
			being scanned.
	Are the Content Type and Content Source settings correct for the
	document being scanned?
	Step 7	Problem solved.	Contact customer
	Increase the scan resolution settings for a higher‑quality output.		support.
	Did the increased resolution produce a higher‑quality output?
Partial document or photo scans
	Action	Yes	No
	Check the placement of the document or photo.	Contact customer	Load the document or
	Make sure the document or photo is loaded facedown on the scanner	support.	photo facedown on the
	glass in the upper left corner.		scanner glass in the
			upper left corner.
	Is the document or photo loaded correctly?
Cannot scan from a computer
	Action	Yes	No
	Step 1	Go to step 3.	Go to step 2.
	Make sure the printer is turned on and that Ready appears on the printer
	display before scanning a job.
	Does Ready appear before scanning the job?
	Step 2	Clear the error	Go to step 3.
	Turn off the printer, then wait for about 10 seconds, and then turn the	message.
	printer back on.
	Is there an error message on the printer display?
	Step 3	Contact customer	Tighten the cable
	Check the cable connections between the printer and the print server to	support.	connections.
	make sure they are secure.
	For more information, see the setup documentation that came with
	the printer.
	Are the cable connections between the printer and the print server
	secure?