Users Guide
October
Contents
Printing
Loading paper and specialty media
Paper and specialty media guide
Copying
Understanding printer menus 122
Faxing
Scanning 115
Saving money and the environment 199
Maintaining the printer 210
Managing the printer 236
Clearing jams 240
Troubleshooting 256
320
Index 337
Safety information
Safety information
Safety information
Learning about the printer
Learning about the printer
Finding information about the printer
What are you looking for? Find it here
Selecting a location for the printer
Other countries and regions-See the printed
Printer configurations
Understanding the basic functions of the scanner
Basic models
Using the scanner glass
Using the ADF and scanner glass
Using the ADF
Automatic document feeder ADF Scanner glass
Understanding the home screen
Using the printer control panel
Understanding the printer control panel
Understanding the printer control panel
This may also appear on the home screen
Features
Feature Description
Touch
Indicator light
Using the touch-screen buttons
Indicator light color and its corresponding printer status
Printer status
Other touch-screen buttons
Arrows View a list of options Copy It Print a copy
For Windows users
Setting up and using the home screen applications
Finding the IP address of the computer
For Macintosh users
Finding the IP address of the printer
Accessing the Embedded Web Server
Click Settings General Settings Home screen customization
Customizing the home screen
Understanding the different applications
Setting up Forms and Favorites
Click Software and Solutions Other Apps
Activating the home screen applications
Setting up Card Copy
Click Settings Apps Apps Management Forms and Favorites
Click Settings Apps Apps Management Card Copy
Using MyShortcut
Setting up Multi Send
Click Settings Apps Apps Management Scan to Network
Setting up Scan to Network
Click Settings Apps Apps Management Multi Send
UseTo
Exporting and importing a configuration
Setting up Remote Operator Panel
Click Settings Remote Operator Panel Settings
Click Submit
Additional printer setup
Installing internal options
Available internal options
Accessing the controller board
Memory card connector
Option card connector
Reattach the cover
Installing a memory card
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Installing an optional card
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Installing hardware options
Order of installation
Installing optional trays
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Additional printer setup Install the dust covers
Attaching cables
Setting up the printer software
Installing the printer software
Open the printers folder
Updating available options in the printer driver
Macintosh
Windows
Add any installed hardware options, and then click OK
Preparing to set up the printer on an Ethernet network
Click Update Now ‑ Ask Printer
Networking
For Macintosh users
Installing the printer on an Ethernet network
For Windows users
Select Ethernet connection, and then click Continue
Preparing to set up the printer on a wireless network
Network/Ports Active NIC Auto
Connecting the printer using the Wireless Setup Wizard
Select a wireless connection setup
From the printer control panel, navigate to
Additional printer setup
Using the Push Button Configuration method
Using the Personal Identification Number PIN method
Follow the instructions on the printer display
Additional printer setup
Printing a network setup
Reports Network Setup
Loading paper and specialty media
Setting the paper size and type
Configuring Universal paper settings
Loading the 250‑ and 550‑sheet tray
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Page
Loading the manual feeder
Loading the 650‑sheet duo tray
Length guide tab
Loading the multipurpose feeder
Width guide tab
Feeder extender
Linking and unlinking trays
Linking and unlinking trays
Using the Embedded Web Server
Using the printer control panel
Creating a custom name for a paper type
Select a custom name you want to configure, and then touch
Configuring a custom name
Click Settings Paper Menu Custom Types
Assigning a custom paper type
Paper and specialty media guide
Using specialty media
Tips on using letterhead
Paper and specialty media guide
Tips on using transparencies
Tips on using envelopes
Tips on using labels
Tips on using card stock
Paper characteristics
Paper guidelines
Unacceptable paper
Moisture content
Fiber content
Selecting paper
Using recycled paper and other office papers
Selecting preprinted forms and letterhead
Storing paper
550 ‑sheet Multipurpose Tray Glass Mode Feeder
Supported paper sizes, types, and weights
Scanner Duplex Dimension
Supported paper sizes
550 ‑sheet Multipurpose Tray Glass Mode
Supported paper types and weights
Manual 650 ‑sheet duo tray 550 ‑sheet
Scanner Duplex Tray Feeder Glass Mode
Paper type
Multipurpose Tray Feeder
Printing a document
Printing
Printing forms
Printing a document
Adjusting toner darkness
Using Max Speed and Max Yield
Settings Print Settings Setup Menu
Printing from a flash drive
Printing from a flash drive
Supported flash drives and file types
Printing confidential and other held jobs
Storing print jobs in the printer
Recommended flash drives File type
Modifying confidential print settings
Printing confidential and other held jobs
Printing Touch
Canceling a print job
Printing information pages
For Macintosh users
Making copies
Copying using the ADF
Copying
Making a quick copy
Copying on specialty media
Copying using the scanner glass
Copying photos
Copying on transparencies
Copying on letterhead
Creating a copy shortcut using the printer control panel
Customizing copy settings
Copying to a different size
Making copies using paper from a selected tray
Copying different paper sizes
Example 1 Copying on mixed paper sizes
Example 2 Copying on a single paper size
Copying on both sides of the paper duplexing
Reducing or enlarging copies
Copy Copy from Mixed Sizes Copy to Auto Size Match Copy It
Adjusting copy quality
Between Copies Between Jobs
Collating copies
Placing separator sheets between copies
Collated Not collated
Placing a header or footer on pages
Placing information on copies
Copying multiple pages onto a single sheet
Between Pages Off
Canceling a copy job
Canceling a copy job while pages are being printed
Placing an overlay message on each
Understanding the copy options
Advanced Duplex
Content
Color
Save As Shortcut
Separator Sheets
Cover Page Setup
Overlay
Header/Footer
Creating an e-mail shortcut using the Embedded Web Server
Setting up the printer to e-mail
Setting up the e-mail function
Mailing
Click Settings
Creating an e-mail shortcut using the printer control panel
Sending an e-mail using the printer control panel
Mailing a document
Sending an e‑mail using a shortcut number
Sending an e‑mail using the address book
Customizing e-mail settings
Adding e-mail subject and message information
Changing the output file type
Canceling an e-mail
Understanding the e-mail options
Resolution
Send As
Setup
Scan Preview
Transmission Log
Setting up the printer to fax
Faxing
Faxing
Using the Embedded Web Server for fax setup
Initial fax setup
Using the printer control panel for fax setup
Click Settings Fax Settings Analog Fax Setup
Choosing a fax connection
Setup 1 Printer is connected to a dedicated fax line
Tips for this setup
Scenario 1 Standard telephone line
Connected to the same telephone wall jack
Connected to different wall jacks
To connect
Scenario 2 Digital Subscriber Line DSL
Scenario 3 VoIP telephone service
Setup 1 Printer is connected directly to a cable modem
Faxing 100
Page
Part name Part number Lexmark adapter plug 40X8519
Page
Connecting the printer to a wall jack in Germany
Faxing 104
Connecting to a distinctive ring service
Setting the outgoing fax name and number
Settings Fax Settings Analog Fax Setup Answer On
Sending a fax using the printer control panel
Setting the date and time
Configuring the printer to observe daylight saving time
Sending a fax
Sending a fax using the computer
Sending a fax using a shortcut number
Fax tab Enable fax
Sending a fax using the address book
Sending a fax at a scheduled time
Click Settings Manage Shortcuts Fax Shortcut Setup
Creating shortcuts
Click Settings Reports Click Fax Job Log or Fax Call Log
Customizing fax settings
Changing the fax resolution
Making a fax lighter or darker
Blocking junk faxes
Canceling an outgoing fax
Holding and forwarding faxes
Holding faxes
Understanding the fax options
Click Settings Fax Settings Analog Fax Setup Holding Faxes
Click Settings Fax Settings
Forwarding a fax
Faxing 113
Delayed Send
Faxing 114
This option lets you send a fax at a later time or date
Scanning
Using Scan to Network
Creating an FTP shortcut using the Embedded Web Server
Scanning to an FTP address
Scanning to an FTP address using a shortcut number
Creating an FTP shortcut using the printer control panel
Scanning to an FTP address using the printer control panel
Scanning to an FTP address
Scanning to a computer using the Embedded Web Server
Scanning to a computer or flash drive
Click Scan Profile Create Scan Profile
Setting up Scan to Computer
FTP Address
Understanding the scan options
Scanning to a flash drive
Click Next Close
Scanning 120
Setup
Understanding printer menus
Menus list
Understanding printer menus 122
Supplies menu
Understanding printer menus 123
Paper Size/Type menu
Default Source menu
Paper menu
Understanding printer menus 124
Understanding printer menus 125
MP Feeder Size
MP Feeder Type
Manual Paper Type
Understanding printer menus 126
Manual Paper Size
Manual Envelope Size
Substitute Size menu
Paper Texture menu
Understanding printer menus 127
Understanding printer menus 128
Paper Weight menu
Understanding printer menus 129
Paper Loading menu
Understanding printer menus 130
Understanding printer menus 131
Custom Scan Sizes menu
Custom Types menu
Custom Names menu
Understanding printer menus 132
Reports menu
Universal Setup menu
Reports menu
Understanding printer menus 133
Standard Network or Network x menus
Network/Ports
Active NIC menu
Understanding printer menus 134
Understanding printer menus 135
To access the menu, navigate to either of the following
Network Card menu
Understanding printer menus 136
TCP/IP menu
Understanding printer menus 137
IPv6 menu
Wireless menu
To access the menu, navigate to any of the following
Understanding printer menus 138
Network/Ports Network x Network x Setup Wireless
AppleTalk menu
Standard USB menu
Understanding printer menus 140
Set Zone
Smtp Setup menu
Understanding printer menus 141
Understanding printer menus 142
Confidential Print menu
Miscellaneous Security Settings menu
Security menu
Understanding printer menus 143
Disk Wiping menu
Understanding printer menus 144
Security Audit Log menu
Set Date and Time menu
Understanding printer menus 145
Settings menu
General Settings menu
Understanding printer menus 146
Understanding printer menus 147
Quiet Mode
Run Initial setup
ADF Loaded Beep
Paper Sizes
Understanding printer menus 148
Keyboard
Scan to PC Port Range
Understanding printer menus 149
Displayed Information
Understanding printer menus 150
Home screen customization
Date Format
Understanding printer menus 151
Understanding printer menus 152
Alarms
Timeouts
Contact Name
Understanding printer menus 153
Error Recovery
Print Recovery
Understanding printer menus 154
Copy Settings menu
Understanding printer menus 155
Understanding printer menus 156
Understanding printer menus 157
Understanding printer menus 158
Understanding printer menus 159
General Fax Settings
Fax Settings menu
Fax Mode Analog Fax Setup menu
Understanding printer menus 160
Understanding printer menus 161
Fax Send Settings
Resolution
Fax Cover
Understanding printer menus 162
Dial Prefix
Understanding printer menus 163
Understanding printer menus 164
Fax Receive Settings
Understanding printer menus 165
Understanding printer menus 166
Fax Log Settings
Understanding printer menus 167
Fax Mode sends the fax job to a fax server for transmission
Fax Mode Fax Server Setup menu
Speaker Settings
Answer On
Fax Resolution
Understanding printer menus 169
Orientation
‑mail Server Setup
‑mail Settings menu
Enable Analog Receive
Understanding printer menus 170
Understanding printer menus 171
Format
Photo Default
Text Default
Text/Photo Default
Understanding printer menus 172
Understanding printer menus 173
‑mail images sent as
‑mail Bit Depth
Understanding printer menus 174
Use cc/bcc
FTP Settings menu
Understanding printer menus 175
Understanding printer menus 176
Understanding printer menus 177
FTP bit Depth
File Name
Understanding printer menus 178
Scan Settings menu
Flash Drive menu
Understanding printer menus 179
Understanding printer menus 180
Understanding printer menus 181
Scan Bit Depth
Print Settings menu
Understanding printer menus 182
Copies
Paper Saver Orientation
Understanding printer menus 183
Duplex Binding
Paper Saver Border
Print Settings
Setup menu
Understanding printer menus 184
Download Target
Finishing menu
Understanding printer menus 185
Resource Save
Understanding printer menus 186
Separator Source
Quality menu
Understanding printer menus 187
Understanding printer menus 188
Understanding printer menus 189
Spot Color Replacement
Color Adjust
Manual Color
Job Accounting menu
Understanding printer menus 190
Utilities menu
Understanding printer menus 191
XPS menu
PostScript menu
Understanding printer menus 192
PCL Emul menu
Understanding printer menus 193
Understanding printer menus 194
Understanding printer menus 195
Tray Renumber
Font Size
Html menu
Understanding printer menus 196
Scale
Help menu
Image menu
Understanding printer menus 197
Understanding printer menus 198
Menu item Description
Saving paper and toner
Using recycled paper
Saving money and the environment
Conserving supplies
Reducing printer noise
Using Eco‑Mode
Saving energy
Avoid paper jams
Settings General Settings Timeouts Sleep Mode
Adjusting Sleep mode
Click Settings General Settings Timeouts
Saving money and the environment 201
Click Settings General Settings Sleep Button Settings
Using Hibernate Mode
Setting Hibernate Timeout
Saving money and the environment 202
Settings General Settings Timeouts Hibernate Timeout
Using Schedule Power Modes
Adjusting the brightness of the display
Click Settings General Settings Schedule Power Modes
Recycling Lexmark products
Settings General Settings Screen Brightness
Recycling
Recycling Lexmark packaging
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Statement of Volatility
Using the security lock feature
Securing the printer
Securing the printer 206
Erasing volatile memory
Touch Wipe All Settings
Touch Back Exit Config Menu
Erasing non‑volatile memory
Using the Embedded Web Server
Configuring printer hard disk encryption
Using the printer control panel
Click Settings Security Disk Encryption
Touch Disk Encryption Enable
Finding printer security information
Maintaining the printer
Cleaning the printer parts
Cleaning the printer
Storing supplies
Cleaning the scanner glass
Maintaining the printer 211
Close the scanner cover
Maintaining the printer 212
Checking the status of parts and supplies
Estimated number of remaining pages
Status/Supplies View Supplies
Ordering toner cartridges
Using genuine Lexmark parts and supplies
Ordering supplies
Return Program cartridges
Regular cartridges
Ordering a maintenance kit
Ordering imaging kits
Maintaining the printer 214
Replacing the waste toner bottle
Replacing supplies
Ordering a waste toner bottle
Maintaining the printer 215
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Page
Page
Replacing a black and color imaging kit
Maintaining the printer 219
Open the front door Open the top door
Page
Page
Page
Page
Page
Page
Replacing toner cartridges
Maintaining the printer 226 Close the front door
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Replacing a developer unit
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Moving the printer to another location
Moving the printer
Before moving the printer
Shipping the printer
Managing the printer
Finding advanced networking and administrator information
Setting up e‑mail alerts
Checking the virtual display
Click Settings Print Settings Supply Notifications
Notification Description
Modifying confidential print settings
Copying printer settings to other printers
Restoring factory default settings
Settings General Settings Factory Defaults Restore Now
Load paper properly
Clearing jams
Avoiding jams
Clearing jams 240
Understanding jam messages and locations
Use recommended paper
Jam location Message on the display What to do
‑page jam, clear standard bin
Clearing jams 242
Page
Page
Jam, open front door to clear fuser
Clearing jams 246 Open the top door
Page
Jam, open front door 20y.xx
‑page jam, open front door to clear duplex 23y.xx
‑page jam, open tray x 24y.xx
Page
‑page jam, clear manual feeder
‑page jam, clear multipurpose feeder
Clearing jams 252
Page
‑page jam, open automatic feeder top cover y.xx
Models, select Next Clear the jam, press OK
Models, select Next Clear the jam, press OK
Troubleshooting
Understanding the printer messages
Color cartridge nearly low 88.xy
Configuration change, some held jobs were not restored
Color cartridge low 88.xy
Color cartridge very low, x estimated pages remain 88.xy
Defective flash detected
Error reading USB drive. Remove USB
Error reading USB hub. Remove hub
Disk full
Insert Tray
Insufficient memory to support Resource Save feature
Incorrect paper size, open paper source
Insufficient memory for Flash Memory Defragment operation
Load paper source with custom type name
Insufficient memory, some held jobs will not be restored
Troubleshooting 260
Load paper source with custom string
Load Manual Feeder with custom type name
Load paper source with paper type paper size
Load Manual Feeder with custom string
Load Manual Feeder with paper size
Maintenance kit very low, x estimated pages remain 80.xy
Maintenance kit low 80.xy
Maintenance kit nearly low 80.xy
Network x software error
Troubleshooting 263
Reinstall missing or unresponsive color cartridge 31.xy
Reinstall missing or unresponsive type imaging kit 31.xy
Non-Lexmark color supply type, see Users Guide 33.xy
Remove paper from standard output bin
Reload printed pages in Tray
Remove packaging material, area name
Replace color cartridge, 0 estimated pages remain 88.xy
Replace defective color cartridge 31.xy
Replace all originals if restarting job
Remove defective disk
Replace defective type imaging kit 31.xy
Replace unsupported color cartridge 32.xy
Replace missing type imaging kit 31.xy
Replace missing waste toner bottle 82.xy
Replace unsupported type imaging kit 32.xy
Some held jobs were not restored
Restore held jobs?
Scanner disabled by admin
Scanner automatic feeder cover open
Standard USB port disabled
Smtp server not set up. Contact system administrator
Standard network software error
Too many flash options installed
Type imaging kit nearly low 84.xy
Too many trays attached
Type imaging kit low 84.xy
Type imaging kit very low, x estimated pages remain 84.xy
Basic printer problems
Solving printer problems
Weblink server not set up. Contact system administrator
Troubleshooting 270
Troubleshooting 271
Printer display is blank
Option problems
Troubleshooting 272
Cannot detect internal option
Action Yes Step Problem is solved Go to step
Tray problems
Troubleshooting 273
Step Problem is solved. Go to step
Settings General Settings Print Recovery
Paper feed problems
Troubleshooting 274
Jammed pages are not reprinted
Paper frequently jams
Troubleshooting 275
Action Yes Step Go to step Problem is solved
Paper jam message remains after jam is cleared
Troubleshooting 276
Solving print problems
Printing problems
Confidential and other held jobs do not print
Error message about reading the flash drive appears
Troubleshooting 277
Incorrect characters print
Troubleshooting 278
Job prints from the wrong tray or on the wrong paper
Large jobs do not collate
Troubleshooting 279
Printing slows down
Click File Print Advanced Print As Image OK OK
Troubleshooting 280
Print jobs do not print
Troubleshooting 281
Settings General Settings Print Recovery Page Protect Off
Print job takes longer than expected
Tray linking does not work
Troubleshooting 282
Settings General Settings Timeouts
Unexpected page breaks occur
Characters have jagged or uneven edges
Print quality problems
Troubleshooting 283
Clipped pages or images
Troubleshooting 284
Gray background on prints
Troubleshooting 285
Horizontal voids appear on prints
Troubleshooting 286
Incorrect margins on prints
Troubleshooting 287
Paper curl
Troubleshooting 288
Print irregularities
Troubleshooting 289
Print is too dark
Troubleshooting 290
Print is too light
Troubleshooting 291
Printer is printing blank pages
Troubleshooting 292
Printer is printing solid black pages
Troubleshooting 293
Repeating defects appear on prints
Shadow images appear on prints
Troubleshooting 294
Skewed print
Troubleshooting 295
Streaked horizontal lines appear on prints
Troubleshooting 296
Streaked vertical lines appear on prints
Troubleshooting 297
Toner fog or background shading appears on prints
Troubleshooting 298
Toner rubs off
Toner specks appear on prints
Uneven print density
Troubleshooting 299
Transparency print quality is poor
Vertical voids appear on prints
What is RGB color?
Color quality problems
FAQ about color printing
What is Cmyk color?
How is color specified in a document to be printed?
Troubleshooting 301
What is manual color correction?
How does the printer know what color to print?
Prints on color transparencies appear dark when projected
Troubleshooting 302
Object type Color conversion tables
Print appears tinted
Solving copy problems
Troubleshooting 303
Copier does not respond on
Copier does not respond
Scanner unit does not close
Troubleshooting 305
Poor copy quality
Troubleshooting 306
Partial document or photo copies
Caller ID is not shown
Solving fax problems
Troubleshooting 307
Cannot send or receive a fax
Troubleshooting 308
Troubleshooting 309
Yes Problem is solved Go to step
310
Fax and e-mail functions are not set up
Settings General Settings Run initial setup Yes Submit
Click Settings Fax Settings Analog Fax Setup
Solving scanner problems
Troubleshooting 312
Received fax has poor print quality
Scanner does not respond
Stamp or Overwrite
Troubleshooting 314
Scan job was not successful
Existing file check box
Troubleshooting 315
Scanning takes too long or freezes the computer
Poor scanned image quality
Troubleshooting 316
Partial document or photo scans
Cannot scan from a computer
Troubleshooting 317
Solving home screen applications problems
An application error has occurred
An application error has occurred on
Troubleshooting 318
Tech Library
Troubleshooting 319
Contacting customer support
Mail
320
Product information
Edition notice
October
Licensing notices
Trademarks
321
322
Noise emission levels
Product disposal
Meter average sound pressure, dBA
Laser notice
Temperature information
Static sensitivity notice
Laser advisory label
Mode Description Power consumption Watts
Power consumption
Product power consumption
324
Off mode
Sleep Mode
Hibernate Mode
Regulatory notices for electromagnetic compatibility
European Community EC directives conformity
Industry Canada compliance statement
Avis de conformité aux normes de l’industrie du Canada
326
Regulatory notices for telecommunication terminal equipment
327
Industry Canada Canada
328
Industry Canada Canada
329
Verwendung dieses Produkts in der Schweiz
Using this product in Switzerland
Utilisation de ce produit en Suisse
Uso del prodotto in Svizzera
Exposure to radio frequency radiation
Regulatory notices for wireless products
Modular component notice
331
332
ΤΗΣ Οδηγιασ 1999/5/ΕΚ
Limited warranty
Lexmark International, Inc., Lexington, KY
333
Limited warranty service
Extent of limited warranty
334
Additional rights
Patent acknowledgment
Limitation of liability
335
336
Numerics
Symbols
Index
Index 337
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