Panasonic KX-UT670 Troubleshooting, General Use, Issue, Possible Cause & Solution

Troubleshooting

Troubleshooting

If you experience trouble, refer to the information in this section. If the problem persists, disconnect and then reconnect the AC adaptor and/or Ethernet cable.

Before troubleshooting, confirm all connections (Page 97), and ensure that power is being supplied from the Ethernet cable. If you are using an AC adaptor to supply power, ensure that the AC outlet the unit is connected to is receiving power.

General Use

Issue

The display is blank.

The unit does not respond to operations or does not operate as expected.

The display is not shown well.

The previous screen is not displayed even when I press

.

I forgot my password.

The display of the date and time is wrong.

Changes to settings, contacts, etc., were not saved.

Possible Cause & Solution

•The unit is still starting up.

→While the unit is starting up, the display will be blank for a while. Wait for the unit to finish starting up.

•The display’s backlight is off.

→Lift the handset or touch the display.

•Some cables or cords are not connected correctly.

→Check whether the connections are correct (Page 97). If some connections are incorrect, disconnect all cables and cords and then connect them again.

•Your connection settings are incorrect.

→Consult your administrator to confirm that your settings are correct.

•The screen’s brightness is set too low.

→Adjust the display’s brightness (Page 110).

•The ambient light sensor is covered by something.

→Check that the ambient light sensor is not covered or blocked. If it is, remove whatever is blocking it.

•The Home screen is displayed.

→You cannot go back from the Home screen. You must reopen the screen you want to view again.

•Reinitialize the unit, and then set a password again. For details about reinitializing the unit, consult your administrator or dealer.

•This unit can retrieve the date and time from an NTP server. The NTP server settings may be incorrect.

→For details about NTP server settings, consult your administrator or dealer. If the unit cannot connect to the NTP server, you can also set the date and time manually (Page 116).

•You answered a call while making changes.

→If you answer a call before you finish making changes, the changes you made up until then will not be saved. Make the necessary changes again.

•You moved to another screen while making changes.

→If you move to another screen while making changes, those

changes may not be saved even if you press to return to the previous screen. Make the necessary changes again.

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Operating Instructions Document Version 2011-09