Troubleshooting

Issue

I cannot transfer a call.

I cannot do a blind transfer.

I cannot establish a 3-party conference call.

I cannot assign anything to a flexible button.

Possible Cause & Solution

You are in a 3-party conference call.

When the 3-party conference call ends, try the operation again (Page 52).

You are either in the middle of transferring a call or you are in a 3-party conference call.

Either cancel the transfer or end the 3-party conference call, and then try the operation again (Page 52).

You are in the middle of transferring a call.

Cancel the transfer, and then try the operation again (Page 52).

You are on a call or the screen lock is active.

When the call ends, try the operation again.

Unlock the screen lock, and then try the operation again.

Some flexible buttons may already have phone functions assigned to them through configuration file programming.

These buttons cannot be modified. For details, consult your administrator.

Sound Quality

Issue

The other party cannot hear my voice.

Possible Cause & Solution

The unit is muted.

If the light on is flashing red, press to turn off mute (Page 17).

The microphone is blocked.

During a call, avoid blocking the microphone with your hands or other objects.

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Operating Instructions

Document Version 2011-09

Page 124
Image 124
Panasonic KX-UT670 operating instructions Sound Quality