SD Cards
Issue Possible Cause & Solution
The SD card is not
recognized.
•The SD card is not formatted according to the SD standard.
→This unit does not support SD cards that are not formatted
according to the SD standard. Format the SD card with this unit,
and then try again (Page 119).
I cannot save to an SD card.
•The SD memory card is not compatible with this unit.
→Use an SD card that is compatible with this unit (Page 118).
•The SD card is not formatted correctly.
→Format the SD card (Page 119).
•The SD card is not completely inserted.
→Remove the SD card, and then reinsert the card, making sure to
insert it completely (Page 119).
•The write-protection switch on the SD is set to the "lock" position.
→Remove the SD card, set the write-protection switch on the card to
the unlock position, and then reinsert the card (Page 119).
Images saved on the SD card
are not displayed on the
[Gallery] screen.
•The image size is unsupported.
→For the Phone screen wallpaper, use an image with a resolution of
800 ´ 455 pixels (Page 89).
Music saved on the SD card
is not displayed on the
ringtone selection screen.
•You have not registered the file to the ringtone list in the Music
application.
→In the Music application, register the music you want to use as a
ringtone to the ringtone list, and then add it as a ringtone in [Melody
for Phone ringtone] (Page 92).
When I install a certificate, the
file names of files on the SD
card are not displayed.
•Change the file name to have 9 characters or more, and then try again.
Thumbnails of images on the
SD card are not displayed, or
different images are
displayed.
•The SD card was not unmounted before it was removed from the unit.
→Unmount the SD card before removing it (Page 112).
To display the correct thumbnail images, consult your
administrator.
USB Devices
Issue Possible Cause & Solution
The USB device I connected
does not work.
•You connected a USB device that this unit does not support.
→This unit supports only standard USB keyboards.
•The maximum number of chained hubs has been exceeded.
→The maximum number of hubs you may chain together is 2.
The keyboard I connected
does not work.
•The USB keyboard is not connected correctly.
→Check whether the keyboard is connected correctly (Page 100). If
it is not connected correctly, disconnect it, and then connect it
again.
Document Version 2011-09 Operating Instructions 127
Troubleshooting