Making/Answering Calls, Intercom
Problem Cause/Solution
The unit does not ring. •Check the VoIP status in the Web user interface and
confirm that each line is registered properly (® see To
check the setting status in the Web user interface in
this section).
•Check that the SIP server address, URLs of the
configuration files, encryption key, and other required
settings are correct.
•Check the firewall and port forwarding settings on the
router (® see 1.1.6 Other Network Settings).
•Check [Call Control] for each line in the [Telephone] tab
in the Web user interface.
–If [Do Not Disturb] is set to [Yes], the unit does not
receive calls (® see 4.6.2.3 Call Features).
–If [Unconditional (Enable Call Forward)] is set to
[Yes], the unit does not receive calls (® see
4.6.2.4 Call Forward).
–If [Block Anonymous Call] is set to [Yes], the unit
does not receive anonymous calls (® see 4.6.2.3 Call
Features).
•Check that [Do Not Disturb], [Enable Call Forward], and
[Block Anonymous Call] are not controlled by your phone
system.
•For details about settings, consult your network
administrator or phone system dealer.
I cannot make a call. •Check the VoIP status in the Web user interface and
confirm that each line is registered properly (® see To
check the setting status in the Web user interface in
this section).
•Check that the SIP server address, URLs of the
configuration files, encryption key, and other required
settings are correct.
•Check the firewall and port forwarding settings on the
router (® see 1.1.6 Other Network Settings).
•For details about settings, consult your network
administrator or phone system dealer.
Password for Web User Interface Programming
Problem Cause/Solution
I have lost the login password of the Web
user interface for the Administrator or User
account.
•Reset the password from the unit. The passwords for both
Administrator and User will be reset (® see 1.2 Reset
(Page 33) or 4.8.10 Reset & Restart (Page 180)).
For security reasons, it is recommended that the
passwords are set again immediately (® see
4.4.2 Administrator Password or 4.4.3 User
Password).
Document Version 2014-05 Administrator Guide 329
7.1 Troubleshooting