Paragon CECT P800 Troubleshooting solutions, Problem Probable Causes Possible Solutions

Paragon Wireless dual mode mobile phone user’s manual Page 67

Chapter 15. Troubleshooting solutions

If a problem occurs while using your mobile phone, refer to these troubleshooting guidelines

.

Problem	Probable Causes	Possible Solutions
The phone cannot	‹ Your network provider does	Contact your network provider for
connect to Internet	not offer this service or you	information on how to subscribe.
when using the	are not subscribed to this
Browser or email	service.
function.	‹ The phone is not setup	Refer to chapters on the browser
	properly.	and email applications in this
		user’s manual.
Touch screen not very	‹ The touch screen is not	Refer to chapter 5.9 in this user’s
responsive.	correctly calibrated.	manual to adjust the touch screen.
Bad or no connection	‹ Using the phone in improper	Physically relocate the phone
	areas such as near high	checking signal strength in a
No signal strength or	buildings or in basements	different area or reboot your
signal is low	affects operation of the	phone.
	wireless radio.
	‹ Using the mobile phone	Reboot your phone or try your call
	during a high traffic time. The	again later.
	line maybe blocked and you
	cannot talk.
	‹ Far distance from the base	Ask your network provider for a
	station.	service area map.
Voice echo, static or	‹ Bad network repeater	Hang up and redial. The repeater
noise on the line	‹ Bad signal	may change to a better line.
The standby time	‹ Standby time is related to	In a bad contact area, shutdown
shortens	network system settings.	the phone.
	‹ Battery needs to be changed.	Switch battery.
	‹ The phone cannot receive	Physically relocate the phone
	signal, causing the phone to	checking signal strength in a
	continuously to search for a	different area or reboot the phone.
	base station. This consumes
	battery life and shortens the
	standby time.
Cannot power ON the	‹ The battery is drained.	Recharge your battery.
phone
SIM card error	‹ The SIM is broken.	Contact your network provider.
	‹ The SIM is not installed	Make sure the SIM card is
	properly.	properly installed.
	‹ There is dirt on the metal area	Use a dry, soft cloth to clean the
	of the SIM card.	contact points of the SIM card.
Cannot connect to the	‹ The SIM card is invalid.	Contact your network provider.
network	‹ Outside of the GSM service	Ask your network provider for a
	area.	service area map.
	‹ Low signal	Relocate to an area with a
		stronger signal and try again.
Cannot send message	‹ The network provider does	Contact your network service
	not support this service.	provider.
Cannot place a call	‹ The call forbidden function is	You may be in a forbidden call
	engaged.	area.
PIN error	‹ The PIN has been input	Contact your network service
	incorrectly 3 consecutive	provider.
	times.