EN 57
English
There is a picture but the sound quality is
poor:
Make sure that the sound settings are
correctly set.
There is a picture but sound comes from
one speaker only:
Make sure that sound balance is set to the
centre.
There are problems with HDMI devices:
Note that HDCP (High-bandwidth
Digital Content Protection) support can
delay the time taken for a TV to display
content from an HDMI device.
If the TV does not recognise the HDMI
device and no picture is displayed,
switch the source from one device to
another and back again.
If there are intermittent sound
disruptions, make sure that output
settings from the HDMI device are
correct.
If you use an HDMI-to-DVI adapter or
HDMI-to-DVI cable, make sure that an
additional audio cable is connected to
AUDIO IN - Y/Pb/Pr or AUDIO IN -
DVI/VGA (mini-jack only).
You cannot use EasyLink features:
Make sure that your HDMI devices are
HDMI-CEC compatible. EasyLink features
only work with devices that are HDMI-CEC
compatible.
If an HDMI-CEC compliant audio device is
connected to the TV and the TV does not
display any mute or volume icon when the
volume is muted, increased or decreased:
When a HDMI-CEC audio device is
connected this behaviour is normal.
USB device content is not displayed:
Make sure that the USB storage device
is set to Mass Storage Class compliant,
as described in the storage device's
documentation.
Make sure that the USB storage device
is compatible with the TV.
Make sure that the audio and picture
file formats are supported by the TV.
Audio and picture files on your USB
storage device do not play or display
smoothly:
The transfer performance of the USB
storage device may limit the data transfer
rate to the TV which causes poor playback.
Network issues You want to establish a wireless
connection between your TV and home
network:
Refer to Connect your TV > Network and
the Internet > Wi-Fi ready (Page 53) for
instructions on how to connect your TV
wirelessly to your home network.
Smart TV does not work:
Check that the router is properly connected
to the TV and that your router has open
access to the Internet. If your router has a
firewall or security settings, make sure that it
allows Smart TV data to pass through -
check your router documentation for details.
Open Internet access via Smart TV is slow:
Try to improve the signal quality
between the router and TV if you are
accessing the Internet with a wireless
connection. See the router's
documentation for details.
Always use a fast broadband
connection wherever possible.
Update your TV with the latest
software to ensure that browsing speed
is optimal.
Your Network is slow:
If you are accessing your PC with a wireless
connection, see the router's documentation
to improve the signal quality between the
router and TV.